What’s up with the samples being so off?

[0Spikey0]

I understand certain ones run out, etc. I’m all right with that & usually expect that at least one, sometimes two won’t be what I ordered. However, out of my last two orders I didn’t get one of the samples I asked for and I got shorted again; getting 2 samples instead of 3 in one of the orders. Don’t get me wrong, I love Sephora. I subscribe to Play, Flash Shipping and I’m really close to Rouge level. Nonetheless, if I’m not getting the samples I select at least let me remove them after you’ve already added them to “recently sampled”. I love that portion of the app & it makes it kind of pointless to have all the stuff in there that I have never received (it’s a lot).

[JaneanBT]

Hi @0Spikey0,

I am very sorry that you were shorted on samples and that you did not receive the ones that you have selected. They are limited and switch so quickly! We do appreciate the feedback you have shared and we will  be sharing this with our Sample Team for consideration. I will also send you a private message so that I can help with the short shipped sample in you last order. Thanks! 

Best Wishes,

Janean