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197,734 Posts
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Re: Terms of Service Issue
I have this issue as well and received no support from their support
line. They referred me here and I’m getting no help here either. I’m
frustrated.
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0
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0 Replies
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Sephora credit card login issues
I have a Sephora credit card that has not worked for 2 months because I
cannot login. What is Sephora doing to address this issue? I am tempted
to send my payment in the mail and just close the accoun...
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7
| 1 Hearts |
7 Replies
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Re: Sephora credit card login issues
I share your frustrations and had similar issues logging in. I have been
trying to log in for the past hour or so but it keeps telling me the
information I provided does not match. So, I realized that...
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5
| 7 Hearts |
5 Replies
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Re: Sephora credit card login issues
Nope. Did not work for me. It has advised that the site is experiencing
issues for over 2 months. So, basically I can use easy pay to pay them,
but I cannot use my card to purchase anything. This is g...
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1
| 0 Hearts |
1 Reply
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Re: Sephora credit card login issues
@stephw99, I'm so sorry to learn of the difficulty you've experienced
with logging into your credit card account. We do not have any credit
card account access. However, I recommend contacting Comenit...
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| 0 Hearts |
0 Replies
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Re: Sephora credit card login issues
You are a true lifesaver! This issue drove me crazy since yesterday. You
are absolutely right! Their default address is not Visa and that is the
issue. Thanks for sharing this!
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Re: Sephora credit card login issues
You’re a life saver! I called Sephora Comenity and the customer service
lady had no clue how to help me. She even suggested she can delete my
online access and make me re-register again. They have ign...
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0
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0 Replies
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Re: Sephora credit card login issues
Hi @Allistonerrr I'm so sorry to hear that! I recommend contacting
Comenity directly for further assistance and more information. Please
call: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Vis...
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0 Replies
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Change my birthday
Hello, My birthday says May 1st on my account but its actually march 28,
and i need help changing it, can someone please change it thank you!
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1
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1 Reply
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Re: Change my birthday
@slaykat, happy birthday month! This has been updated. You may need to
sign out and sign back in to see this update reflected.
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0 Replies
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750$ gift card
Is it true that Sephora gives away 750$ gift cards to review there
products. I came across a website (reviewsepho.com) that’s gives you a
free 750 gift card. I wanted to know if this was real before I get it.
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1
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1 Reply
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Re: 750$ gift card
@nani4747, this is not a legitimate offer affiliated with Sephora. To
view our promotions, please visit the Beauty Offers page on our website
> https://www.sephora.com/beauty/beauty-offers and subscribe to our
promotional emails and texts.
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0 Replies
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Do ya'll like sephora or ulta better?
Argue don't hold back please I need to know guys which one?
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0 Replies
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Previous employee w2 request
Hey! I’m a previous employee looking to obtain my w2. I’ve reached out
to the FSC email and called numerous phone numbers with no luck. Any
advice or direction on how to receive a copy of my w2? thank you!
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1
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1 Reply
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Re: Previous employee w2 request
@Haileyerin We can help with access. It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address . You can adjust your account set...
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0
| 0 Hearts |
0 Replies
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Review not posted
Spoiler (Highlight to read) I've posted 2 reviews for Clarins extra
firming day and night cream and they haven't been posted. Can I get some
feedback as to why they have not been posted. These were done last week
so 72 hours has long since passed
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2
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2 Replies
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Re: Review not posted
@MapleDiva75 I have approved these reviews for you. Typically reviews
written in French should be submitted on our French-Canadian site. On
the app, you can switch regions by going to your profile and...
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1
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1 Reply
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0 Replies
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My reviews never get posted
I have recently posted reviews for Clarins double serum, and both day
and night firming cream. I attached photographic proof that I have in
fact tested these products but my reviews still have not bee...
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4
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4 Replies
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Re: My reviews never get posted
@BeautyBestieSC, it looks like an error occurred and this has been
corrected. You should be able to see the reviews on the site within 48
hours. When submitting reviews in French in the future, we kin...
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3
| 1 Hearts |
3 Replies
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Re: My reviews never get posted
Hi,I’m having the same issue. I posted my reviews for the exact same
products on March 8, 2025 and I’m still unable to find them on the
product pages.
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1
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1 Reply
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Re: My reviews never get posted
@Niknik2121, I see that an error occurred and this has been corrected.
You should be able to see the reviews on the site within 48 hours. When
submitting reviews in French in the future, please kindly...
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0
| 1 Hearts |
0 Replies
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Re: My reviews never get posted
@LaurieBT Thank you for your reply and advice. I will keep an eye out
for my reviews and will do my best to make sure I'm on the French site
when posting reviews in French.
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| 1 Hearts |
0 Replies
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Limit on Replacements and Refunds
Is there a limit for refunds and replacements with Sephora? I purchased
the rare beauty lip tint from online since the Sephora store near me is
always out of stock and not able to purchase in store. T...
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3
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3 Replies
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Re: Limit on Replacements and Refunds
Hi @Marymelc, I'm sorry for the trouble and I'll send you a message
shortly. Best regards, Laurie
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2 Replies
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Re: Limit on Replacements and Refunds
I never received your message and it’s been a year. 😒@LaurieBT
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1
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1 Reply
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Re: Limit on Replacements and Refunds
@Marymelc, I'm sorry for any misunderstanding! it looks like I sent you
messages on 2/2/24, which you responded to on 2/4/24. I responded to you
once more on 2/6/24. Please kindly note that if your pr...
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0 Replies
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Gift card issue
I purchased a gift card one is of $100 but the pin isn’t there, the
other is a card of $50 but still the number isn’t on it, part of the
number peeled off with the card. Please someone should come to my aid.
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1
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1 Reply
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Re: Gift card issue
@kamaldona I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card numbers or you can contact us by phone at 1-877-73...
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0
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0 Replies
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2 Replies
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Re: W2
@Tiarajay We'll be happy to assist with this. It looks like your private
messages are currently turned off. Please send me a private message with
your registered email address or you can contact Sepho...
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1
| 0 Hearts |
1 Reply
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0 Replies
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I cannot find my reviews
Hello, I submitted my reviews for different products more than a week
ago and I cannot see my reviews on the product page.I need to take a
screenshot of my reviews for my Topbox mission.Can you help me?Thanks in
advance!
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1
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1 Reply
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Re: I cannot find my reviews
@vagabonde33 I have approved them for you and they should post on the
product page within 24 hours. Typically reviews written in French should
be submitted on our French-Canadian site. On the app, you...
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0 Replies
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My review is not posted
Hi,I tried posting review for 3 times now, and it has not been posted
yet.2 products involved:Clarins Extra-Firming Night Cream. Clarins
Extra-Firming Day.Can you please check this for me.
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3
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3 Replies
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Re: My review is not posted
@13ti I have approved these reviews for you. Typically reviews written
in French should be submitted on our French-Canadian site. On the app,
you can switch regions by going to your profile and select...
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2
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2 Replies
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Re: My review is not posted
Hi @keelybt, I have also submitted reviews in French for these 2
products, that have yet to be posted. Can you please assist? Thank you!
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1 Reply
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Re: My review is not posted
@StaceysStory I have approved these reviews for you and they should post
within 24 hours. Typically reviews written in French should be submitted
on our French-Canadian site. On the app, you can switc...
1
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| 1 Hearts |
0 Replies
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Gift card
Hello. I got a gift card and the numbers on the back are not readable.
When I went to use my card in stores the lady told me to talk to
customer service. I was unable to use my gift card. Can I get a
replacement gift card?
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1 Reply
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