Lost /stolen package

[ishikamunjal]

I’m honestly really frustrated with this situation and need someone to respond properly.

I placed a SAME-DAY Sephora order and was not home at the time of delivery. When I got back, there was no package at my door, in my building, or anywhere nearby. I’ve already checked with neighbors and thoroughly looked around.

Despite this, I’m being told it was “delivered” based only on a photo, and I’m now stuck with no product and no resolution for a fairly large purchase that was meant to be an urgent gift.

I’ve already contacted customer support and still don’t have a proper solution—just delays and refusal. This is not acceptable for a same-day delivery service. It was 500$

I need this escalated and reviewed properly, and I’m requesting a clear response and resolution as soon as possible.

[keelybt]

@ishikamunjal  It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[SMMSS]

Were you able to get a resolution for this. As my package is also lost or stolen and I didnt find any support from customer service.

[ishikamunjal]

Hello , no they didn’t provide any support and I ended up loosing $500 almost .

rest assured I am never shopping from them again .

[ishikamunjal]

Hey I sent you a direct message can you please look into it thank you in advance:)