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201,076 Posts
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Store and Customer Service Complaint
Hello,I booked a full face makeup application online for same day. I
realized the time was wrong and in order to cancel online it wants to
charge $20. That is insane as the booking was just made minut...
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1
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1 Reply
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Re: Store and Customer Service Complaint
@AnnaJeff I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address. You can adjust your account setting...
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0
| 0 Hearts |
0 Replies
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Missing/Stolen package -SEPHORA WONT REFUND
Spoiler (Highlight to read) I ordered $350 worth of sephora. i RARELY
ever order from sephora, when I do it’s just ordinary products. Fleet
optics confirmed the delivery but when I got home my package...
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19
| 2 Hearts |
19 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
This exact thing happened to me, it seems pretty common for fleetoptics
to have packages “go missing”. I spoke them once and they just said
they’ll keep and eye out for it but i contacted them again a...
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4
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4 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@sephirothbigtit, I'm so sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If y...
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3
| 0 Hearts |
3 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
I recently contacted customer service regarding my missing package, and
I was informed that no further action could be taken because a delivery
photo is available. However, I have carefully reviewed t...
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2
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2 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@terry2003 I'll be happy to take a look. Please send me a private
message with your order number. You can adjust your account settings
(the gear icon) on a desktop or mobile web browser to enable private
messages, not the app.
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1
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1 Reply
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0 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
Something similar just happened to me. Initial order wasn't received -
Customer Service representative said they could send a replacement. When
I received the replacement, it was missing 2 items (a lu...
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0 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
My order was lost for worth 176 USD, my order was left at unknown place,
I didn't get any call from driver to ask my security code they just left
it at random place, I don't even know where, and they ...
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1
| 0 Hearts |
1 Reply
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@patel882 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us privately on Facebook, Twitter or
Instagram.
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0 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
I am facing same issuesI'm missing an order and refuse to help me.
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5 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@kristyd35 sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private messag...
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4
| 1 Hearts |
4 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
How do send a private message or change settings to do so?
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1 Reply
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@kristyd35 You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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| 1 Hearts |
0 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
it won't let me private chat with you and sephora is refusing to help
me on my missing orderI think my account is hackedBecause it is don't
weird things
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1
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1 Reply
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@kristyd35, you can adjust your private message preferences in your
Community settings (on the browser only, not the app). Please look for
the gear/settings icon. You may need to swipe the banner over a bit
until you see it. Best, Laurie
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0 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
Hi @mona11111, I'm so sorry about this! Thank you for reaching out to
us. I'll send you a message shortly. Best, Laurie
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4 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
I got this weird error when trying to reply to you Sephora will not
help with missing order at all
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Re: Missing/Stolen package -SEPHORA WONT REFUND
basically the same happened to me, i was busy to go to store and I
thought order online was a good idea, I purchased some things for me and
my mom since mother’s day is coming and i was going to trave...
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2 Replies
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Re: Missing/Stolen package -SEPHORA WONT REFUND
@Fabi1806 I'm sorry to hear that! I will send you a PM.
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1
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1 Reply
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Re: Missing/Stolen package -SEPHORA WONT REFUND
the same thing happend to me I ordered alot of oribe hair products they
never arrived and when I told sephora about it they denied me a refund
request
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0 Replies
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I recieved a USED PRODUCT from Sephora IN THE MAIL
I just recieced a USED PRODUCT!!! I ordered the enzo face peel, a two
items kit for $100, I open it and sure enough as soon as I saw the
makeup smeared all over the directions and on the inside of the...
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24
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24 Replies
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
I placed 3 orders during this past Sephora sale. Of my 3 orders, two of
them came with obviously used products. How do I receiving travel size
perfumes that are either a quarter of the way to half way...
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1
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1 Reply
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
@lextasy I'm sorry to hear that! Please contact us by phone at
1-877-737-4672 or through our live chat for further assistance with
this> https://www.sephora.com/beauty/customer-service
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
Sephora’s customer service is terrible!! I ordered the Shark hair styler
and never received the package and they are not willing to help. I am
devastated. They are being very rude about it and don’t k...
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0 Replies
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1 Reply
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
@jcantu77 Oh no! I will send you a PM to help.
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
I received an order to day as well. my clinique foundation was clearly
used. box was opened. no seal, makeup itself no seal on it and partially
empty already.
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
Hello, I know this happened to you a while ago but I just had the exact
same thing happen with Oribe products; the shampoo, conditioner AND
moisturizing cream were all opened. The conditioner was leak...
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
I just ordered the Huda Beauty Sapphire OBSESSIONS palette, and when I
got it, it looks like someone already took swatches out of most of the
glitter shades! Absolutely disgusting. I did call customer...
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| 2 Hearts |
2 Replies
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
My order was also used! I order a Huda Beauty power bullet matte
lipstick and I’m so grossed out by it. The package was not only opened
but it was also swatched and broken! There’s lipstick marks all ...
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1 Reply
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
Hi @BlueNovember, I am very sorry to hear this and I will send you a
message shortly. Best regards, Laurie
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
I purchased a BIOSSANCE’s squalane + probiotic gel moisturizer from a
store and realized that it was half used when I got home. There are also
finger prints smudged all over the plastic protector and ...
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| 6 Hearts |
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Re: I recieved a USED PRODUCT from Sephora IN THE MAIL
@Anonymous That’s disgusting. I’d call customer service. I live too far
from a store to easily exchange. When I got a damaged product I called
and they sent me a new one. Hopefully that doesn’t happen again.
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| 10 Hearts |
6 Replies
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RE: I recieved a USED PRODUCT from Sephora IN THE MAIL
Clearly you are not aware that serious diseases can be spread by things
like microdermabrasion, or that it is against the law and strictly
illegal by the FDA, ignorance must be blissful. That attitude...
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5
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5 Replies
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Re: RE: I recieved a USED PRODUCT from Sephora IN THE MAIL
You don't think for ONE moment that you're being a little overbearing in
this response? You have more then enough reason to be upset with Sephora
and the need to educate one another in the makeup worl...
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Re: RE: I recieved a USED PRODUCT from Sephora IN THE MAIL
I agree with makeupmaveric I ended up at this post because I was sent an
item that seems to have been used or at least opened by someone before
being shipped to me. Makeup is all over the cap of the s...
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3 Replies
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