PAYMENT ERROR!

[QIUS]

I've been attempting to place an order for over an hour, but keep getting an Error message that reads "Payment error - your payment could not be processed". I've tried using THREE different cards and reentering any pertinent information but I keep getting the same error. I never have trouble with these cards at Sephora locations or in other establishments - ONLY on this website! I don't understand it; all this trouble is going to make me miss the discount event. What's going on?~~the billing address is exactly same as bank's info!!

[HelenBT]

Hi @QIUS,

Sorry to hear you're having trouble! The system needs all information entered to align with your financial institution in order to place a order successfully. I can certainly understand how frustrating this can be. If you are still having the same error message, please contact us via phone at 1-877-SEPHORA (1-877-737-4672) an one of our agents can assist you! Thank you.

-Helen