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200,290 Posts
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eye wrinkle
I use the Make Up Forever foundation and it makes my eyes look wrinkled.
Do you suggest changing the foundation or the application, or what else
can I do?
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Re: VIB Status?
Hi @Leeleeah, I apologize for any confusion. Please keep in mind that
your Beauty Bank balance does not reflect your account status. Your
year-to-date spend will determine your Beauty Insider status. ...
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Re: VIB Status?
Yes I am aware of that but isnt VIB status considered anything over
$350.00 and then ROUGE starts at $1,000.00?? I've spent 435.39 total
online and in store since September of this year....wouldnt tha...
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Super Shipping delay in Toronto!
I placed several orders during the 20%off event. I have received my
second and third order. However, the first order I placed is still in
BC????? I really don’t know what is happening here. Very disappointed.
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Re: Super Shipping delay in Toronto!
Hi @rca333, I am sorry to hear that. I will send you a PM shortly to
assist you further. Thank you! Best, Rebecca
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When will Sephora drop LaserShip?
Let me preface this with the fact that Sephora has been nothing but
great to me every time I have complained about LaserShip so I hold no
ill-will toward Sephora but I need to ask: WHY DO YOU STILL US...
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Re: When will Sephora drop LaserShip?
Hi @xtglamour, I am sorry to hear about the trouble you have experienced
with our Shipping Carrier. I will forward this feedback to the
appropriate contact for review and consideration. Thank you! Best,
Rebecca
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How can I get a physical VIB card?
Hi, I recently just got upgraded to VIB from BI membership since I spent
a lot of dollars in Sephora this year. I was just wondering if there is
any physical VIB card? If yes, how can I get one? Do I ...
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Re: How can I get a physical VIB card?
Hi @Anonymous, Congratulations on reaching VIB status. At this time
there is no need to have a physical Beauty Insider card, simply provide
your registered email address or phone number during your in...
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Kat Von D palette return
Hi! I bought 6 Kat Von D contour refill pans and the empty palette.
After trying them for a week, I realized I don’t like 4 of the shades
that I picked. Can I just return the 4 pans and keep the 2 sha...
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Re: Kat Von D palette return
Hi @trbl0614 Yes, you can return the shades that didn't work out for
you. You will be refunded for the discounted amount.
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Lashstash To Go Voucher
I did not realize there was a voucher to redeem a full-size mascara with
the Sephora Favorites Lashstash To Go set of 5 mini-mascaras, I disposed
of the box along with the voucher. How can I receive a...
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Re: Lashstash To Go Voucher
Hi @ellen8186 Oh no! I will look into this for you and send you a
message with more information.
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perfume spilled in box
I just received my order today and when I opened the Tocca passport
collection box, my hands were wet with perfume that spilled from one of
the bottles, which got everywhere and is now empty. Is it possible to
get a replacement?
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Missing Item in Package
I placed an order on Sunday 10/28 and it arrived this Tuesday, 10/30.
However, one of the items I had ordered was not in the box. The order
number is and the item missing was the KEVYN AUCOIN The Eyel...
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Re: Missing Item in Package
Hi @beautylvr93, We don't recommend publicly posting personal
information such as order numbers so I had to edit your post. I'll send
you a private message to assist you. -Mali
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received wrong item
I oredered a Dyson Supersonic Hair Dryer during last weekend's 20% but I
received someone from Edmonton's item today. On tracking my package, it
says my Dyson hair dryer was delivered. Can you please help me?
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Re: received wrong item
Hi @ANNYBEAR, I'm sorry to hear this! I'll take a look now, and I'll
send you a private message to help shortly. Warm regards, Laurie
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SEPHORA STOLE $237 FROM ME
I placed an order back in July 2018 for $237 with a debit card from a
non-U.S. bank. Sephora canceled the order for "security reasons", but
the money was still removed from my account. I emailed them,...
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Re: SEPHORA STOLE $237 FROM ME
Hi @Anonymous, I'm truly sorry to hear about your experience and for the
length of time this has taken to get resolved! I'm going to take a look
into this then send you a private message. Always, Danee
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Re: SEPHORA STOLE $237 FROM ME
I don't know where the DMs are here, so I'll just reply to your email
here. Yes, the money is still missing from my account. I can offer three
months' worth of bank statements to show as much. As an a...
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Re: SEPHORA STOLE $237 FROM ME
Hi @Anonymous, We are sorry to hear this. You can view your private
messages by clicking on the bell icon on the upper right hand of your
screen. Once you have a message a red dot will appear notifyin...
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Re: SEPHORA STOLE $237 FROM ME
I wouldn't write anything that would put my account at risk; although I
recognize that it does run the risk of embarrassing Sephora. Which, you
know; fair. This level of confusion and runarounds on a ...
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Re: SEPHORA STOLE $237 FROM ME
T minus less than 24 hours until my post disappears from this forum, I
would guess.
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My package say delivered. It’s wasnt.
I ordered two separate hauls from Sephora last week. One was set to be
delivered today, another one was set to be deleted tomorrow. They both
said delivered today. But I haven’t received anything. I’m...
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Re: My package say delivered. It’s wasnt.
Hi@darkpinkfairy, I will send you a PM shortly to assist you. Thanks!
-Helen
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Re: My package say delivered. It’s wasnt.
Hey, I do appreciate the response from the whole team. However, I just
find it odd that only one of my purchases was refunded to store credit
(which I don’t know how to redeem online, and wasn’t helpe...
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WHAT IS GOING ON?
Ever since I placed my order on Friday it hasn't even shipped. I really
hope you guys don't end up sending me an email saying some of my stuff
weren't in stock. I don't understand what's going on now.
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Re: WHAT IS GOING ON?
Hi @Dania0715, I'm going to take a look at your order then send you a
private message! Always, Danee
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anyone else repeatedly experiencing items showing in stock cancelled from their rouge haul? this is gb for me.
Not only has sephora again cancelled items from my rouge sale haul that
shows they are in stock, but when I called to complain about it the cs
rep was rude, talked over me, giggled at my complaint, pu...
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Re: anyone else repeatedly experiencing items showing in stock cancelled from their rouge haul? this is gb for me.
Hi @Slaytyna, I'm so sorry to hear about your recent experience and
thank you for bringing it to our attention. I am sending you a private
message to further assist. Please check your inbox here in the next few
moments. Regards, Kevin
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Re: Order #
Hi @Kohinoor, It appears that Stephanie recently sent you a PM to assist
you with your order. Please check your inbox when you get a chance.
Thank you 🙂 Always, Danee
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Tracking page not loading?
My order tracking pages are not working on either phone app or site
version. It is taking forever to load the tracking pages. How would I
know if my packages have arrived or not?
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Re: Tracking page not loading?
Hi @Lynnwood, I'm sorry for the trouble you're having tracking your
package! I'm going to look into this then send you a PM. Always, Danee
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Re: Unsatisfied with my recent order...
Hi @Kohinoor, I'm sorry to hear that! I will PM you shortly for more
info.
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