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200,602 Posts
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Re: Account locked
Hi @christineandste, I will send you a private message so that I can
look into this for you. Thanks! Best Wishes, Janean
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Sephora inspires fearlessness to EVERYONE not just “her”. Sephora please change this description as you may see fit :)
I love that Sephora inspires fearlessness.. this inspired me to speak up
about a word written in their self-description on the careers section of
their website. Hopefully they meant to write about “in...
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Re: Sephora inspires fearlessness to EVERYONE not just “her”. Sephora please change this descript...
Hi missxmas, Thanks for catching that! I'm forwarding it to the
appropriate department 🙂 Bisous, Sian
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RE: Re: Sephora inspires fearlessness to EVERYONE not just “her”. Sephora please change this descript...
Typically I let go of errors but when it’s enlarged in font & written as
a mission statement.. kind of got to me:) thank you!!
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Deleting a review
I want to delete my review on SK-IIs skin softening concentrate because
I don’t like the photo I added to it. Can someone help me?
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Re: Deleting a review
Hi @Avery7WW, The review has been removed, and it should come down from
the site in 24-48 hours. Thank you. 🙂 Warm regards, Laurie
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Re: Order Not Received
Hi @Alexandra523, I'm sorry to hear you haven't received your order! I'm
going to send you a PM in just a moment. Always, Danee
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Cancel Order
How do I cancel an order that I just placed? It says that the status is
in progress
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Re: Cancel Order
Hi @madiimoto, I will send you a PM to assist you with this. Thank you!
Best, Rebecca
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Virtual Artist Not Working
Hi there - this feature used to work for me, but has not for about a
month. I've updated the app twice. The app "does not detect a face" even
though the camera is on and has permissions. Any suggestions on
correcting this? Thanks!
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Re: Virtual Artist Not Working
Hi SD00001, Please check the app download details to make sure that your
device is compatible. If it is then I would try downloading any device
updates and restarting your device as well. -Mali
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Guerlain meteorites
What happened to the Guerlain new meteorites ? They are not on the
website anymore.
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Re: Guerlain meteorites
Hi @fala, I am showing them available here! GUERLAIN - Météorites
Highlighting Powder Pearls Please let me know if there is anything else
I can assist with. Regards, Kevin
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Re: Guerlain meteorites
I am talking about the newGuerlain Meteorites Electric Pearlsin the gold
container. They were in my cart but now are not available anymore.
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Re: Guerlain meteorites
@fala - My apologies! I am showing that the Guerlain Meteorites Electric
Pearls in the gold casing is no longer available. As the item was
limited edition, there is a chance that it may not be coming back in
stock. I apologize for the inconvenience!
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Re: Guerlain meteorites
They just came out last week !!! They are brand new for the holiday
collection.
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Re: Guerlain meteorites
@fala - I noticed that, as well! I cannot say for sure, but they may
come back in stock. I don't show any additional information, though. My
recommendation would be just to keep checking back on the w...
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Ulta Rewards
Does Sephora have plans to strengthen their rewards system? I spend a
lot of money here and am Rouge, but it does not come close to comparing
with Ulta rewards. I am very close to converting entirely ...
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Re: Ulta Rewards
Hi @elizabethashley - I know that the Beauty Insider team is always
working to think of new ways to improve the program. I will be sure to
forward your feedback to them! Thank you for taking the time to share
your feedback. Regards, Kevin
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Did I Miss Something?
I placed an order on Wednesday that was shipped on Thursday. It won't be
arriving to my house until Tuesday. According to the 2018 Beaury Insider
Benefits, Rouge members still have free 2 day shipping...
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Re: Did I Miss Something?
Hi @mrsmouse, I am sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Unsuccessful Authorization
I have 4 order that got Unsuccessful Authorization. That's due to 2
original order were canceled so I placed exactly same orders then got
same results.I would rather sephora cancel them so I can get m...
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Re: Unsuccessful Authorization
Hi @PheobeSon, I am sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
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Re: TRANSFERRING POINTS
Can someone help me with this as well? 🙂 I originally asked in another
post but realized that it was months ago so not sure if anyone is
checking it
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Re: TRANSFERRING POINTS
Hi @peanat, I just responded to your other post to help. Please check
your private messages! 🙂 Regards, Kevin
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Ordered an eyeshadow palette online that came damaged, if I return in store and they don’t have the product, will they order it for me?
I ordered an eyeshadow palette online that was damaged during shipping.
If I return the product in store and it’s not available in store, will
my Sephora order and ship the product to me?
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Re: Ordered an eyeshadow palette online that came damaged, if I return in store and they don’t ha...
Hi @kaybee130, I can help you with that without you having to go to the
store! I am sending you a private message for further assistance.
Regards, Kevin
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Clean by Sephora
Hi all! Who would love a Clean by Sephora Favorites collection? All the
best clean skincare, fragrance, etc. for all to try! I would love more
emphasis on clean brands and products!
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Re: Clean by Sephora
Hi @mracastro! Thanks for your feedback! 🙂 I will be sure to forward
this to our product team. Cheers! Kevin
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Points after purchase
Is it possible to add points after a purchase? I still have my receipt.
Thank you
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Re: Points after purchase
Hi @Lepa3, I can help you with that! I am sending you a private message
with more details. Regards, Kevin
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Drunk Elephant
Hi, Will Sephora be restocking drunk elephant Trunk2 during ongoing vib
sale ? thank you .
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Re: Drunk Elephant
I too was upset that is disappeared but its back on the website now. I
checked and the rouge code works with it. Hurry before it sells out!
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RE: Drunk Elephant
Came here to post the same thing. Very suspicious that the trunk is oos
during the sale 😒
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