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200,424 Posts
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Re: Weekly wow
Hi @Fortyniner49, The Weekly Wow items are posted every Thursday and
they should be available within the app. I would suggest refreshing the
app, make sure that it is updated and try removing and re-d...
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Re: Weekly wow
@ZakiyaBTUnidentified I just tried everything you said and no change so
I decided to do a quick internet search and first thing that appeared
was a statement saying weekly wow for this week only is US...
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Re: Weekly wow
Hi @Fortyniner49, My sincerest apologies. The Weekly Wow will be back in
December with more amazing deals for our Canadian clients. We are still
offering great promotions that you can view on our Beau...
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When the product will do
Restock?
Anyone help me when the product will do Restocl? I hope it will Come
back before my rouge sale done.
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Re: When the product will do Restock?
Hi @kooh, We don't have further information regarding restock dates for
products, I recommend using our 'stock notification' feature so that you
are notified when the item is available again! Thank you. -Helen
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PAYMENT ERROR!
I've been attempting to place an order for over an hour, but keep
getting an Error message that reads "Payment error - your payment could
not be processed". I've tried using THREE different cards and ...
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Re: PAYMENT ERROR!
Hi @QIUS, Sorry to hear you're having trouble! The system needs all
information entered to align with your financial institution in order to
place a order successfully. I can certainly understand how ...
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Help me cancel an order
I wanna cancel my order, but I’m in another country right now. What
should I do ?
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Re: Help me cancel an order
Hi @Anonymous, I'll send you a private message in just a moment to help.
🙂 Best regards, Laurie
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Add points after purchase
Hello,I purchased some items today and the cashier rushed through the
transaction before I could give her my account info to add my points.
How can I add points after purchase? Thank you!
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Re: Add points after purchase
Hi @afracasso1218, I will send you a private message in just a moment to
request a photo of your receipt so I may add the points to your Beauty
Bank. 🙂 Warm regards, Laurie
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Missing samples
Anyone received their order from Vib rouge sale and only got part of the
samples? I placed 7 orders... so total of 14 samples placed. Only 6 show
up.
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Re: Missing samples
Hi @yunii, I'm so sorry about this! I will share this feedback with our
shipping teams, and I'll send you a private message to help shortly.
Warm regards, Laurie
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My order has been returned to sender
My order has been returned to sephora,what should I do?when will I
receive the order?
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Re: My order has been returned to sender
Hi @Anonymous, I'm sorry to hear your order has been returned back to
us! I'll look into it then send you a PM. Always, Danee
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Sephora Catalogs
I used to receive catalogs from Sephora every month or two and they had
new/trending/seasonal products with a coupon to redeem a product
in-store with purchase. I really enjoyed getting the catalogs a...
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Sephora Catalogs
Cataligs are the best! There is just something about flipping through
one that online can't replicate.
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Re: Sephora Catalogs
Yes! Call me old school, but I *really* miss the catalogs. Some of the
beauty store competitors still offer them via postal mail like the four
letter one starting with "U" and ending with "A" (not sur...
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Re: Sephora Catalogs
Hi @BeautyScientist! During the holiday season, we'll send catalogs to
some of our clients! However, our catalogs don't include coupons. I
checked your account and I see that you are currently subscri...
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Re: Sephora Catalogs
Hello @DaneeBT, thank you for your reply. I would love to see the
holiday catalog and I hope the Sephora Santa will drop one in my mailbox
this year! 😉
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VIB 20% off sale August 2018
I'm trying to see if vib rouge users were able to use their coupon
multiple times or can u only use it once? i see that 2017 users were
able to use it multiple times if vib knows then thats cool too
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Re: VIB 20% off sale August 2018
Hi @Axkva, You can use your code multiple times in store and online
during over the weekend of the promotion. This is for all Rouge, VIB and
BI clients. I hope that this answers your question. Best, Zakiya
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Re: failure for payment
@ssssssu I will look into this for you and send you a message with more
information.
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My order from October 27 still says in progress It's been almost a week.
why does my order say still in progress 😞 It should almost be here by
now. 😞 it's been paid on my CC but still not even processed on your end
😞
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Re: My order from October 27 still says in progress It's been almost a week.
Hi @alishybear, I'll send you a private message to assist you! -Mali
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My Recent Order Didn't Include Free Samples (Again)
Recently made an order and it did not include the free samples I had
picked. This has not happened in awhile, but I am very disappointed that
I did not get the samples I wanted to try.
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Re: My Recent Order Didn't Include Free Samples (Again)
Hi @lorrmoffatt, I am sorry to hear that you did not receive the samples
that you originally selected. Our website does call out that
substitutions will be made for out-of-stock samples and I am sorry...
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Sephora Gallery: #FallLipSweepstakes Official Rules
1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS
SWEEPSTAKES OR TO RECEIVE A PRIZE. A PURCHASE WILL NOT AFFECT OR IMPROVE
THE CHANCES OF WINNING. This sweepstakes (“Sweepstakes”...
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Does Rouge get 20% off next weekend as well?
I’m Rouge & in the mail I got a VIB 20% shopping code for Nov. 9-12.
Somehow Sephora’s mailing system probably has me under VIB yet on the
app it has me as Rouge. My question is... am I allowed to use...
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Re: Does Rouge get 20% off next weekend as well?
Hi @dennisselisseth, I will send you a PM for further assistance
shortly! Best, Zakiya
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Re: Samples missing AGAIN?
Hi @TiffKNC, so sorry to hear that! I will PM you shortly for more
information to help.
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Says Delivered/ Package was not Delivered
It says my order was delivered on Oct 30, but I didn’t get it. I wait
for 2 more days still nothing shows up. Can anyone help?
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Re: Says Delivered/ Package was not Delivered
@shuyishuyi, I am going to send you a message shortly to look into this!
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