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201,101 Posts
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How can I add points after purchase?
I've been in France for the past two months and I have made some
purchases at Sephora here. I still have the receipts and was wondering
if these points can be added to my account. Can anyone help with this?
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Re: How can I add points after purchase?
Hi Ledmrls, the Beauty Insider rewards programs is only valid in the US
and Canada. If the purchase was made in the US or Canada, please send me
a PM with a picture of the receipt.
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Unsatisfied with a product?
Was just wondering if you bought a product and are REEEEALLLY wanting to
love it and trying to make it compatible with your skin but its just not
working out what are your options!?
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Re: Unsatisfied with a product?
Hi @solukky, you can definitely return something that didn't work with
your skin! To view the details of the return policy, please look here:
https://www.sephora.com/returns-exchanges Thank you! Regards, Kevin
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Forgot to use my Sephora card
Is there any possible way to add points from purchase I made. I forgot
to give the associate my email to get points
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Re: Forgot to use my Sephora card
Hi @olgatitarenko, I will be happy to assist you with this. I will send
you a message for your info.
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Recent Order
After clicking the "PLACE ORDER" button, I had to sign in to my Sephora
account again. Once I logged back in, I clicked the "PLACE ORDER"
button. When checking my order, I realized that the samples th...
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Re: Recent Order
Hi @MissTrueBliss, I'm sorry to hear about this! I'll take a look in
more detail, and I'll send you a private message to help shortly. Best
regards, Laurie
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Can Rouge shop VIB?
Is there a code for rouge members this weekend or not? I'm pretty upset
that It seems I cannot shop the VIB sale with Rouge status. Items that I
want which were not in stock last weekend are now and I...
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Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Hi, I was initially in VIB status but after I purchased one order. My
points got bumped to 1400 to Rouge status. Now when I want to purchase
more using the VIB code. I can no longer use it. But the Ro...
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Exactly. I'm pretty upset that I cannot shop the VIB sale with Rouge
status. Items that I want which were not in stock last weekend are now
and I cannot use the VIB 20% discount with rouge tier. I spe...
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
I'm currently having this issue too, can somebody help me?
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Hi @terestrann, @KimiaRose, @tinytinytiny, @Anonymous, @mzoie, @kuhk,
@jfjfjf, @nssf408, While we are not able to send a 20% off promotion
code, we are happy to make this right for our Rouge clients. ...
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
@Iris1211, Thank you for being a Rouge client with us! We always do what
is best for our clients and I am going to send you a message shortly.
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
I am having this same issue. Can you send me a message as well?
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RE: Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Thank you, I just received a email of the 20% Rouge code. 🙂
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RE: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
I’ve seen a lot of people posting the same issue and am thankful that it
seems the code will still be honored in store and over the phone because
the same thing happened to me!
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Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
I have the exact same issue!
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
@lelinsk, I am going to send you a message as well!
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Having the same issue here. Please PM me to. I have the paper coupon and
saw someone saying here that it would still be honored. Let me know,
please.
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hi, I want to buy some stuff online too and vib code not...
hi, I want to buy some stuff online too and vib code not working, I also
send u a pm, please help!!
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Hi!I have the exact same issue!Could you send me a private code?Thanks!
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
I am also a Rouge member I tried using VIBBONUS code and its not
working. =(
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Hi, I have been a rouge member since it started. I always wait for your
holiday products, put them in my cart (hoping they don't sell out!) and
wait for the holiday 20% off discount. I was waiting for...
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
Hi @turkscaico, the ROUGEBONUS promotion was valid for two weekends,
10/26 to 10/29 and 11/2 to 11/5. I am sending you a private message to
help. Cheers! Kevin
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Re: Can’t use VIB discount code once I purchased my order and got upgrade to Rouge 😥
I too am having this same issue! Hoping this gets resolved asap since
this is time-sensitive.
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Code 20% doesnt work for rouge member
Is rouge still getting 20% for sale? If not, I am so dissapointed. I
prefer to shop at Sephora even though ulta rewards are getting better
but now I need to think again since I have to spend at least ...
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Re: Code 20% doesnt work for rouge member
Hi @Malik5, We appreciate your feedback regarding the Holiday Bonus
promotion, and we are happy to make it right for our Rouge clients. I'll
send you a private message with more information shortly. Warm
regards,Laurie
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RE: Code 20% doesnt work for rouge member
I would like to know same ! I want to get few more things .
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Re: Code 20% doesnt work for rouge member
@SoraVo, Thank you for being Rouge with us! I am going to send you a
message shortly.
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Unsuccessful authorization
Hi. I have some problem with order. My new Order’s status is
unsuccessful authorization. Its “pending” status in bank app. I can’t
cancel the order and I can’t speed up payment authorization. Besides ...
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Re: Unsuccessful authorization
Hi @jallini9900 - for assistance with your order, please give us a call
at 1-877-SEPHORA (1-877-737-4672). Thank you! Regards, Kevin
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RE: Re: Unsuccessful authorization
I hope the previous order is completely canceled , I made another one.
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Re: RE: Re: Unsuccessful authorization
Hi @jallini9900, I'm very sorry for the delay in our response! I'm glad
to see that an agent was able to assist you. If any additional
assistance is needed, please send me a private message with details. 🙂
Best regards, Laurie
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RE: Re: Unsuccessful authorization
Thanks for answer. It’s not easy to call to Sephora , because I’m not in
USA now(
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Matte trance lipsticks
I noticed that the limited edition PAT MCGRATH LABS MatteTrance™
Lipsticks have been available in the US side for a little while now but
they are still showing as OOS in the Canadian side; why aren’t ...
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Re: Matte trance lipsticks
Hi @bakeamuffin, I apologize that unfortunately we did not receive
additional updates about the Pat McGrath Holiday MatteTrance™ Lipsticks
on our Canadian site. I'm so sorry for any disappointment and...
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