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200,401 Posts
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Order status-in progress
Hey! I placed an order a week ago and the status says ‘in progress’ just
want to know how much longer is it going to be till it get shipped!?
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Re: Order status-in progress
i’m also having this issue , i have no updates after ordering it 3 days
ago. i need help. i don’t know why it’s taking so long
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Re: Order status-in progress
Hi FlexboiK, I'm taking a look and will send you a PM shortly 🙂 Bisous,
Sian
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Re: Order status-in progress
@Anonymous + @Anonymous, I'll send you both private messages to assist
you. -Mali
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Re: Order status-in progress
Hello, could you help me with the same? Sephora is usually pretty quick
in shipping orders out.
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Re: Order status-in progress
Hi @sherryhsu, I'm sorry to hear you haven't had any updates regarding
your package. I will send you a PM to assist you further. Thank you.
Warmest regards, Helen
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Re: Order status-in progress
Hi! I'm having the same issue with my order and I need it by next
Friday. I'm really worried it won't get here in time!Is it possible to
know when my order will be shipped?Thank you!
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Profile name
Why can't profile names be changed? It is really inconvenient,
especially if you made your name a long time ago.
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Re: Profile name
Hi @lightbright07! I do not know the specifics, but I know that it's
been something the team has been looking into for the future. I will be
sure to forward your feedback! Regards, Kevin
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Experience at Sephora CF Rideau Centre
Hello,I traveled to Ottawa the week of October 9th for business, I was
flying out on Friday the 12th and decided to stop by the mall to do some
shopping before my flight. I was looking for a new found...
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1 Reply
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Re: Experience at Sephora CF Rideau Centre
Hello @GurvBains, I am sorry to hear about your recent experience and
thank you for bringing it to our attention. I am sending you a private
message to further assist. Regards, Kevin
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package did not delivered but the tracking says yes
i have 2 packages ordered last week. the tracking says they were
delivered 2 days ago, but the condo security never ever saw them. plz
help me track them. are the packages missed?
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Re: package did not delivered but the tracking says yes
Hi @Anonymous, I'm sorry to hear that! I am sending you a PM to further
assist. Thank you! Regards, Kevin
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account locked
Hi I'm trying to place order but its telling me my account is locked.
what can i do??
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1 Reply
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Re: account locked
Hi rackoosh, Sorry about this experience! I can see you've spoken with a
Beauty Advisor. If you're still having trouble accessing your account,
please send me a PM 🙂 Bisous, Sian
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REPOSTING this since customer service wants to IGNORE THIS PROBLEM (2 Samples only now?! Are you kidding me?!?!)
Here is my original post from 5 days ago which you conveniently ignored
🙂 Its so ridiculous that they had to be so cheap to take away a third
sample... even if they did this, why not keep it at 3 sam...
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RE: REPOSTING this since customer service wants to IGNORE THIS PROBLEM (2 Samples only now?! Are you kidding me?!?!)
I’d like an answer to this as well. Spending over $1000 a year and you
downgrade me to two samples and try to be sneaky about it? Not okay. Ps.
SEPHORiA SUCKED!
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1 Reply
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Re: RE: REPOSTING this since customer service wants to IGNORE THIS PROBLEM (2 Samples only now?! ...
Hi heathermarieee, I'm so sorry your original post may have been missed!
I understand that this experience is frustrating, and miss the third
sample too! I am sharing your feedback with the appropriat...
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RE: REPOSTING this since customer service wants to IGNORE THIS PROBLEM (2 Samples only now?! Are you kidding me?!?!)
Still ignoring????? Great job sephora
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Delete account
I have another account that I opened at a store, so I don't need this
one anymore, how can I delete it?
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Re: Delete account
Hi DanyTeSs, I'd be happy to ensure all your information is consolidated
and you only have one account. Sending you a PM to assist! Bisous, Sian
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Store Credit Question
Hello. I bought the Huda Beauty Faux Foundation online over 90 days ago.
I threw away the box and the order info is on my account. I would like
to know if I am able to return it at a Sephora location ...
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1 Reply
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Re: Store Credit Question
Hi naimeh, At this time, Sephora does not accept returns after 90 days.
We apologize for any inconvenience. For our full return policy, please
visit www.sephora.com/returns. Bisous, Sian
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Can't order?
I keep getting this message:Payment error - your payment could not be
processed. Please verify that your card number, expiration date and cvn
are correct and that your billing address matches what the...
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1 Reply
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Re: Can't order?
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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How does one get the rouge reward?
I keep reading about the $100 gift card rouge reward and I have rouge
and enough points to redeem it, but how do I actually get it? It doesn’t
seem to be an option and I can’t find anymore information about it
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Re: How does one get the rouge reward?
Hi @tarah94, You can redeem the Rouge Reward through the Rewards Bazaar.
The Rewards Bazaar is updated every Tuesday and Thursday and this reward
along with all of the rewards will be available while ...
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Re: How does one get the rouge reward?
So in other words you can't. More bait and switch from Sephora because
they offer a "limited" amount that sells out within seconds. Shame on
you Sephora for not offering this reward anytime and for an...
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Re: How does one get the rouge reward?
I totally agree. Sephora should give you the option to use your points
as cash like Ulta. I’ve been saving my points in order to get the $100
card but yet I never see it in the rewards. That’s not fai...
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Can’t redeem birthday gift
Hey .. I'm a VIB member but I'm not able to redeem the 250 bonus points
. It says I'm not a VIB member even though I am.
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Re: Can’t redeem birthday gift
Hi saziali, Sorry for any difficulty! I'll send you a PM to assist you
further. Bisous, Sian
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Received an open and damaged item
The Sephora Favorites Soko to Tokyo box that I received was opened, the
tape had been cut. Also, the plastic case holding the products inside is
broken. All of the products were shuffled and none of t...
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Re: Received an open and damaged item
Hi confused00, I'm sorry to hear about your experience and will send you
a PM shortly to assist you further. Bisous, Sian
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Phone number linking
Hello, I noticed that whenever I make purchases in store and give the
cashier my phone number, my points balance online doesn’t increase. Is
there a way to make sure my phone number and my email are linked? Thank
you!
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Delayed Flash Shipment and missing play pass points.
Let me preface this by saying that I haven't had any big issues with
Flash Shipping so far. Also, Sephora's CS has been wonderful in helping
with some minor ordering issues. I hate to complain, but I ...
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Re: Delayed Flash Shipment and missing play pass points.
Hi @wareagle0223, I'm sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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One 1 Sample
Just received my order from Wednesday (really am loving Flash
Shipping!), but it only came with 1 sample, which is quite the bummer
since we can only choose 2 now anyway. If the obe I chose was oos, I...
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Re: One 1 Sample
Hi @bookwyrmm, I'm sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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@kevinbt. Thank you so much for your assistance.
@kevinbt. Thank you so much for your assistance.
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better than sex mascara
was anybody’s mascara wand bent when they bought it? mine was and it’s
really hard to apply with.
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