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198,892 Posts
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RE: friends n family sale 2018
I agree. I am a loyal customer and didn’t get an email. Seems unfair.
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RE: friends n family sale 2018
I am annoyed too. I’m like one order away from rouge level and didn’t
get the email.
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Re: friends n family sale 2018
Hi @Kym4216 The Employee Appreciation discount is a chance for our
employees to extend their discount to their families and personal
networks, as thank you for their hard work throughout the year. If ...
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F&F 2018
Hi, my name and email address was added by an employee but I still
haven't received any emails for tomorrow's F&F. He also told me to come
in 9-11am tomorrow for the discount. Am I supposed to be expe...
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Re: F&F 2018
Hi @hongblinh, I'm going to take a look into this and will send you a PM
shortly! Bisous, Sian
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Wrong address
I was sure I’ve updated my address but didn’t after all.Just placed an
order about 30 minutes ago, already sent an email to customer service
but still nervous about it, is there something that can be done?Thanks
in advance.-Ror
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Re: Wrong address
Hi @RoryKenobi, Due to the nature of your request, the best course of
action would be to call our Beauty Advisors at 1-877-SEPHORA for
assistance. Bisous, Sian
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RE: Wrong address
Unfortunately no. I had the same thing happen and I was told via email
that once you place an order you can’t cancel or change it.
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Negative points?
I haven’t used my account in a while and haven’t returned anything but I
have -77 points. Why is that?
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Is this email real?
I received an email offering a discount from the Sephora community. It
wants me to fill out a form first. Is this real?
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RE: Is this email real?
Did you get this from a Sephora family or friend? Reading the email it
sound like it’s for select community members. I could be wrong but if
I’m right it should be issued to everybody.
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RE: Is this email real?
I agree. But Emailed customer service and all they said is hopefully you
will receive an email. I don’t get it. Very disappointed 🌞.
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RE: Is this email real?
I also received the email. I want to make sure it is real an not an
attempt by a hacker before filling out.
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RE: Is this email real?
I received the same one and came here looking to see if anyone else had
as well..
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Re: Is this email real?
@Anonymous I just e-mailed CS about this...please tag me if you get an
answer. A few people posted about this on the thread "Deals too good to
pass up (volume 6)"
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why
why cancel the free makeovers for rouge members. we spend to keep that
status the least yall can do is continue the free makeovers. whats the
difference between vib n rouge. the. 5 for points
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Friends and Family Sale?
I’m all about having sales and sharing but it’s unfair to everybody who
spends thousands of dollars at Sephora and doesn’t receive one. I know I
sound catty but have it for all or none. We all spend r...
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Re: Friends and Family Sale?
Hi @BeansCat The Employee Appreciation discount is a chance for our
employees to extend their discount to their families and personal
networks, as thank you for their hard work throughout the year. Re...
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Points not added after purchase
I just made a purchase at the Reno Summit store, the associate even
chipped in my online barcode (plus managed to drop my phone by accident
but nothing happened thank god) but no points were added. Fi...
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Re: Points not added after purchase
Hi @PinkStarburst I see the purchase from today has updated in your
account. If you are unable to see the update, please try logging out and
back in.
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THANKS, Sephora
Dear Sephora,Please know how much I appreciate being including in the FF
sale for select BIC members. I am truly grateful. It was a lovely
surprise, and both thoughtful and generous. You knocked it out of the
park!
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Friends & Family Sale 2018
I was added to the list to received an email with my unique code but I
have yet to receive it. I've checked my email & spam folder just in case
but I haven't received anything. Are the emails being de...
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Friends & Family Sale 2018
Btw, I've reached out to the friend who added me to the list & she
assured me she added me but doesn't know what could've happen.
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Re: Friends & Family Sale 2018
Hi there! The email should reach you by the end of the day today. If you
haven't gotten it yet, reach out to your friend and she will have to
have it resent to you! Regards, Kevin
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No email
I am having the same issue. I've checked my email & spam folder multiple
times & I have yet to receive anything. I also reached out to the person
who provided me with the code & she doesn't know what'...
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Re: No email
Hi Lisalaw13! Please reach out to the family member or friend that
helped you for further assistance! Regards, Kevin
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Beauty Insider Card
Hi I'm having a problem figuring out if my Beauty Insider Card is
connected to my online account. I have made purchases and scanned the
card but they don't show up on my purchases online, so the point...
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