Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,091 Posts
Post | Hearts | Replies |
|---|---|---|
|
How do you get paper advertisements for new products in the mail
How to get paper advertisements for new products in the mail
0
1
| 0 Hearts |
1 Reply
|
|
Re: How do you get paper advertisements for new products in the mail
Hi @Makay, Our direct mailers are not sent to every client. I am going
to send you a private message so that I can further assist you with
this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
No Samples?
Was really looking forward to getting my order today, and was really
disappointed that I didn’t get any of my samples? I didn’t see a note or
anything on my order sheet...
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Order cancellation
Why my order get cancelled? I checked the order number and it’s
canceled.Even i didn’t recieve a cancellation email!!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order cancellation
Hi @Maisuu, I'm sorry to hear your order has been cancelled and that you
didn't receive the auto-generated cancellation email! I'll look into
this then send you a private message. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
What color am I???? 2Y06
What shade should I buy in concealer with the brand Tarte? Preferably
the shape tape and the creaseless concealer or the under the sea one?
tarte maracuja creaseless full coverage radiant undereye con...
0
1
| 0 Hearts |
1 Reply
|
|
Re: What color am I???? 2Y06
Hi @zoekarp8, I can look this up for you in our Color IQ system >
https://seph.me/2wBY4q7. Can you confirm a shade and brand you have used
in the past that is sold at Sephora? -Mali
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: cancel recent order
Hi @nuw8, We have a very short timeframe in which we are able to cancel
orders. I'm going to check the status of your order then send you a PM.
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
I forgot to add samples to my order!!!
I was curious if this could be changed..if so i really wanted the
sachajuan silver shampoo and conditioner and the YSL perfume sample...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I forgot to add samples to my order!!!
Hi @Anonymous, We are not able to cancel or modify orders once placed.
😉 -Mali
0
0
| 0 Hearts |
0 Replies
|
|
2 free samples now?
I was about to place an order and when I was choosing my samples it says
only choose 2 now instead of 3. Is this a new policy? I just wanted to
make sure it wasn’t a glitch as I’m using the app. Thank you.
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
More Eyebrow Love!
Is there a way to do a poll to see if we can get a group going JUST on
eyebrows!
0
1
| 0 Hearts |
1 Reply
|
|
Re: More Eyebrow Love!
Hi @solukky, Thank you for the suggestion! I'll pass this along to our
BIC Team so they can take this into consideration when we add more BIC
Groups 🙂 Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
VIB Rouge discount not working online but worked in 2 days ago (11/9/18)?
Hello Customer Support - While returning an item in store 2 days ago
(Friday 11/9/18), the sales associate said the rouge discount is still
going on and will go on throughout this weekend. (The sales ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB Rouge discount not working online but worked in 2 days ago (11/9/18)?
Hi @LadyByrd415, I'll be sending you a private message to assist you
further 🙂 Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
How do I get my VIB gift?
I got a notification a couple weeks ago that I can get the VIB gift
because I recently upgraded from insider to VIB. I tried adding it to my
cart and checking out but it wouldn’t let me. So I took the...
0
2
| 0 Hearts |
2 Replies
|
|
Re: How do I get my VIB gift?
Hi @taffytiffXX, I moved your post to Customer Support, just fyi. 😉
I'll send you a PM to assist you. -Mali
0
0
| 0 Hearts |
0 Replies
|
|
Re: How do I get my VIB gift?
@taffytiffXX@I would call customer service to help you. If you can’t get
it online you can also pick it up in stores.
0
0
| 0 Hearts |
0 Replies
|
|
Can ROUGE members use VIBBONUS code ?
I’d like to order a few things but the code doesn’t seem work for me
because I’m rouge. Help!
0
2
| 0 Hearts |
2 Replies
|
|
Re: Can ROUGE members use VIBBONUS code ?
Hi @christinac612 and @erin1030, I'm going to send you a PM to assist
you further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
RE: Can ROUGE members use VIBBONUS code ?
The same thing happened to me. Unfortunately because we were allowed to
shop the first 2 weeks ends , we can’t shop during the VIB weekend. When
an employee told me I could on the third weekend as wel...
1
0
| 1 Hearts |
0 Replies
|
|
VIB status??
Just got an email saying if I spend another $30 I’ll hit VIB Status and
get a free welcome gift that has free shipping.. what is the free gift?
1
4
| 1 Hearts |
4 Replies
|
|
Re: VIB status??
@Rebeccat1994 - I moved your post to Customer Support just fyi. 😉
@Rebeccat1994 and @lilpixi - The following is what comes with your VIB
Complimentary Celebration Offer once you qualify - Free one-ti...
0
0
| 0 Hearts |
0 Replies
|
|
VIB status??
I just earned VIB a few days ago. For me the welcome gift was a free
shipping coupon code and a free custom makeover. I didn't receive a 10%
off coupon.
1
0
| 1 Hearts |
0 Replies
|
|
RE: VIB status??
0
0
| 0 Hearts |
0 Replies
|
|
Re: VIB status??
I believe that the VIB welcome bonus was free shipping no minimum on one
order, a 10% off code (one time use), and a free custom makeover in
store. Plus, today until Monday you would be eligible to us...
2
0
| 2 Hearts |
0 Replies
|
|
Foundation Shades
I use the Sephora Collection foundation in the shade "Clair Light." I'm
interested in trying the Sephora Collection tinted moisturizer. Does
anyone know which shade of the tinted moisturizer would be comparable to
my foundation shade?
0
0
| 0 Hearts |
0 Replies
|
|
How can I add points after purchase?
I've been in France for the past two months and I have made some
purchases at Sephora here. I still have the receipts and was wondering
if these points can be added to my account. Can anyone help with this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: How can I add points after purchase?
Hi Ledmrls, the Beauty Insider rewards programs is only valid in the US
and Canada. If the purchase was made in the US or Canada, please send me
a PM with a picture of the receipt.
0
0
| 0 Hearts |
0 Replies
|
|
Unsatisfied with a product?
Was just wondering if you bought a product and are REEEEALLLY wanting to
love it and trying to make it compatible with your skin but its just not
working out what are your options!?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Unsatisfied with a product?
Hi @solukky, you can definitely return something that didn't work with
your skin! To view the details of the return policy, please look here:
https://www.sephora.com/returns-exchanges Thank you! Regards, Kevin
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Forgot to use my Sephora card
Is there any possible way to add points from purchase I made. I forgot
to give the associate my email to get points
0
2
| 0 Hearts |
2 Replies
|
|
Re: Forgot to use my Sephora card
Hi @olgatitarenko, I will be happy to assist you with this. I will send
you a message for your info.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Recent Order
After clicking the "PLACE ORDER" button, I had to sign in to my Sephora
account again. Once I logged back in, I clicked the "PLACE ORDER"
button. When checking my order, I realized that the samples th...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Recent Order
Hi @MissTrueBliss, I'm sorry to hear about this! I'll take a look in
more detail, and I'll send you a private message to help shortly. Best
regards, Laurie
0
1
| 0 Hearts |
1 Reply
|
