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200,526 Posts
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Re: Poor Product and In-Store Experience
I can't believe it's been two and a half months since this incident and
after multiple follow-ups on my end and someone from Customer Service
saying multiple times that they would contact me, I have y...
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Re: Poor Product and In-Store Experience
I sent you a PM response just now. I am so sorry @cassiestars
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Re: Poor Product and In-Store Experience
@cassiestars wrote:I can't believe it's been two and a half months since
this incident and after multiple follow-ups on my end and someone from
Customer Service saying multiple times that they would c...
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Re: Poor Product and In-Store Experience
Hi @cassiestars I am so sorry for this experience there. I will send you
a private message to assist you! -Mali
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Re: Poor Product and In-Store Experience
@MaliBT wrote:Hi @cassiestars I am so sorry for this experience there. I
will send you a private message to assist you! -Mali -- no one ever
contacted me past this point!
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Re: Poor Product and In-Store Experience
Oh no! @cassiestars I'll send you a private message. -Mali
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Stop ripping-off rouge members!
So since ROUGE members shopped the earlier two weekends, we miss out on
a discount on the later-released holiday sets? This is just wrong. Why
can't we participate in all the weekends?
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Re: Stop ripping-off rouge members!
Hi @infinitebrevity, Regretfully, our Rouge members were only able to
shop the promo during their two weekends (Fri 10/26 – Mon 10/29 and Fri
11/2 – Mon 11/5) and cannot take advantage of the discount...
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Missed Beauty Insider Event
I missed both weekends of the beauty insider event holiday bonus. Can I
shop during the VIB weekend and still receive 20%?
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Re: Missed Beauty Insider Event
Hi @demitriam, Regretfully, our Rouge members were only able to shop the
promo during their two weekends (Fri 10/26 – Mon 10/29 and Fri 11/2 –
Mon 11/5) and cannot take advantage of the discount durin...
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VIB 20% SALE, Rouge $100 Reward
Hi, I have been a loyal customer of Sephora and have been a Rouge member
for years. I was extremely excited when Sephora started this new program
with exchanging our EARNED points in exchange for $100...
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Re: VIB 20% SALE, Rouge $100 Reward
Hi @jujubeesz, I'm truly sorry the $100 Rouge Reward cannot be combined
with any other promotional offer, as shown in our shown in our Terms and
Conditions. As we are only able to accept one promotion...
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Re: VIB 20% SALE, Rouge $100 Reward
Dear Danee, Thank you for your response. Through further reading, I’ve
noticed that some people were able to achieve 20% off on the merchandise
and use their $100 reward in store. I went to my local S...
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Re: VIB 20% SALE, Rouge $100 Reward
@jujubeesz, thank you for sharing your additional feedback with us and
I'm sorry to hear about this! Our Sephora stores shouldn't be applying
both the Holiday Bonus promotion and the Rouge Reward to o...
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Foundation
Hello, If you used your foundation only once, and the color doesn't
match your skin, then you are allowed to return it. Tip: Please clean
the product very well before returning it. If it is returned dirty, they
will not allow it to be returned.
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Gingerbread palette
Is the too faced gingerbread palette discontinued already? If so boo for
me 😕
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Re: RE: Gingerbread palette
We are unable to ship to Canada from our U.S site. I do apologize for
the inconvenience.
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Re: Gingerbread palette
Hi @Cait1919, The Too Faced Gingerbread palette is available on the US
site, however, it is not currently available for purchase on our
Canadian site. I hope that this helps. Best, Zakiya
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Can a return disqualify rouge status?
Hi,I was qualified as Rouge till the end of 2019 two months ago.
However, some products I purchased didn't worked out, and I end up
returning them. I'm now around $50 away from the $1000 spent. My bea...
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Re: Can a return disqualify rouge status?
Hi @CoconutLatte, When you make a return that does decrease your year to
date spend. To remain at Rouge status you will have to spend the amount
needed to achieve Rouge status. If you have further que...
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VIB to Rouge, glitch?
Why was I offered rouge after spending $23, so I spent over $100.... and
no it’s telling me to spend $570 instead? This makes no sense.
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Re: VIB to Rouge, glitch?
Hi I'm having the same problem!Idk why it's happening, how did you
resolve the issue?
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Re: VIB to Rouge, glitch?
Hi @Silveradoe, I will look into this further for you and send you a PM
shortly. Best, Zakiya
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Re: VIB to Rouge, glitch?
Hi @deeskye91, I'm going to look into this for you and send you a
private message shortly! Best Regards, ❤️ Raquel
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Restock Dr. Jart+ maskapalooza?
Is there going to be a restock of the Dr. Jart+ Maskapalooza anytime
soon?
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1 Reply
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Re: Restock Dr. Jart+ maskapalooza?
Hi @ljow, This product was a limited edition item and we are not sure if
it will be back in stock at this time. I suggest that you continue to
check the website for product updates. We do however have...
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Beauty insider
I have my insider card. I have app on phone. How do I sync them? On app
showing no points. But I know there are points on my card. I also have a
card in wallet app but showing no points.
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Re: Beauty insider
Hi @KellyPenelope, I can help with that! I am sending you a private
message with more info. Regards, Kevin
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1 Reply
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Re: Delete Account
Hi @Anonymous, I will send you a private message to provide further
assistance. Best, Penelope
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Damaged Items from Rouge Sale
Two of the eyeshadow palettes I ordered during the Rouge sale came
broken: a Pat McGrath one had packaging that fell apart, and a Tarte
palette had a few shadows that shattered everywhere. I was out o...
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Re: Damaged Items from Rouge Sale
Hi @msbluesunflower, I'm so sorry to hear this. I will send you a
private message to provide further assistance. Stay Gorgeous, Penelope
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Please help! My account is locked for security reasons
My account had 5278 points however I received an email which said I only
had 250. I try to log in my account, it says my account has been locked
due to security reasons. I called customer service and ...
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Re: Please help! My account is locked for security reasons
Hello @Irisjiji, I am sending you a private message to further assist.
Regards, Kevin
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Cash refund for in store debit card purchase
I recently bought a few products that I want to return cuz of
oxidization. I bought in store w my debit card but I don’t want to wait
for the money to be refunded to my bank account. If I go back to t...
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Re: Cash refund for in store debit card purchase
Hi @Anonymous, Refunds are processed through the original form of
payment. You can learn more about returns here. Returns are ultimately
up to the store's discretion. Please contact the store directly for
further assistance. Stay Gorgeous, Penelope
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RE: Cash refund for in store debit card purchase
I don’t think so. I believe they’ve to put it back on your debit card.
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3 samples down to 2 samples and NO SAMPLE
You guys had already made the 3 samples down to 2 samples, but in my
recent order (i'm in canada) there was NONE. if I check my "order
history" online I can still see the 2 that I picked, but the actu...
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Re: 3 samples down to 2 samples and NO SAMPLE
Hi @Hoony, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous, Penelope
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