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200,619 Posts
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Wrong Email for Beauty Insider Account
Hi! I signed up for beauty insider account a while ago however, when I
tried logging into my account online it says I have no account but I
have used my insider card many times. However, I think when ...
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Re: Wrong Email for Beauty Insider Account
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: Wrong Email for Beauty Insider Account
Hi, I have the same issue. I use my physical card only at the store, but
I do not login online because the email they have under it is wrong.
What can I do?
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Re: Wrong Email for Beauty Insider Account
Hi @Anonymous, I'll send you a private message to assist you! -Mali
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Birthday gift
can we still get our birthday gifts after our birthday month? mine was
the end of September but I haven't had a chance to buy anything until
now. I still have my birthday gift in my cart but I'm getting an error
message about it. 😞
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Re: Birthday gift
Hi @moonlibraa, You are welcome to pick this up in store with no
purchase necessary! If you would like to apply it to an online order
then you will need to call in before you place your order since it...
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Is anyone else having problems with Sephora not sending their "gift with $x purchase" when ordering online?
Hey all, I made an order recently that was over $35...I used the
readytojet promo code, and they didn't send the bag at all... I really
wanted to try several of the items in there and when I called cu...
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Re: Is anyone else having problems with Sephora not sending their "gift with $x purchase" when ordering online?
In case anyone reads this later: the emails I received about this issue
were prompt and resolved my concern right away - maybe the phone rep
wasn't on the best day, but the web support folks were love...
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Re: Is anyone else having problems with Sephora not sending their "gift with $x purchase" when or...
Hi @rundvm, Thank you for sharing your feedback! -Mali
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Re: Is anyone else having problems with Sephora not sending their "gift with $x purchase" when or...
Hello @rundvm, We're sorry to hear this! I'm going to send you a PM
shortly for assistance! 😃 Best, Steph
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RE: Is anyone else having problems with Sephora not sending their \"gift with $x purchase\" when ordering online?
I received an order today and my samples were not in the box.
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Re: RE: Is anyone else having problems with Sephora not sending their \"gift with $x purchase\" w...
Hello @Anonymous, If you have not been assisted, please feel free to
send me a PM with your order number. Thanks! Best, Steph
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Federal Express Sucks!
Please do not EVER send a package to me via Federal Express again. In
the past, all of my packages have been delivered by UPS. The UPS
representative comes right to my apartment door and leaves the pa...
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Re: Federal Express Sucks!
Hi @Flamingo204, Sorry to hear about this! I will send you a private
message to assist you. -Mali
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Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
I am so disappointed that I did not receive all of the four items
promised in my Laura Mercier 500 PT. beauty box. Only 2 of 4. At the
same time, I also ordered an IT cosmetics sample set and that was...
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Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Hi @Mattiece, Sorry to hear this! I'll take a look now, and I'll send
you a private message to help shortly. Best regards, Laurie
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RE: Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Thank you, I look forward to hearing from you!
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Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
@Mattiece I would call customer service to have them help you. It's
faster than email.
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RE: Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Thank you! Great advice! I emailed twice, but calling is my best next
step.
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return
can you return a product that had a bag on it. i can not find the bag
?AMIKA - Polished Perfection Mini Straightening Brush
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Re: return
Hi @queenziee, I moved your post to Customer Support. 😉 You are welcome
to return or exchange any gently used items from an in store or
Sephora.com purchase with your receipt or order invoice, and in the
correct time frame. Thanks! -Mali
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Re: return
@queenziee They won’t restock it anyway so you can try. I’d call the
store probably and see if they will take it without the bag
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Transferring Points
Hi! I tried to do this via pm but it wouldn’t let me :S I have a friend
who would like to transfer some of her points to me as a gift. Is there
a way this can be done if both our emails/account numbers are provided?
Thanks in advance.
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Re: Transferring Points
Hello @Jessicaclara, I apologize, as points are nontransferable. Thank
you for understanding! Best, Steph
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Re: New VIB status
Hello @becca2345, Congratulations on reaching VIB! You should receive an
email regarding the Holiday Bonus promotion soon. At the meantime,
please feel free to view our Holiday Bonus promotion thread here
>https://seph.me/2EoIEuf. Best, Steph
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Broken palette
I just received an online order where my Pat McGrath MTHRSHP sublime
bronze palette arrived broken. 😞 I was really excited to use it this
week. Do I need to return it and then order a new one? And how long will
that take?
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Re: Broken palette
Hello @BakerRichmond12, We're very sorry to hear this! I'm going to send
you a PM shorty for assistance! Best, Steph
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return
can i return a product without that bag that came with it was #AMIKA -
Polished Perfection Mini Straightening Brush
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Re: return
Hello @queenziee, The bag must be included with the Straightening Brush
for a return. I hope this clarifies! Best, Steph
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Order used Rouge points reward got cancelled?
I used the $100 rouge reward on an order, and got cancelled for
unsuccessful authorization. Now I can't use the promo code anymore?!
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Re: Order used Rouge points reward got cancelled?
Hi @MaggieYC, I'll take a look, and I'll send you a private message to
help shortly. 🙂 Best regards, Laurie
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ReadytoJet Missing Mask
I just opened my latest order and My “daring destination Beauty Sample”
bag was missing the Glow Recipe watermelon mask? I really wanted to try
it 😫 .... and there is no alternate sample in the bag. ...
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Re: ReadytoJet Missing Mask
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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How do I change my birthday?
Hello, the year of my birthday on my account is right but I would like
to change the month and date to my real birthday.
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Re: How do I change my birthday?
Hi @Anonymous, I have successfully updated your birthday on your Beauty
Insider account. Please send me a private message if you need further
assistance. Stay Gorgeous, Penelope
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How can I add point after I purchase?
I bought some product in Sephora at mall, not in this official website.
Can I add it into my point?
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Re: How can I add point after I purchase?
Hi @Anonymous, I can help you with that! I am sending you a private
message to help. Regards, Kevin
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Re: How can I add point after I purchase?
Hi, Can you help me to add point again, I bought something from Sephora
in weekend. Thanks
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Sephora favorite sk-ll expired
Hi..I just bought 2 set of Sephora favorite skin care from sale few days
ago..and I just cheaked the sk-ll sample and it seems expired ..can
anyone tell me it’s it expired or no ?
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