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Hi @ReneeEloise, I'm sorry we're not able to ship Sephora.com orders to our Sephora stores! However, if your replacement arrives damaged, please send me a private message or you can give us a call at ...

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Thanks,Danee!My Sephora is Fair Oaks, Fairfax, Va....any chance they or any Sephiras in my area will offer Pat McGrath?

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Hi @ReneeEloise, I suggest visiting the product page on our website, and using the "Find in Store" tool to learn if any Sephora stores near you carry the item. 🙂 You may also contact your local Sepho...

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Thank you!

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Return and Rebuy Dyson Airwrap

I purchased a Dyson Airwrap a day before the sale, totally forgot about it and now I want to get it with the discount but it's sold out. Can it be adjusted or could I return it and rebuy it in store? ...

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Hello @YamileCC, I am sending you a private message to help! Regards, Kevin

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Hi! I also purchased the Air Wrap just before the sale and received it yesterday. I am also wondering if I would be able to return it and rebuy it using the VIB coupon? Thanks!

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Hi @bnoggle, I will send you a PM for further assistance. Best, Zakiya

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I too am in a similar situation. I recently purchased the Dyson airwrap right before the 20% off sale. If I am unable to receive the benefit of the sale, is it possible to return the product (and how would I go about doing so)? Thanks!

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Is there a way to transfer points from my old account to my new one?

Hi @kmjam1, I'll take a look in more detail, and I'll send you a private message to help shortly. Best regards, Laurie

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Brave Beauty in the Face of Cancer

How do I find a class near me (Atlanta, GA)? I looked through multiple locations but cannot find one. I have a friend who is fighting breast cancer, she has begun to lose her hair, eyelashes, and eyeb...

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Re: Brave Beauty in the Face of Cancer

Hi TKD19, That's so nice of you to help your friend! I would check with the stores directly to see if they have any information on upcoming class schedules. They might have more insight into events or...

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Re: Brave Beauty in the Face of Cancer

I will. Thank you!!

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Please help!! 20% OFF COUPON NOT WORKING!!

Please help!! I wasn''t rouge so I couldnt use my 20% off until this weekend. My Friday order put me in rouge tier. Now I cannot use my 20% again & I need to place more orders!! I have been trying sin...

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Re: Please help!! 20% OFF COUPON NOT WORKING!!

Hi @SabosGirl, Congratulations on upgrading! Not to worry. You should have been emailed a unique code for you to shop. If you did not receive this please give us a call so we can assist with placing y...

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Thank you very much. I will check ASAP to see if I receiv...

Thank you very much. I will check ASAP to see if I received it, but I sure hope it comes with the same stipulations as the original code - that it can be used more than once AND that I will have 4 day...

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How can I change my birth date?

I used to set my birth date followed the Lunar calendar so far, butI like to change my birth date as we use normally. so can I change my birth date to Nov/11/1989?Thank you

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Re: How can I change my birth date?

Hi @linierin, I can help with that! I am sending you a PM with more details. Regards, Kevin

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Re: How can I change my birth date?

@linierin You can contact a Mod to help you in the customer service group or call customer service to help you change it.

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Rouge flash refund

I reached Rouge on my last order which had flash shipping subscription in it - is this right I can get it refunded? Thanks!

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Re: Rouge flash refund

Hi @Eilidhmac21 - I am sending you a private message to help! Regards, Kevin

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Hi, I am no longer using my old Sephora card but I have a lot of points on it, is there a way that I can transfer those points to my new account?

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Re: Is there a way to transfer points from my old account to my new one?

Hi @Anonymous, I will send you a private message so that I can further assist you with this. Thanks! Best Wishes, Janean

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Hoola bronze mini duo

Does the Hoola bronze due only come in one color? The not that cost $17 for 3 items. It doesn’t give the option to choose a color.

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Re: Hoola bronze mini duo

Hi @Prissy23, This set is not customizable and only comes in the one shade. We are very sorry for the inconvenience caused. I hope this clarifies. Best Wishes, Janean

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Shipping to Germany

Hi Erveryone!I have a question and I would be very happy if you could help me.I want to ship an ordner to Germany. Due to the explanation on the website I only have to change the Country at the checko...

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Hi @Anonymous, The ship international feature is only available on a desktop or laptop. Please access our desktop site and select "Ship International" under your Order Summary on the Basket page and f...

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I have the same problem. I order from the online site all the time and the site still mentions the €10 shipping to Germany but the selection at checkout is gone and I cannot check out anymore. Did you stop shipping to Germany?

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Hi @Anonymous, Please try clearing your cookies and cache, or switch to another Internet browser and let us know if you able to place an order for shipping to Germany. Thank you! Best regards, Laurie

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Hi Mali!Thanks for your quick response.I tried it out, but after clicking on "Ship International" there are only the countries US, Canada, Japan, Korea and Norway to choose of. No button for Germany 😞

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@Anonymous @Anonymous Can you try clearing your cookies/cache or a different browser and let me know if you are still not able to select Germany . Thanks!

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I have the exact same issue! Please fix this Sephora!

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I have the same issue:(

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