Can’t use VIB after purchasing my order and getting upgraded to rouge

[KimiaRose]

So, I just spent $650 dollars during the VIB sale today, and am now upgraded to Rouge. I went in to purchase another order, and it won’t allow me to use the VIB code again since I just got upgraded to Rouge. I don’t think this is fair 😕

[kevinbt]

Hi @KimiaRose! For clients that become ROUGE during the VIB promo, you will receive an email with a unique promo code that will let you use the 20% off online or in-store! If you have not received the email, or the code is not working for you, please call us at 1-877-SEPHORA (1-877-737-4672) and a representative will be able to help.

Regards, 

Kevin

[Anonymous]

You'll probably receive an email with an one-time code to order one more time

[sephoraaddict918]

Hi @KimiaRose! Have you called customer service to see if they can help?