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200,624 Posts
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Re: Damaged item in online order
Hi @Kasumi3, I'm so sorry to hear your foundation arrived damaged and
that your samples were missing! I'm going to send you a PM to help.
Always, Danee
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Re: something wrong with online ordering? order can not go through now
Hi @josie22211, I'm so sorry for the trouble you're having placing your
order on our website! For further assistance, please give us a call at
1-877-737-4672. I'm sorry for the inconvenience! Always, Danee
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Missing Item in January 2019 Play Box
I just received my January 2019 Sephora Play Box today and the info.
sheet says it’s supposed to include a Laneige Water Sleeping Mask, but
it was not in the box!! Of all the items this month, this wa...
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1 Reply
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Re: Missing Item in January 2019 Play Box
Hi @mzgracie53, I'm sorry to hear this item was missing from your
January PLAY! box! I'm going to send you a PM to assist you further.
Always, Danee
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Return without a receipt
I received a gift that I will not be using. The two small items are not
used, or opened. How can I return them for store credit without a
receipt or gift receipt?
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Re: Return without a receipt
Hi @Elizabeth081991, Items returned without a receipt but found within
our system will be processed according to the Sephora refund and
exchange policy. Any products not accompanied by a receipt and n...
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RE: Re: Return without a receipt
I received a ysl lip stick as a gift (of course without receipt) and
wanted to exchange as I have the same color already. Went in-store today
but was turned away because I do not have a receipt. Did t...
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1 Reply
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Re: RE: Re: Return without a receipt
Hi @wingz, Returns without a receipt may not be honored in store. The
store might able to accept the return/exchange if you are able to verify
the purchaser's information and locate the transaction. P...
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Missing Package
I had a package that says it delivered last Monday and I never got it.
I've been checking everywhere and constantly checking my mailbox. Am I
supposed to contact Sephora or the Post Office?#
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Re: Missing Package
Hi @pechiney, I'm sorry to hear you haven't received your package! I'll
send you a PM to assist you further. Always, Danee
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2 Replies
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Re: Missing Package
I have the exact same issue. My package was supposedly delivered on
January 15th but I did not receive it. Who am I supposed to contact for
this?
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1 Reply
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Re: Missing Package
Hi @keziajt, I'm sorry to hear this! I'm going to send you a PM shortly
for assistance! Best, Steph
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Rouge Gift/ insider points
Hi, I got on today to order something and request the 750 beauty insider
points that were supposed to be a “rouge gift” . There was free
shipping, 4 makeovers and I was going to choose the 750 points ...
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1 Reply
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Re: Rouge Gift/ insider points
Hi @ynga, We apologize as the bonus Tier Gifts are temporarily
unavailable for Rouge and VIB who qualified in 2018. I'm going to send
you a PM shortly for further assistance. Best, Steph
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Rouge level - welcome gift/points
Hi, I recently got into the rouge level (Dec 2018) - but did not get the
welcome gift. I thought I saw the 250 points online to add it, but do
not see it anymore. Can someone please let me know what m...
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10 Replies
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Re: Rouge level - welcome gift/points
Hi Everyone! Sorry for the confusion. You should be able to select your
new Tier Celebration Gifts starting on 1/16. For more information,
please visit the FAQ thread: https://community.sephora.com/t5...
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7 Replies
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Re: Rouge level - welcome gift/points
@StephanieBT I don't see any options either. Please advise how I can
collect Rouge gift.
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Re: Rouge level - welcome gift/points
Hi @StephanieBT Can you please let me know how to get this tier
celebration gift? I cannot find any option in my Beauty Insider page for
adding this gift. Thanks!
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Re: Rouge level - welcome gift/points
Hi @VidhyaK, We are in the process of making updates so that clients can
redeem their gifts. Please stay tuned as this will be available soon.
Thanks for your patience. Best, Zakiya
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1 Reply
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Re: Rouge level - welcome gift/points
Thank you @ZakiyaBTDo you know by when this will be available?
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Re: Rouge level - welcome gift/points
same here. I saw 250 points reward for few days but when I was ordering
next purchase this option was gone. So I decided to wait a bit until it
pops up again - it never did. And now all options are go...
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Re: Rouge level - welcome gift/points
@VidhyaK The same thing happened to me. I became Rouge last month, but
the option to select a Rouge welcome gift has disappeared. @HelenBT or
another mod, can you please help us out? Thank you!
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No receipt... AGAIN.
I recently made a purchase at a Sephora store, but for the third
consecutive time, the associate had not issued me a receipt. How am i
supposed to make a return now? I’m not even seeing the previous t...
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1 Reply
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If I bought a Sephora play box on sale after the points card expired can I still get some of the points?
Hoping there is but if not it was still a great deal!
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Re: If I bought a Sephora play box on sale after the points card expired can I still get some of the points?
Hi @ali2213, I will send you a PM to assist you shortly. -Helen
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No samples in my online order
These two samples I choose are not in my mail box. I’m the VIB rouge and
I bought a lot in Sephora this year. That is soooo disappointing to see
that happened.
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Re: No samples in my online order
This has happened with both my most recent orders. It's already
disappointing that the samples went from 3 to 2, but now apparently it's
gone to 0.
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1 Reply
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Re: No samples in my online order
Hi @Araxie11, I am sorry to hear that you did not receive your samples.
If you have not been assisted already, please send me a PM and I will
assist you further. Best, Zakiya
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Re: No samples in my online order
Hi @LonaW, I'm very sorry to hear this! I'm going to send you a PM
shortly for assistance! Best, Steph
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cant see points
Hi,I have more than 2000 points on my VIB card, but I can't see them
online. Can you please link my account to my card? Thank you
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1 Reply
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Re: cant see points
Hi @Anonymous, I'm going to look into this further and send you a PM
shortly for assistance! 😃 Best, Steph
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SEPHORA— do you actually care if so why are you still using FEDEX??!!
I just got off the phone the THIRD TIME with Fedex after their attempts
due to « incorrect address ». I am not going to repeat in detail what
hundred of Sephora members have cried out because just a s...
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Re: SEPHORA— do you actually care if so why are you still using FEDEX??!!
Hi @schen328, I am so sorry to hear that you are having trouble with
receiving your order. I will send you a PM for further assistance. Best,
Zakiya
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How to add points to Beauty Insider after purchase?
About a month ago I gave a friend a couple extra Sephora gift cards to
pick up some things for me and the total ended up coming to almost $100.
She forgot to give my email to the cashier, so I was won...
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Re: How to add points to Beauty Insider after purchase?
Hi @ella1881, I can assist you with adding your points. Please provide
me with your registered email address and a clear photo of your full
receipt. Thanks! Best, Zakiya
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