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200,422 Posts
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Leaking product in package
Hi, I recently ordered several hair products online and one of the large
conditioners started leaving and left a bit of a mess. I understand that
Sephora was probably busy with the recent 15% off sale...
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Re: Leaking product in package
@maddy128, I am sorry to see the condition that your conditioner is in!
I am going to send you a message shortly.
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Re: Broken
Hi @tayfaletti, I am sorry to see this! I will send you a PM for further
assistance. Best, Zakiya
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Wrong product (aquis hair turban)
I ordered an Aquis hair turban waffle luxe(the thick version) online but
got the prime rapid dry one(the thin version) in parcel instead. Can
customer service help me with this wrong product issue please?
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Expired Product
I called customer service about being delivered a partially expired
product. I bought a Murad Clear with Confidence kit, where one of the
products expired 06/19. They just sent me a new one with the e...
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Altered expiration date with a sticker?!
Hi, I purchased Dior Forever foundation in local sephora store. It says
exp 08/20 on a sticker. However, sticker is used to cover the original
exp date on the bottle which is 08/19! I hope it is not b...
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Re: Altered expiration date with a sticker?!
Hi @FLfan, I am sorry to hear this! I suggest contacting your local
store about the product that you purchased and they can look into this
further for you. Best, Zakiya
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Address change after placing order
I have placed an order today at 16:41. And I want to change the address
of the order. Am I able to make a change? Thank you.
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Re: Address change after placing order
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Shipping
Hi, I ordered on August 10. I was waiting for the product to bring it
with me for my vacation. I checked the delivery status everyday, but it
always says the item is processed and out for delivery. It...
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Re: Shipping
Hi @Jamie52, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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False Advertising of Bonus with purchase
This is the second time I buy the larger size bottle of perfume because
the Website displays a Bonus gift with purchase but Sephora is not
sending it. This seems to be an issue as I’ve read others complaints on
this as well.
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Re: False Advertising of Bonus with purchase
Hi @vallav, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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SEPHORiA registration not working.. AGAIN
Ok here we go again.. I’ve been attempting to register for the
masterclasses & vanity services ALL DAY today. the FAQ’s on the SEPHORiA
stayed the General Admission wristbands would be able to startin...
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Re: SEPHORiA registration not working.. AGAIN
Hi @kami2hot, I am very sorry about that! I will send you a private
message so that I can further assist you. Thanks! Best Wishes, Janean
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Re: SEPHORiA registration not working.. AGAIN
How about you make that reply public because many of us are having that
same issue! I sure hope I didn't buy session 1 AND session 2 and not
able to sign up for any master classes! And do not tell me ...
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Re: SEPHORiA registration not working.. AGAIN
try emailing sephora@thuzi.com ..hope that helps:)
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Broken product
Hello!The Viseart Theory highlighter/blush/bronzer trio from my order
placed on 23-Aug-2019 came broken. It was delivered in just a bubble
mailer. Could you please help me with this? Thank you!
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Re: Broken product
Hi @Pollu, I am truly sorry to see the condition that your palette is
in. I am going to send you a message shortly.
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**CLOSED** 9/6 - 9/9: #SEPHORiASweepstakes Official Rules
#SEPHORiASweepstakes Official Rules NO PURCHASE OR PAYMENT OF ANY KIND
IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES OR TO RECEIVE A PRIZE.A
PURCHASE WILL NOT AFFECT OR IMPROVE THE CHANCES OF WINNING....
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RE: Where can i see the winner of the 1 million contest?
It’ll be announced in September 13 and it can be up to 1 million,that’s
what the people at Sephora said.
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RE: Where can i see the winner of the 1 million contest?
Anything yet? I just wanna know but I haven’t anything and I was told it
ended on the 29th
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Re: Where can i see the winner of the 1 million contest?
Hi @Jacqueline17 The winner (first name, last initial, location) will be
announced on Sephora’s Facebook page and in our Beauty Insider
Community. Please stay tuned!
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Birthday reward
So two days ago I was at Sephora in the fashion valley mall and it was
very busy due to the VIB sale. I was checking out and I told the lady at
the register I wanted to get my birthday reward (the dru...
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Re: Birthday reward
Hi @Anonymous, I'm so sorry to hear the Drunk Elephant Birthday Gift was
not placed in your shopping bag! I will send you a private message to
assist you further. Always, Danee
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Re: Million dollar winner?
Hi @ydg0, The winners will be notified via the email address associated
with their Beauty Insider account! Always, Danee
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1500 Points disappeared??
Holy moly! I mysteriously dropped from 2300 points to just over 700
several days ago, and they haven't come back. Has this happened to
anyone else?
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Re: 1500 Points disappeared??
I am missing about 300 points as well. not sure of exactly how many
points I had but sure it was at least 300 more than are currently
showing. I can find nothing to reflect this in my account and have...
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Re: 1500 Points disappeared??
@ClaireRB I will check on this for you and send you a PM with more
information.
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Re: 1500 Points disappeared??
Hi @Anonymous I'll be happy to look into this for you and send you a PM
with more information.
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Re: can't get my rouge celebration reward.
Hi @Mamacitadeaz You don't need to make a purchase to redeem your tier
celebration gift, as long as you have already renewed your status.
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Replacement shipment also wrong
I received a replacement shipment of two items that were previously
missing. But only one of the items was correct. That packing list has
the correct products listed but does not match the items in the box.
This is getting frustrating.
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