Missing samples

[Areumi]

Hello! 

I recently received a package but noticed that both samples are missing. In the past, I've ignored the lack of samples but I'd at least hope they'd switch out the samples if they sold out. Its just disappointing to be told you can get free samples only to get nothing. I'm worried about my other order that hasn't arrived yet, now. 

Customer service chat isn't available so I was wondering who I'd go to about this. 

Thank you! 

[DaneeBT]

@Areumi sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and names of the missing items or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.