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201,187 Posts
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Re: Someone is using my account for points
@alinapena98 I'm sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pr...
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Re: Someone is using my account for points
Hi @dvan3 I'm so sorry to hear about this! I'm sending you a PM.
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Scratched off pin
Hi, I was given a card by my boyfriend but he scratched off the pin by
accident, is there anything you can do about it?
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Re: Scratched off pin
@tyreaves Regretfully, gift cards cannot be replaced if lost, stolen, or
damaged. And in order to redeem it online, the pin number is needed. You
may still be able to redeem the gift card in store! Pl...
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Returns
Hi,are there any ways to return products I ordered another way that’s
not FedEx? I don’t live near one and having them pick up it up at my
house is not an option. thank you,jenny sanchez
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Re: Returns
@beeutified You have a few different options for your return: - If you
select the "Ship It Back" option (box and label required), I see there
are a few different USPS locations you can drop it off to ...
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Bought used product
Hi, I bought this at Sephora Canada in-store yesterday. I went home and
opened just to found out that it's almost 80% used. I wonder if there's
any way I can get a refund or exchange...
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Re: Bought used product
@Miyu63 I'm sorry to hear about this! As your purchase was made in
store, please contact the Sephora store directly for information
regarding a return or exchange. Thank you and I'm sorry for the trouble!
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Help deleting community profile without deleting BI account
Does anyone know how to do this so I can create a new username?
@LaurieBT I saw you respond to some other users on similar posts if you
can help me. Thanks!
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Re: Help deleting community profile without deleting BI account
@ellabellasmama It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your reg...
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Birthday gift from Sephora
Spoiler (Highlight to read)BirthdayBirthdayHi, my birthday is coming up
and when I went to select the summer Fridays gift it said “coming soon,”
do you know when it will come in for me to select?
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Re: Birthday gift from Sephora
Im also having this issue with summer Fridays and charlotte tilbury. I’m
allergic to the ingredients in the other gifts and really wanted to get
the Charlotte tilbury as it’s the only safe option avai...
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Re: Birthday gift from Sephora
@Hannahsbarbosa I'm sorry we don't have these details available!
However, I recommend checking back on our site before your birthday
month ends. Thank you!
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Birthday gift not available
I was looking on my account and it said I could pick my bday gift. I
went to pick the summer Fridays one and it was out of stock and I’m a
VIB it is never in stock and I want that one very badly. Do you know
when it will be back in stock?
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Re: Birthday gift not available
@summervibes11 I regret that we don't have a restock date available for
that gift. I would recommend choosing one of the available gifts.
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Question about the birthday gift
This year is the first year I'm able to get the free birthday gift from
Sephora and I just had questions. It says I'm an insider so a member and
I don't shop in Sephora on a regular. I was wondering I...
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Re: Question about the birthday gift
@BellaLove004 Your birthday gift can be picked up in store without
purchase or added to a $25 merchandise order online during your birth
month.
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Re: Question about the birthday gift
@BellaLove004 It can be redeemed at any time during your birth month.
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Beauty insider points
Today i buy a gift gird worth 100$ and my points did not add in my
account what should i do didn’t recieved my rewards kindly help me
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Re: Beauty insider points
@labika92 I'm sorry for the confusion! Points are only added for
merchandise purchases.
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Sephora is a SCAM
Do not purchase sephora gift cards!! I was gifted one for mothers day
and never used it. It had $80 on it. Today I went through the
embarrassment of trying to use it and there were zero dollars!! I ca...
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Re: Black Friday
I think you mean what is in the Black Friday sale. Black Friday is
always the day after Thanksgiving.
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Didn’t receive my rewards with my recent order
Hey, has this happened to anyone else?! I didn’t receive my rewards that
I used with my points on my recent order. Even after the fact it said it
was available. Can someone please help! Thanks.
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Re: Didn’t receive my rewards with my recent order
@Masayaj I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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Product arrived broken
Spoiler (Highlight to read)Spoiler (Highlight to read)Broken item Broken
item the perfume arrived broken:(can something be done about it?
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Re: Product arrived broken
@moonlighttt I received your PM but I'm not able to reply as your
private messages are turned off. You can adjust your preferences in your
settings on a browser. Thanks!
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Re: Product arrived broken
@moonlighttt You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Re: Product arrived broken
@moonlighttt Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private mess...
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1 Reply
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Missing Samples
I didn’t receive my samples in my most recent online order that I was
looking forward to trying. I would have purchased in store if I had
known no samples would be included.
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1 Reply
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Re: Missing Samples
@yanademi I'm sorry to hear that. It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private mes...
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Redeem Scent Certificate online
Hi! I’m trying to redeem the certificate online but it’s telling me the
code doesn’t exist. I don’t know what to do. I tried taking the dash out
and everything but it still doesn’t let me through.
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Re: Redeem Scent Certificate online
@CatalinaMira oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with a c...
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Veho is a nightmare!
Sephora, PLEASE switch to another delivery service. I've had a nightmare
experience with Veho! There’s so many delivery issues and they keep
saying "unsuccessful delivery" over and over again on robot...
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