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Post in Customer Support
janechen0522
NEWCOMER I Rouge
‎11-15-2024 06:08 PM
‎11-15-2024 06:08 PM

Gift card balance gone

I was trying to place an order November 8th but the order didn’t go through due to error. However, the gift cards balance were taken and never went back. Please double check and help. 

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DaneeBT
MOD Rouge
‎11-16-2024 06:16 AM
‎11-16-2024 06:16 AM

Re: Gift card balance gone

@janechen0522 oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

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  • 1 reply
  • ‎11-15-2024 06:08 PM
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