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200,619 Posts
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Several missing items from order
Super frustrated and disappointed as several items missing from my large
first order, with one showing out of stock and was of limited edition.
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Re: Several missing items from order
@Mssled74 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number and which items are missing or you can contact u...
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Re: Several missing items from order
I am not able to share the code with my friend as well can I get some
help?
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1 Reply
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Re: Several missing items from order
@daballes The Rouge link was only able to be shared through 11/4. I'm
sorry for the confusion.
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Tax exemption
Hi, is it possible to do tax exemption on online orders. And can I get
refunds on previous purchases I’ve paid taxes on?
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Re: Tax exemption
@joceypoo You can submit your request here>
https://www.sephora.com/profile/MyAccount/TaxClaim?icid2=tax_refund_link_external
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Worst customer service experience
Spoiler (Highlight to read)😬I am writing to express my disappointment
with a recent customer service experience involving a representative
named Rosemary. Today, I was in a chat with Rosemary when sh...
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Re: Worst customer service experience
@car19999 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us privately on Facebook,
Twitter or Instagram.
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Tax calculation?
I've noticed with a couple of recent orders with multiple small items
that the total tax is higher than an order of a single item of the same
value. I'm wondering how the Sephora website calculates sa...
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Re: Tax calculation?
Hi CereusOutlaw, I'll be sending you a PM to obtain a bit more
information from you! Always, Danee
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1 Reply
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Used reward points but canceled the order, will I get them back?
I recently made an order of just two items and I also decided to use 100
reward points to get a free small size of a product I've been wanting to
try. I just canceled the order since I will be going t...
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1 Reply
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Re: Used reward points but canceled the order, will I get them back?
Hi @NoelleSydney, We're happy to look into this! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app). ...
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unlink phone number from old accounts
I had some old accounts associated with my phone number so when i go
into the store and put in my number it pulls up all the accounts — was
wondering if there was a way to unlink the phone numbers fro...
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3 Replies
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1 Reply
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Re: unlink phone number from old accounts
Hi @CarrieElla, We're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Gift Card Pin scratched off
I received a gift card and the 1st 4 digits of the pin are scratched
off. Can you please help?
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Re: Gift Card Pin scratched off
Hi @amandatx, My apologies! Gift card pin numbers are 8 digits long. The
gift card number is 16 digits long. Are you referring to the gift card
number? Thank you! Best, Laurie
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1 Reply
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Re: Gift Card Pin scratched off
Hi @Dprodigy, I'm sorry to hear there might be an issue with your gift
card pin. The pin is required to redeem the gift card online, but you
may still be able to redeem it in store. I recommend inquir...
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Want to share my rouge code with a friend
I am a rouge and would like to share the code with a friend.
Unfortunately I don’t see it on the app or in my profile.
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1 Reply
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Re: Want to share my rouge code with a friend
Hi @angelwand, Thank you for your inquiry! The Bring A Friend discount
was only valid during the Rouge early access period, which was from 11/1
- 11/4, and the promotion is no longer valid. Best, Laurie
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Sephora Gift Card Faded number and pin
My sephora gift card has a faded 16 digit number and pin so I can't add
it to my online order. Could someone help me with this?
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1 Reply
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Re: Sephora Gift Card Faded number and pin
Hi @FizaK24, I'm sorry to hear this. Generally, we're unable to replace
gift cards if they're damaged. However, I'm happy to see if we can help.
If the gift card was purchased from Sephora directly, p...
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Birthday Gift
Never Received my birthday gift from Sephora! Had to take 2 trips to the
store and they were always sold out. They asked me to order it online,
but I would have to place an order for another item to b...
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Re: Birthday Gift
Can’t agree more. I actually went to four stores in Vancouver and all
birthday gift are sold out, I need to make a purchase just to redeem the
bday gift which I’m planning to return it (as I already made all the
purchase I needed for the sale)
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Re: Birthday Gift
Hi @KhushaliM, I'm sorry to hear this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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1 Reply
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Discount
Hello, How do I send my rouge discount to a friend? It said to go to my
Beauty Insider summery but there is nothing there.
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1 Reply
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Re: Discount
Hi @tita87, Thanks for reaching out! I'm sorry, the Bring A Friend
discount was only valid during the Rouge early access period, which was
from 11/1 - 11/4. This promotion is no longer valid. Best, Laurie
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Two emails linked to phone number
A few days ago while I was checking out at Sephora, the cashier told me
I had 2 emails linked to my phone number. I was able to figure out one
of the emails but I'm unsure what the other email is. App...
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6 Replies
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1 Reply
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Re: Two emails linked to phone number
Hi @klaylah, We're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: Two emails linked to phone number
@keelybt Hello! I'm having the same issue. Could you help me?
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Re: Two emails linked to phone number
@laurenb183 It looks like your private messages are currently turned
off. Please send me a private message with your phone number or you can
contact us by phone at 1-877-737-4672 or through our live c...
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$0 balance on unused gift card
It doesn’t look like I’m alone in this issue. I just went to use an eGC
and it shows a $0 balance. I haven’t used the GC myself. Sephora chat
referred me to the e-gift card company who simply referred...
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