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201,101 Posts
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10% off
Has anyone else had problems with the 10% sign up I realized I signed up
a while ago and still never received it
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1 Reply
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Re: 10% off
@Phionaa sorry to hear about this! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
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My order was cancelled
I placed an order earlier today and I went to check on my order status
just to find out it has been cancelled without me even being notified.
I’m not sure what’s going on with my order. I didn’t cance...
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Re: My order was cancelled
@Varenna I'm sorry to hear about your order! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a ...
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Where is my order
I’m looking for status of my order. It says it was returned to sender
due to damaged package on Nov 11th. But the shipping status did not
update since then. Sephora app says it’s supposed to be delive...
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Re: Where is my order
@spmin I'm sorry to hear that! I have removed your order number from
your post as we do not recommend posting that publicly. It looks like
your private messages are currently turned off. Please send m...
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Re: Where is my order
Hi! I’m all set. I talked to the online CS agent. Thanks! oh yeah I
didn’t know about not allowed to post the order number - oops! thanks
for the heads-up!
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order not received in full
hello i got my last order with hand masks and foot masksi got all 10
hand masks but i got zero foot maskcan you please let me know if it
coming on another shipment or if it was completely missed? thanksJulie
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Re: order not received in full
Hi @Jules05132424, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Re: Cancel order
@Ximeeorozco We have a very short timeframe in which we are able to
cancel orders. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a b...
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2 Replies
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1 Reply
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Re: Cancel order
@Ximeeorozco, it looks like your private messages are turned off, and
you can adjust your preferences in your Community settings (on the
browser only, not the app). Please look for the settings/gear i...
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Gift card
I’m so bummed I purchased my daughter for her birthday a gift card from
Sephora when she went to use it their was $0 remaining. I called
customer service and nothing could be done. It was used for an online
order. This sucks!
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1 Reply
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Re: Gift card
Hi @VirginiaAl, I'm sorry about this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Username help; also account number help
Hi. I'm trying to log in to the Sephora web site for managing my card,
but my username isn't working and I am not able to reset it in the
system. Can you help? Thanks!
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1 Reply
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Re: Username help; also account number help
@Upstartcrow1564 If you're referring to your Comenity Capital Bank
account, I recommend contacting Comenity Capital Bank directly for
further assistance: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (...
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Did not receive samples
Just received the final part of my order but did not receive any of the
samples I requested. This is becoming an annoying trend!
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Re: Did not receive samples
I didn’t get my samples AGAIN. This happened multiple times with Fleet
Optics. So frustrating.
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Cancel same day delivery subscription
Help!! I cancelled my subscription but was still charged for it. I need
a refund since I will not need an annual subscription of this.
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1 Reply
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Re: Cancel same day delivery subscription
@rxxbx It looks like your private messages are currently turned off. You
can adjust your preferences in your settings on a browser, not the app.
Please send me a private message with your registered e...
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Got charged but no order
I got charged even thought it said transaction didn’t go through. Also
got no email about it so I’m not sure what to do
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Re: Got charged but no order
@alia106 I can confirm your order was not successfully placed on your
account. The amount you may be seeing on your bank statement is a
temporary pending authorization, not a charge, and it will autom...
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Delivered to wrong house. Missing free samples AGAIN.
I received an email from Sephora that my package has been delivered. I
checked outside my door to see but couldn’t find my package. I asked my
dad to check in our mailbox to see but no luck. When my d...
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1 Reply
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Re: Delivered to wrong house. Missing free samples AGAIN.
Hi @JachelleM, I'm sorry for this experience! Thank you for reaching out
to us. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on t...
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My order is still "in Progress" since 11.11.24
Hi I placed an order online on Nov 11, 2024 and is is still In Progress,
7 days later. See attached screenshot. Order# . How can this be
expedited? Can I change this to same-day delivery? I need the hair tool
#ASAP #order delay
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1 Reply
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Re: My order is still "in Progress" since 11.11.24
Hi @EviGi, I'm sorry for the wait! Orders may take longer than usual to
process and ship due to high volume from our Holiday Savings Event. We
recommend referencing the estimated delivery date in your...
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Free sample glitch
Is anyone having issues adding free samples to their order? It freezes
every time I try to add them. I’ve tried deleting and reinstalling the
app and other things as well. #help!
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Re: Free sample glitch
Hi @Caitlinalison, I'm so sorry to hear this! I'm glad to see that you
were able to place your order with the samples and I apologize for any
inconvenience caused. Best, Laurie
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Order status
Hi, my order was supposed to be delivered on Tuesday November 12th.
However, I still haven't received it and there has been no updates.
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1 Reply
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Re: Order status
Hi @Coltsmom27, I received your private message but I'm unable to
respond as your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, not the
app). Thank you!
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Re: Order status
Hi @myriampaquette, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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1 Reply
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Scratched Off Gift Card Number
Hi there, I accidentally scratched off a few of the last digits of the
gift card number. Is there a way to retrieve these numbers?? Thank you!
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Re: Scratched Off Gift Card Number
I also accidentally scratched off the first couple numbers of the card
#, any solutions?
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Re: Scratched Off Gift Card Number
@annab311e You should still be able to use the card in any of our
freestanding stores.
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