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198,757 Posts
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Re: Sephora Credit Card NOT WORKING
Hi @Gigiglamz I'm so sorry to hear about this! If you're having trouble
placing an order using your Sephora credit card, please try contacting
Comenity Capital Bank directly as they should be able to ...
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Re: Sephora Credit Card NOT WORKING
I have been having issues using my Sephora Credit Card. I have placed 2
orders and have been trying to place a 3rd order yesterday into today
but it keeps saying error indicating an issue with the car...
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Re: Sephora Credit Card NOT WORKING
Hi @lizzzardo, I'm sorry about this! It looks like your private messages
are turned off. If you'd like to send me a private message with more
details, I'll be happy to look into this further. Alternat...
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Re: Sephora Credit Card NOT WORKING
Where you able to resolve the issue? I'm having the same issue of my new
c.c. not working on the site.
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Re: Sephora Credit Card NOT WORKING
Hi @lomaccc, I'm sorry to hear this! I'll send you a message shortly.
Warm regards, Laurie
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Re: Sephora Credit Card NOT WORKING
I too am unable to use my card! Sane things and I’ve redone it countless
times.
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Re: Sephora Credit Card NOT WORKING
Hi @saradc, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Lost point
Hi I just realized that I lost all my point and I had 1000+ points. I
have been saving those point for future use and didn’t know it will
expired also I never received any notification about my point. Thank you
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Re: Lost point
This happened to me also, if I had known they would expire I would have
used them. I had over 1000 and now I have 300
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Re: Lost point
@Chella9 I'm not able to reply to your PM as it appears that your
private messages are turned off. I see that you currently have 1159
points. Can you please try signing out and back in?
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Re: Lost point
@Chella9 Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. I see that
your private messages are turned off. Please send me a priv...
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Re: Lost point
@keelybt I finally figured out how to turn on private messaging. I sent
my email details to you in a PM. Thank you!
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Re: Lost point
@hapica oh no! It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you may contact us via Facebook private message, Twitter DM, or
Instagram DM for assistance.
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Re: Lost point
@hapica Please send me a private message with the requested information,
after updating your settings so I can respond to your private message.
Thank you!
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order says delivered, but did not receive it
I had an order that was supposedly delivered today for $300+ worth of
items, but I didn't receive it, customer support is refusing to do any
refunds or reorders. Don't understand why a signature isnt ...
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Re: order says delivered, but did not receive it
Hi @jason23, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Beauty Insider
@KayMay24, I received your message but I'm unable to respond as your
private messages are turned off. You can adjust your messaging
preferences in your Community settings on the web browser by clicking
the gear/settings icon.
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Re: Beauty Insider
Hi @KayMay24, We're happy to assist. It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Same day delivery
I purchased 2 sets same day delivery but only one set is being sent
today. Why is that?
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Re: Same day delivery
Hi @zeefoe, We're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: Online payment
@Dymondz So sorry for the confusion regarding the multiple transactions
you are seeing in your account. Keep in mind that when the Place Order
button is clicked, a hold is processed for the amount of ...
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Flat iron
Hi, I have just ordered a flat iron, just a little bit ago. My mail just
came and the same flat iron was in the mail for me from my sister who
lives in Georgia. Because I no longer need this item, can...
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Re: Flat iron
@Chriscox If the order was placed on your account, you may return the
item via mail or at your local Sephora store! You can learn more about
our return/exchange policy here: https://sephora.com/return...
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Sephora Collection Concealer
Hey, just wonder did the Bright Future Gel Serum Under Eye Concealer
from the Sephora Collection discontinue?? I’ve been using the shade
Pecan Pie for years as it is the perfect shade for me! I just b...
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Re: Sephora Collection Concealer
hello did u ever find a concealer almost like the pican pie is the same
shade i use to use i did get a few when i find out they were
discontinued
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Re: Sephora Collection Concealer
@elsla I'm so sorry we don't have these details! However, we suggest
checking bak on our site or with your local Sephora store to see if they
have it available. Thanks!
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Gift Card
Purchased a gift card. When I scratched off the back to use, the last
4-5 digits are scratched off. I took it to a sales associate at Sephora
and she advised me to contact Sephora help. Please advise.
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Re: Gift Card
Hi @amandav74, I'm sorry to hear this! I'm happy to see if we can
assist. It looks like your private messages are turned off, and you can
adjust your preferences in your Community settings (on the bro...
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Sale Prices
I have been trying for days to complete my cart. The sale prices are not
reflected in my cart at all. what do I do?
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Re: Sale Prices
Hi @NiquiRN, You should be able to view sale items here:
https://www.sephora.com/sale The correct price should be shown directly
on the product page and at checkout. You may need to clear the cookies
...
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GIFT CARD FRAUD
I am extremely angry and confused right now as I had a 50 dollar gift
card that I just received. It was brand new I just scratched it off and
went in to make a purchase today. When I went to go pay th...
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Re: GIFT CARD FRAUD
Hi! I Wanted to also share my experience! I received a gift card for my
birthday on September 8th. Went to go use it on September 12th at a
local Sephora, my card was declined. I was instructed to cal...
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Re: GIFT CARD FRAUD
Diana, The same exact scenario happened to me in March. The only
difference is that my gc was wiped out the same second an associate
swiped the card inside the store. The customer service told me it w...
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Re: GIFT CARD FRAUD
Hi @DianaJadz, I'm so sorry about this! I'll send you a message shortly.
Best, Laurie
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Re: GIFT CARD FRAUD
Everyone keeps receiving this response when we post about the gift card
issue and NOTHING gets resolved. The same issue happened to me and this
Sephora representative responded to my post with this sa...
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