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201,187 Posts
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Re: birthday gift
Hi @chantal2001, We're happy to help! Please contact our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where a Beauty Advisor can assist with adding the...
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Same day unlimited subscription refund
Hello I recently was charged $53.59 for this membership that I never
realized I signed up for long term I thought I was a one time thing. I
cannot afford this payment that was randomly taken out today...
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Re: Same day unlimited subscription refund
Hello, I’m having the same problem as well. May you please help shed
some light on how to get a refund? Huge thank you!!
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Re: Same day unlimited subscription refund
Hi @AmandaVX, You may send me a private message with your registered
email address, and I'll be happy to look into this. Alternatively,
please contact our live chat at https://www.sephora.com/beauty/c...
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Re: Same day unlimited subscription refund
I am also having the same problem, but I had canceled the subscription
and it still charged me.
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Re: Same day unlimited subscription refund
@myeishaaaa Sorry to hear that! I'm sending you a PM.
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Sephora’s Failure to Address Order Issues and Poor Shipping Choices
I am incredibly frustrated with Sephora’s handling of my recent order
and the poor level of customer support I received.Here’s what happened:
Shortly after placing my order, I realized the shipping ad...
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Re: Sephora’s Failure to Address Order Issues and Poor Shipping Choices
@aranyadw I'm sorry to hear that! I regret that we don't have a way to
make any modifications to your order once it has been placed and I
apologize for the inconvenience. It looks like your private me...
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Received an empty box
This is crazy and the first time this has ever happened to me. I've
shopped online and in Sephora before, and I've only experienced once
where my neighbors stole my package, but they were helpful and ...
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Re: Received an empty box
Hi there! Did you ever get your issue resolved? This just happened to me
today- received an empty box with no damage all it has was brown paper
and a clear sleeve. No products samples or even a packin...
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Re: Received an empty box
@JillCah I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us privately on Facebook, Twitter or
Instagram.
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Re: Received an empty box
Hi @emlitang, I'm sorry for the trouble and I'll send you a message
shortly. Best regards, Laurie
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Missing Item un order
Just received my order and I'm missing my gloss Bomb Stix High-Shine
Gloss Stick in High'Biscus. How can I recieve it?
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Re: Missing Item un order
@loniballs Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our ...
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Sample cologne gift set
My boyfriend bought the cologne sample kit and he redeemed it but they
gave him the wrong cologne. He wanted the Versace Parfum but received
the Eau de Parfum. Is there any way to exchange it because ...
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Re: Sample cologne gift set
Hi @venti14, Thank you for reaching out to us! If this redemption was
made in store, we invite this client to share this feedback with the
store team directly so they can look into it further. Best regards.
Laurie
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How can I add a recent purchase to my account?
Hi I recently went and made a purchase and they did not add my account
so I didn't get the points can I do that online?
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Re: How can I add a recent purchase to my account?
@AriIzag12 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and a picture of your receipt or yo...
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Live Chat
Live chat is unavailable since 9 am and their number doesn’t work. i
have problems with my order. Can anyone help?
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Re: Live Chat
@abbymxnd, I received your private message but I'm unable to respond as
your private messages are turned off. You can adjust your preferences in
your Community settings (you may need to use the browse...
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Re: Live Chat
Hi @abbymxnd, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings. If you would like to send me a private message...
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problem with gift cards' pin numbers not legible
I ordered a $40 and $50 gift card. When I received them, there was no
way to tell which was which. I decided to check the balance on line, so
I scratched off the material over the card numbers. Now th...
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Re: problem with gift cards' pin numbers not legible
@Marlouise Oh no! It looks like your private messages are currently
turned off. Please send me a private message with the gift card numbers
or you can contact us by phone at 1-877-737-4672 or through ...
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Missing sample
Wondering if anyone consistently having issues with missing samples?VIB
memberI order online and nothing arrives.i am thinking to return and
reorder?ideas or comments welcomethanks
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Re: Missing sample
I’m disappointed that I haven’t received any samples with my last three
orders. One of the things I’ve always loved about Sephora was the
opportunity to try new products. It’s how I’ve discovered some...
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Re: Missing sample
@AnaLis25 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order numbers or you can contact us by phone at 1-877-737-467...
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Re: Missing sample
@glamorista I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-46...
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Re: Rewards
Hi @snlondon, We recommend checking back each Tuesday or Thursday around
9 a.m. PST as new rewards will be released. Best regards, Laurie
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Re: Rewards
I can’t believe it… I checked early this morning and the remaining two
Westman Atelier rewards kits were “coming soon”. Checked again at
11:05am and both said SOLD OUT. That was fast! Bummer!
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Promo Product Arrived Empty
I received a promo product (Merit Retrospect) that arrived empty. I
deliberately spend a certain amount of money in order to qualify for
promo products. This is disappointing. I felt it was necessary to
mention.
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Re: Promo Product Arrived Empty
Hi @cassandraz, I'm sorry about this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Shipping Delays
Hello customer support! I know shipping is delayed due to high volume
orders during the sephora sale. I ordered 03Nov and expected shipment by
07Nov. Is there any potential update of when this could s...
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Re: Shipping Delays
@A147 I'm not able to reply to your PM, as they are not enabled on your
side. You can adjust your account settings (the gear icon) on a desktop
or mobile web browser, not the app.
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Re: Shipping Delays
@A147 I'm sorry for the delay! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 or...
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Gift card not working
I received a gift card from my friend and I have tried numerous times
but it says that it is invalid when I try to apply it 😞
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