Same day unlimited subscription refund

[lexissssephora]

Hello I recently was charged $53.59 for this membership that I never realized I signed up for long term I thought I was a one time thing. I cannot afford this payment that was randomly taken out today I’m a student and I just lost my part time job. I need help with getting a refund asap!!thank you…. Please help 

[Ireneoyao]

Hi! Did they ever refund you?

[DaneeBT]

@lexissssephora Oh no! I'll send you a PM. 

[AmandaVX]

Hello,

I’m having the same problem as well. May you please help shed some light on how to get a refund? Huge thank you!! 

[LaurieBT]

Hi @AmandaVX,

You may send me a private message with your registered email address, and I'll be happy to look into this. Alternatively, please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this. If the chat page is unavailable, please keep the page open for a few minutes until the next agent becomes available. 

Best,

Laurie 

[myeishaaaa]

I am also having the same problem, but I had canceled the subscription and it still charged me.

[DaneeBT]

@myeishaaaa Sorry to hear that! I'm sending you a PM.