Promo Product Arrived Empty

[cassandraz]

I received a promo product (Merit Retrospect) that arrived empty. I deliberately spend a certain amount of money in order to qualify for promo products. This is disappointing. I felt it was necessary to mention. 

[LaurieBT]

Hi @cassandraz,

I'm sorry about this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[cassandraz]

I turned my private messages on and sent you a message. Thanks!