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201,096 Posts
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Missing item
I am a very loyal customer. I have been shopping with Sephora for years
and shipping to the same address. I am missing one item, a perfume that
cost $165. No one is helping me because it’s a forwardin...
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Re: Missing item
Please definitely reach out to customer service. I just got my package
also and I'm missing a Vanessa myrick's item, both of my samples were
substituted with cardboard samples that don't even match my...
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Re: Missing item
@Ummirah I'm sorry to hear about this! Our website lists that if you
choose to use a parcel forwarding company, we will not be liable for any
damage, defect, or loss that occurs. We will not offer rep...
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Re: Missing item
This is truly unfair because the box came completely sealed, nothing was
tampered with and everything else was there except one item!!! It was
$165, the most expensive thing in my order. I have been s...
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Re: Missing item
@Ummirah , All major distribution centers use camera and barcodes that
must be scanned and also a weight system to deter stealing. This doesn’t
even address what distribution employees go thru to get ...
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Re: Missing item
Clearly you’re delusional. The package was completely sealed. How could
this be happening to so many other people, but instead of helping their
loyal customers, they’re refusing to help? It is Sephora...
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Re: Missing item
I genuinely believe this policy allows Sephora to steal from people who
are using freight forwarders because of this UNFAIR policy. Surely this
is ILLEGAL. I have literal photos of the box, that was c...
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2024 Advent Calendar - Missing Item
My daughter opened day 2 this morning and only the cap to the lipstick
was included. How do we get the lipstick?
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Re: 2024 Advent Calendar - Missing Item
@rmachovec Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private messag...
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SOLD OUT PRODUCT
I am really disappointed with Sephora, in the last few weeks I have
spent a lot of my money on purchases, anxiously waiting for them to
arrive in my hands. In less than a week, in two different orders...
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USED PRODUCT!
I have received a used foundation! There were fingerprints on the
outside of the box. I thought it was so strange when I was looking at it
and I opened it up and there’s smears all over the tube! And ...
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Re: USED PRODUCT!
@katybic sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message ...
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Someone is using my account for points
Spoiler (Highlight to read) Someone has been using my account for the
past 2 years in store in the same city I live. They’ve been using my
account to redeem points for the $10 off. I’ve been calling i...
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Re: Someone is using my account for points
The same exact thing is happening to me. They added SEE ID next to my
name, removed the phone number, changed the email and someone is STILL
using my beauty insider account. It’s ridiculous.
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Re: Someone is using my account for points
@alinapena98 I'm sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pr...
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Re: Someone is using my account for points
Hi @dvan3 I'm so sorry to hear about this! I'm sending you a PM.
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Scratched off pin
Hi, I was given a card by my boyfriend but he scratched off the pin by
accident, is there anything you can do about it?
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Re: Scratched off pin
@tyreaves Regretfully, gift cards cannot be replaced if lost, stolen, or
damaged. And in order to redeem it online, the pin number is needed. You
may still be able to redeem the gift card in store! Pl...
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Returns
Hi,are there any ways to return products I ordered another way that’s
not FedEx? I don’t live near one and having them pick up it up at my
house is not an option. thank you,jenny sanchez
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Re: Returns
@beeutified You have a few different options for your return: - If you
select the "Ship It Back" option (box and label required), I see there
are a few different USPS locations you can drop it off to ...
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Bought used product
Hi, I bought this at Sephora Canada in-store yesterday. I went home and
opened just to found out that it's almost 80% used. I wonder if there's
any way I can get a refund or exchange...
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Re: Bought used product
@Miyu63 I'm sorry to hear about this! As your purchase was made in
store, please contact the Sephora store directly for information
regarding a return or exchange. Thank you and I'm sorry for the trouble!
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Help deleting community profile without deleting BI account
Does anyone know how to do this so I can create a new username?
@LaurieBT I saw you respond to some other users on similar posts if you
can help me. Thanks!
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Re: Help deleting community profile without deleting BI account
@ellabellasmama It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a browser, not
the app. Please send me a private message with your reg...
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Birthday gift from Sephora
Spoiler (Highlight to read)BirthdayBirthdayHi, my birthday is coming up
and when I went to select the summer Fridays gift it said “coming soon,”
do you know when it will come in for me to select?
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Re: Birthday gift from Sephora
Im also having this issue with summer Fridays and charlotte tilbury. I’m
allergic to the ingredients in the other gifts and really wanted to get
the Charlotte tilbury as it’s the only safe option avai...
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Re: Birthday gift from Sephora
@Hannahsbarbosa I'm sorry we don't have these details available!
However, I recommend checking back on our site before your birthday
month ends. Thank you!
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Birthday gift not available
I was looking on my account and it said I could pick my bday gift. I
went to pick the summer Fridays one and it was out of stock and I’m a
VIB it is never in stock and I want that one very badly. Do you know
when it will be back in stock?
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Re: Birthday gift not available
@summervibes11 I regret that we don't have a restock date available for
that gift. I would recommend choosing one of the available gifts.
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Question about the birthday gift
This year is the first year I'm able to get the free birthday gift from
Sephora and I just had questions. It says I'm an insider so a member and
I don't shop in Sephora on a regular. I was wondering I...
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Re: Question about the birthday gift
@BellaLove004 Your birthday gift can be picked up in store without
purchase or added to a $25 merchandise order online during your birth
month.
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Re: Question about the birthday gift
@BellaLove004 It can be redeemed at any time during your birth month.
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Beauty insider points
Today i buy a gift gird worth 100$ and my points did not add in my
account what should i do didn’t recieved my rewards kindly help me
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Re: Beauty insider points
@labika92 I'm sorry for the confusion! Points are only added for
merchandise purchases.
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