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201,103 Posts
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Re: Order is not shipped.
@diana8555 oh no! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with your o...
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Review
Esther Nguyen the girl who assisted me today, she was so kind and gave
me the right advice I needed, helped me gain more knowledge about skin
care. I will go back to her At south coast plaza. Thank yo...
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Re: Review
@Miatruong92 I'm so glad to hear about your experience at our Sephora
store and that our Beauty Advisor was kind and provided great advice!
I'll share this with our Retail Division!
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Redeem Points
Is there a way I can redeem the points online after I bought items from
the website online? I didn't know how to do it beforehand and forgot.
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Re: Redeem Points
@RiyahGeez Once an order has been placed, regretfully, we are unable to
modify it. I'm sorry about that!
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Re: rewards
@mollssaballss I can assist! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message ...
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Messing items in order
I ordered a bunch of stuff for does Sephora sell and my items I got were
missing contact customer service and they were so rude to me and did not
try to help me at all. They told me they were not able...
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Re: Messing items in order
@valcupcake I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us privately through Facebo...
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Missing Items in Delivery Order
Hello! I made a recent purchase with an expected delivery date of
November 13, 2024. While my package did arrive earlier than expected,
after opening the package, I realized I was missing all the prod...
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Re: Missing Items in Delivery Order
@MariaAngala I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Advent Calendar 2023
I ordered a Sephora advent calendar for my daughter off of Instagram,
and now I think it might have been a scam. Has anyone received one of
these?
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Re: Advent Calendar 2023
I also ordered an "Sephora" advent calendar off of Facebook. I tracked
it all the way from China supposedly and then it said delivered. I was
home, have a locked mailbox, and security cameras. It was ...
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What on earth happened to Lipstories???
My go-to lip color is a Lipstories color, specifically number 41 take a
spin. Please tell me these have not been discontinued?! Or if they’ve
been renamed or rebranded, please tell me what the new one...
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Re: What on earth happened to Lipstories???
@jeannieb88 I'm sorry we don't have information if or when this product
will be restocked on our site! I recommend checking back on our site or
with your local Sephora store to see if they have it available. Thank
you!
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Feedback Regarding Missing Samples with Recent Purchase
I hope this message finds you well. I recently made a purchase totaling
over $300 through your physical store and was disappointed to find that
no samples were included with my order.As a loyal custom...
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1 Reply
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Re: Feedback Regarding Missing Samples with Recent Purchase
@AnkitaLodha I'm sorry to hear that! Samples should be included as long
as they are selected. It looks like your private messages are currently
turned off. Please send me a private message with your o...
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Foundation for radiant look
I am looking for a foundation for everyday use to wear to office with
nice radiant finish. I purchased Nars Light reflecting foundation. This
is the only foundation which has a good shade match for me...
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Loves List isn’t working
i’ve been trying to share my sephora loves list to others for my
christmas list and whenever i share it and click on the link, i can’t
see all of the products i’ve liked on my list
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Re: Loves List isn’t working
@roweeeee I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us by phone at 1-...
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Re: Loves List isn’t working
I'm having the exact same problem. I also have a link from a friend that
only shows 2 products despite her telling me there's at least 50 on her
wish list. What's the point of a share option if it's not going to
function??
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Gift card balance
My online pick up order was canceled November 8th but refunds are still
not getting back to my original gift cards.
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Re: Gift card balance
@GaryKeylor I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on a browser. Thanks!
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Re: Gift card balance
@GaryKeylor I'll be happy to look into this for you. It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. Please se...
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live chat
Im not able to access the live chat as its been saying customer service
chat is unavalible for a while now.
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Re: live chat
@samirabb sorry about that! It looks like all agents may be assisting
other clients. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a...
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Re: Giftcard
@njstahl I'm sorry to hear that! If you are able to view the first 12
digits of the gift card number, we may be able to locate it in our
system. It looks like your private messages are currently turne...
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Birthday change
Please change my birthday to september or october. I never get my
birthday gift in december.
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Re: Birthday change
@hinaomer93 I'm not able to reply to your PM, as they are not enabled on
your side. I have updated your birthday for you. You can adjust your
account settings (the gear icon) on a desktop or mobile web browser.
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Re: Birthday change
@hinaomer93 I'm sorry to hear that you have had trouble redeeming your
gift. If your birthday is listed incorrectly, please let us know and we
will be happy to correct it. It looks like your private m...
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App not working/not loading
Hi, I have been really frustrated because I would like to shop for
products and wanted to make use of the sales. though I am now just stuck
not being able to. I have tried multiple times uninstalling ...
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Re: App not working/not loading
@Nevaehying22 I'm so sorry to hear about this! It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. Please send me
...
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Broken Rare Beauty Blush (Cheer)
My Sephora order has arrived and I was so excited about it, however, the
Rare Beauty blush came in broken thus being totally unusable 😥It looks
like the support chat is unavailable - I was wondering ...
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