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201,154 Posts
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Order
I pls need to cancel my order that you still didn’t ship when I placed
it I didn’t expect it to take 10 days (!!!) I will be traveling already
the day it is supposed to be delivered. It wont arrive on time thanks
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Re: Order
@martafa I have removed your order number from your post as we do not
recommend posting it publicly. I see that your order has now shipped.
Once it has been scanned in with the carrier, you should see...
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Missing item
I placed an order during the sale. I am a loyal customer. I have placed
orders for years to the same address. For the first time I received a
package missing an item that cost $165. The Maison Margiel...
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Re: Missing item
Hi @Ummirah, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Missing item
this is a photo from the video showing that the perfume was never in the
package, it was never delivered and none of my items were tampered with
yet no one is helping me. All I am asking for is what I paid for!
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"Unable to place your order" Prepaid American Express gift card
Hello,When trying to pay for an order this message keeps popping up
"Unable to place your order. Please verify that your card information
and billing address are correct. If applicable, we have revers...
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Re: "Unable to place your order" Prepaid American Express gift card
I am having the same issue with a never used before Amex gift card and I
checked the balance and it has $50 but I’m not being able to place my
Sephora order for $46 using it. Kindly help me out with t...
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Re: "Unable to place your order" Prepaid American Express gift card
Hi @tanisea, I'm sorry for the trouble! For assistance, please contact
our live chat at https://www.sephora.com/beauty/contact-us or call
1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, pl...
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Re: "Unable to place your order" Prepaid American Express gift card
Has anyone been able to find a solution? I’m struggling to get my order
processed.
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Re: "Unable to place your order" Prepaid American Express gift card
@catherineroquim It looks like the financial institution isn't allowing
the charge to go through. I recommend calling the number on the back of
the card for more information. If you're still having tr...
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Re: "Unable to place your order" Prepaid American Express gift card
I’m also having this issue. Was it resolved for y’all?
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Re: "Unable to place your order" Prepaid American Express gift card
Hi @kamren, I'm sorry for the trouble and I'll send you a message
shortly. Best, Laurie
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Re: "Unable to place your order" Prepaid American Express gift card
having the same issue if anyone is able to assist!
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Re: "Unable to place your order" Prepaid American Express gift card
@OliviaJane2219 I'll take a look then send you a PM!
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Re: "Unable to place your order" Prepaid American Express gift card
I am also having the same issue! Have they assisted you?
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Re: "Unable to place your order" Prepaid American Express gift card
@kristahhhh I'll take a look then send you a PM.
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Re: "Unable to place your order" Prepaid American Express gift card
I have this same exact issue! Has your problem gotten resolved?
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Re: "Unable to place your order" Prepaid American Express gift card
@MissMia16 I'll take a look then send you a PM.
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Re: "Unable to place your order" Prepaid American Express gift card
I’m having the same issue. My prepaid Amex gift card is not working on
my Sephora app.
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Re: "Unable to place your order" Prepaid American Express gift card
Hi @frmp, I’m happy to check on this and I’ll send you a message
shortly. Best regards,Laurie
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Re: "Unable to place your order" Prepaid American Express gift card
This is currently happening to me
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Re: "Unable to place your order" Prepaid American Express gift card
Hi @Jackie199612, I'm sorry to hear this and I'm happy to take a look
further. I'll send you a message shortly. Best, Laurie
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First order
I just placed my first order with new Sephora credit card. I read there
would be a discount with first order 25% but did not see that reflected
in order total. Will it be applied by Sephora ??thank you Laura
Valentine
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Re: First order
Hi @Lauracval, My apologies! You would need to apply the First Purchase
Discount at checkout. You can navigate to your Credit Card dashboard on
the browser or app > https://www.sephora.com/creditcard ...
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customer service live chat
Hi, does anyone know if live chat is broken? Every single time I check
the page, the button is unavailable. I've checked at different times of
the day too. Or is there an email I can contact? I don't ...
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Re: customer service live chat
Hi @kwissie, I'm so sorry to hear this! If the chat is unavailable,
please keep the page open until the next agent becomes available. We're
also happy to assist here in the Community. However, it look...
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Rude customer service
Absolutely disgusted by the service I was provided with today. The
agent did not even offer to pass on the information on the incorrect
item description so it could be fixed. Absolutely horrible, di...
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Re: Rude customer service
Hi @valkler, I am so sorry for this experience and appreciate you
sharing this with us. I'll share this with the appropriate leaders to
ensure this is looked into further and addressed. Additionally, ...
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Missing items in my order
I’m missing items in my order and one came broken 😕 the loveshack fancy
perfume arrived with a broken bow
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1 Reply
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Re: Missing items in my order
@YaziJ after adjusting your private message settings, please send me a
private message with your order number or you may contact us via phone
at 1-877-737-4672 or via our live chat for assistance.
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Re: Missing items in my order
@YaziJ Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message wi...
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1 Reply
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Birthday 250 points
So I just recently got a new phone after my previous one got stolen.
It's been awhile actually since I had the sephora.app..almost a year..
because when I downloaded it on my new phone and logged in w...
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Re: Birthday 250 points
@breezyy7 Your birthday gift is available to redeem during your birth
month and within 2 weeks of your birthday.
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Product Came Damaged
My order arrived today, which I was super excited about. However, when I
opened the packaging I noticed that my YSL Libre (travel size) perfume
appeared to be used at least a few times, as the bottle ...
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Re: Product Came Damaged
Hi @tessyyy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Product Came Damaged
Hello, thank you for responding in such a timely manner. I would like to
continue this conversation via private messages. I have updated my
private message settings and will now be able to receive your messages.
Thank you 🙂
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