Product Came Damaged

[tessyyy]

My order arrived today, which I was super excited about. However, when I opened the packaging I noticed that my YSL Libre (travel size) perfume appeared to be used at least a few times, as the bottle was no where close to being full. Therefore, I am requesting a new and unused bottle to be reshipped to me. I have pictures if needed. Thank you.

[LaurieBT]

Hi @tessyyy,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[tessyyy]

Hello, thank you for responding in such a timely manner. I would like to continue this conversation via private messages. I have updated my private message settings and will now be able to receive your messages. Thank you 🙂

[LaurieBT]

@tessyyy, I'll send you a message shortly. Thank you!