"Unable to place your order" Prepaid American Express gift card

[frmp]

Hello,

When trying to pay for an order this message keeps popping up "Unable to place your order. Please verify that your card information and billing address are correct. If applicable, we have reversed any pending charges to your account." All the information is correct and I have enough money on the card. Assistance is appreciated

Thank you

[tanisea]

I am having the same issue with a never used before Amex gift card and I checked the balance and it has $50 but I’m not being able to place my Sephora order for $46 using it. Kindly help me out with this as I’m trying to buy birthday gifts for my friend!

[LaurieBT]

Hi @tanisea, 

I'm sorry for the trouble! For assistance, please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[catherineroquim]

Has anyone been able to find a solution? I’m struggling to get my order processed.

[DaneeBT]

@catherineroquim It looks like the financial institution isn't allowing the charge to go through. I recommend calling the number on the back of the card for more information. If you're still having trouble, I suggest using a different form of payment. Thanks! 

[kamren]

I’m also having this issue. Was it resolved for y’all?

[LaurieBT]

Hi @kamren,

I'm sorry for the trouble and I'll send you a message shortly.

Best,

Laurie 

[OliviaJane2219]

having the same issue if anyone is able to assist! 

[DaneeBT]

@OliviaJane2219 I'll take a look then send you a PM!

[kristahhhh]

I am also having the same issue! Have they assisted you?

[DaneeBT]

@kristahhhh I'll take a look then send you a PM.

[MissMia16]

I have this same exact issue! Has your problem gotten resolved?

[DaneeBT]

@MissMia16 I'll take a look then send you a PM.

[wlerrick]

I’m having the same issue. My prepaid Amex gift card is not working on my Sephora app.

[LaurieBT]

Hi @frmp,

I’m happy to check on this and I’ll send you a message shortly.

Best regards,
Laurie

[keelybt]

@frmp I will send you a PM. 

[Jackie199612]

This is currently happening to me

[LaurieBT]

Hi @Jackie199612,

I'm sorry to hear this and I'm happy to take a look further. I'll send you a message shortly.

Best,

Laurie