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201,187 Posts
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Promo missing sample
I just placed an order () through the app and used the promo code for
LUXTRIAL - valid for a duo trial of amorpacific & YSL. The only
available sample to choose was 1 amorpacific. Why is this promo co...
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Re: Promo missing sample
Hi @kimber5228, I'm sorry you were unable to select the other trial
size! It looks like it went out of stock. I will send you a pm to
further assist you. Always, Danee
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Re: Hi
Hi @azadr, If you need assistance, please send me a PM with your
inquiry. Thanks! Always, Danee
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Forgot to redeem bday gift
With everything going on these days I completely forgot to redeem my
bday gift but have been wanting to try the Brazilian lotion before
buying a full size and saw that was a bday sample! Can I please ...
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VIB CARD
Hello, does anyone know how to link my VIB card to my account ? It
currently says I am a beauty insider but my Sephora card is VIB.
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Re: VIB CARD
Hi @Anonymous, Please send me a private message with your VIB card
number for further assistance. Best, Penelope
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Re: VIB CARD
@Anonymous you can always call or email customer service for them to
link it for you.
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Poor Customer Service
I've been a Rouge member for years and never had issues ordering from
Sephora's website until this year. Back in January I ordered products
and after 22 days with no delivery or tracking information I...
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Re: Poor Customer Service
Hi @Annrose, I am so sorry to hear about your order experiences! This
sounds frustrating and I'm sorry to hear about the issues receiving some
of your packages. If you would like to discuss this furth...
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No confirmation email
Hello! I made a purchase of a few items and have not received a
confirmation email and have been charged. Could someone please look into
this for me? I usually get an email shortly after my transaction. Thank
you!.Ashley
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Review Not Appearing
A review I posted two days ago for Hourglass Mascara is not appearing.
Can you please let me know why? Thanks!
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Re: Review Not Appearing
Hi @FLBlondeMCR, Sorry for the confusion! I see that your review for
this product was successfully submitted and approved by our system! You
can view all of your product reviews here:
https://www.sephora.com/users/FLBlondeMCR Always, Danee
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Re: Review Not Appearing
@FLBlondeMCR your Tom Ford review is currently pending. If it is
approved, it should be posted to our website within the next 24-72
hours!
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Sephora Sales
How do Sephora sales work? Apparently select few get emailed but does
anyone know how they are selected? I legit don’t get any emails unless
it the Rogue sales 😫 Also, is there not a gift for rogue renewal
anymore ?
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Received My Package With No Samples
I just received my order and there were no samples inside. Needles to
say, I’m pretty bummed 🙁 i look forward to the samples and to not
receive anything is pretty disappointing.
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Re: Received My Package With No Samples
Hi @Chareen, I'm so sorry to hear that! I'll send you a PM to help.
Always, Danee
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Shipping
Hi, I had a package that was set to deliver today, but when I checked
the status it said “Undeliverable”. Is there any way I can change the
shipping address in order for it to be delivered?
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Birth year says 1800?
My birth year is set at 1800 for some reason and I noticed other people
are having this problem. It should be set at 2000. Could someone change
that for me?
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0rder
Hi I placed an order around July 1 and still haven’t received it. I
placed an order on last week of July and I received it already. It says
first order hasn’t even been shipped yet. Please let me know what is
going on. Colleen Pool
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Didn't receive my online receipt.
I made a fairly large purchase ($385.42 worth of makeup) in-store on
August 8th. I asked for my receipt to be emailed to me but never
received it. Now I have to exchange three complexion products for ...
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Re: Didn't receive my online receipt.
Hi @mikkkii, I'm so sorry to hear you didn't receive your e-receipt! I
suggest contacting the Sephora store directly to see if they are able to
look up the transaction and resend the receipt to you. I...
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A discrepancy in my order
Hi I recently placed an order on the Sephora App and noticed a
discrepancy in the order. The Anastasia Liquid Lipsticks were buy one
get one free. I bought 8 different shades and was billed for all of...
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Re: A discrepancy in my order
Hi @Anonymous, Sorry to to hear that! I'm sending you a PM now. Always,
Danee
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Herbivore Pink Cloud Moisturizer
What happened to the Herbivore Pink Cloud moisturizer? I’m about to run
out and was hoping to order a couple more jars but I can’t find it on
the Sephora website at all, and it’s not even a product li...
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Re: Herbivore Pink Cloud Moisturizer
Hi @arianac, I'm sorry we don't have information if or when this product
will be available again. But I may suggest checking back on our website
or checking with your local Sephora store to see if they have this
product! Thank you! Always, Danee
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Missing item in order
Spoiler (Highlight to read)Spoiler (Highlight to read)My shipment
arrived today and while all items were listed on the packing slip and in
my online order history, the package was missing my The Ordin...
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