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Hi @lja7 , I truly apologize for the delay! This reward is a Beauty Insider-branded silk pillowcase. Warm regards, Laurie 🙂

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Spoiler (Highlight to read) Yes Hi @LaurieBT thx for getting back to me; BUT I am extremely frustrated right now. I received my Beauty Insider Pillowcase today and there is NO TAG stating what the mat...

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Hi @lja7, I am sorry to hear this and thank you for providing these details! I will take a look further and will send you a private message to help shortly. Warm regards, Laurie

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Hi Laurie I am disappointed to here that the pillow case is not real silk either and worth 750 points. I would have chose another reward If I knew I wasn't receiving something authentic. Thank you,Alexis

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I want to ask a about how to get a birthday gift. which i only found out about after placing a order.

Hi Laurie, Can you please let me know as well? I was confused when I received the pillowcase with no tags. Thanks,Cheryl

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Unsuccessful Authorization

Hello,I have an online order pending and the status is “Unsuccessful authorization” if you can please answer the specific reason behind this? I'm really not sure as I typed everything correctly.Thank you.

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Re: Unsuccessful Authorization

Hi @Anonymous, I will send you a private message so that I can further assist you. Thanks! Best Wishes, Janean

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Re: I want to ask a about how to get a birthday gift. which i only found out about after placing ...

Hi vcarson, Your birthday gift is available during your birth month and can be picked up in store or added to an online order.

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Help! Equivalent of Fenty 150

I need the equivalent color of Fenty 150 in Estée Lauder Foundation. Anyone know? Not able to try on in store!

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Re: Help! Equivalent of Fenty 150

Hi @MrsArnott According to our Color IQ system the closest shade will be 1N2 Ecru.

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RE: Re: Help! Equivalent of Fenty 150

Thank you so much!

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Insufficient shipping address

Sephora always had delivery issues on my orders in the past half year. I have had several orders being returned to the sender due to insufficient address. I called the carrier (Ontrac) for the past or...

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Re: Insufficient shipping address

Hi @hilva I am sorry to hear about your experience. I will be happy to look into this for you and will send you a PM.

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100$ gift card point redeem

How do i redeem my (rouge )points for the 100$gc, its never showing in the bazaar? Pls help

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I¨ve been trying for weeks now to redeem my points for the $100 gift card & its never available. Very dissapointed of this reward program from Sephora

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I didn't have any luck finding it on the app. However I did find it on the website using my laptop and I was able to redeem it at 12:11pm, so it didn't seem to run out too fast. i hope this helps!

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I've been trying for the last month to get this $100 with my points. I'm on at exactly 9am PST. They can't possibly go that fast?? Can you help me with this?

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I am also on there at 9:00 am sharp and nothing. smh

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why would it not be available when you have points? that's not fair. It seems as if your customers need to fight for the $100 Sephora gift card. It seems as if Sephora does not appreciate their custom...

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@kawa6 It's a pretty popular item so it comes and goes pretty quickly. You'll want to try to be on the Bazaar on Tuesdays and Thursdays right at noon (EST) to try to grab one. Good luck!

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RE: Re: 100$ gift card point redeem

They must go very fast. I’ve checked every Tuesday and Thursday with no luck too.

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Same here!

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Hi @ather, I apologize that you have had trouble redeeming the Rouge Reward, but there's always next [Tuesday/Thursday]! Hopefully, you can redeem in the future! Best, Rebecca

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@RebeccaBT I finally got my $100 gift card and i am so excited!!! Now what to spend it on!!

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