Unsuccessful Authorization

[DuckE806]

For the past 5 months my orders keep going to “unsuccessful authorization” and each time I have to call Sephora to fix the issue. They initially told me that it looked like my account was being shared and I told them it’s because I ship gifts to friends and family and my husband and lets me use his credit card sometimes. They fix it to allow my order to go through and told me that this will not happen moving forward as long as I keep the payment information and shipping information in my name and address. I place another order a month later and it was declined again as “unsuccessful authorization”. I did not under stand why this happened because the order was in my name and address for the payment and shipping. I called them again and they told me that they will submit the form for someone to look at the issue. I get a vague email from them telling me that I can place orders online and it should go through. I did that and it went through. Today, I tried to place another order for a rewards bazaar redemption and it declined it as “unsuccessful authorization”. I’m confused as to why this would happen because the shipping is in my name and Sephora told me that I would not have this problem moving forward. I called and they told me that they will submit the form for someone to look at the issue. It seems like it would be impossible for me to redeem rewards if I have to go through this process each time. Rewards disappear fast. How can Sephora make sure that they are keeping their word when they tell me that this won’t happen moving forward but it still happens? It’s frustrating to be a loyal customer for over 15 years and Sephora doesn’t care

[LaurieBT]

Hi @DuckE806,

I am sorry for the trouble and I will take a look further. I will send you a message shortly.

Best,

Laurie