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201,107 Posts
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One week flash shipping?
So here I am again. Same complaint different package. I ordered this at
like 3am Tuesday because I needed it for Sunday. It sits for two days
somewhere. NOW USPS has it and they’re saying I won’t get ...
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Need a new account
I need to make a new account, but I would like to transfer my points and
keep my rouge status is this possible and if so how can I do this?
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Re: Need a new account
Hi @TeresaMarieeeee, This post has been moved to Customer Support. I'll
send you a message shortly to assist. Best, Laurie
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What happened to the Rouge hotline?
I just called Sephora's Rouge line, only to get a recorded message that
said: "Thank you for calling Sephora. The exclusive Rouge line you have
contacted is no longer in use. We invite you to call 855...
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Re: What happened to the Rouge hotline?
When you call the Rouge number it now rings twice, then a canned message
plays that says "Thank you for calling 24/7 in touch. You have reached
an unassigned number. Goodbye." And then it hangs up.
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Re: What happened to the Rouge hotline?
Hi @Mechart, I am sorry for the trouble and I have forwarded your
feedback regarding the Rouge Hotline. I'll send you a message shortly.
Best, Laurie
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Re: What happened to the Rouge hotline?
STILL have not received a proper response to this, and the phone number
continues to not work. I have also noticed that Sephora has REMOVED the
concierge line FROM the beauty insider program listings ...
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Re: What happened to the Rouge hotline?
I just called and had no issues, @Mechart. Are you calling during
business hours?
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Re: What happened to the Rouge hotline?
@qusporkyes. I also just tried it again, and it STILL rings twice then
the automated "Thank you for calling Sephora. The exclusive Rouge line
you've contacted is no longer in service" message starts playing.
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Re: What happened to the Rouge hotline?
Got a canned response to emailing customer service to just call the
regular line. What happened to the Rouge line!
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Re: What happened to the Rouge hotline?
Hi @Mechart, I'm sorry for the issues you're experiencing! Can you
please confirm you've called 1-855-557-6843 (855-55-ROUGE)? It looks
like our Rouge line is currently up and running! Always, Danee
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Re: What happened to the Rouge hotline?
@DaneeBTcalled it again today because I had a spill within my order.
Rouge line still does not work, I still get the automated message to
CALL the number that I just called.
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Re: What happened to the Rouge hotline?
@Mechart I'm so sorry to hear about this. I recommend contacting us at
1-877-737-4672 to speak with a representative. If you prefer, you are
welcome to send me a private message with your order number...
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Re: What happened to the Rouge hotline?
@DaneeBTYeah that's the number I called at the time. And I just tried it
again and I got the same "no longer in use" message.
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Re: adress not showing
Hi @Anonymous, I'll send you a message for more information. Best,
Laurie
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Unsuccessful Authorization
I have tried 3 times in the last 3 weeks to get the rouge $100 credit!!!
Each time, the points are withdrawn and I get an email saying it is be
authorized and that I will receive an activation email s...
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Re: Unsuccessful Authorization
Hi @Tammynguyenn, I will send you a private message so I can look into
this for you. Thanks! Best Wishes, Janean
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Foundation sealer
Hello, I need to use a full coverage foundation and am looking for a
sealer to stop my mask from messing with my made up face, Could you
please make a suggestion ?Thanks Brandy
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Link phone number to account
My points online don't match to the ones I have when I am in store.
Also, my in store purchase history doesn't show up online because I use
my number in store. Need Help!
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Re: Link phone number to account
Hi @Anonymous, I'll send you a PM to help out with this! Always, Danee
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Re: Link phone number to account
hi i am also having an issue linking my phone number to my account
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Re: Link phone number to account
Hi @aryanna2805, I will send you a PM for further assistance. Best,
Zakiya
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RE: Re: Link phone number to account
Same issue here! I’d love some help connecting my in store purchases
with my online account
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Re: RE: Re: Link phone number to account
Hi @heyjessicAfaye, I'll send you a PM right now! Always, Danee
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Re: Link phone number to account
Hi Danee, I have the same problem! Can you help me link my phone number?
Thanks so much!
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Re: Link phone number to account
Hi Danee,I am having the same issue, I can't seem to link my phone
number with my online account and I have many points when I give my # in
store.I appreciate any guidance,Tiffany
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Re: Link phone number to account
Hi Danee, I am also having the same issue, how may I link my phone
number account?
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Re: Link phone number to account
Hi @Anonymous, I'm going to send you a PM to help! Always. Danee
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Re: Link phone number to account
Hi Danee, I have the same problem as well. I would also like to link my
phone number to my online account, to keep shopping online. Thank you.
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Missing Package...AGAIN
Lasership claims to have delivered my package on 8/31 leaving the
package with my leasing office. The leasing office hasn't received any
packages and the Luxer One system my complex uses shows nothing...
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Re: Missing Package...AGAIN
@NoPackagePolly I'm sorry to hear about your experience. I see that you
have now been assisted with this by phone.
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Changing zip code after order placed
Hi, i just realised i entered the wrong zipcode for my address, i would
like to change it to the correct one? Hope someone can help:)!
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