New Rouge rewards
I am totally in agreement with everyone who has posted a negative
comment. Seriously, the Rouge rewards are now a joke. First they took
away the $100 gift card for 2500 pts, which by the way, does not...
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Re: New Rouge rewards
Hi @lipsmaven, Thank you for sharing your feedback with us and I'm sorry
for the confusion! We still offer Rouge Rewards but please note they are
limited and available while supplies last. Please cont...
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Re: New Rouge rewards
Making a reward limited when you imply that reaching rouge entitles you
to the $100 redemption reward is BS and fraudulent. I can't believe how
cheap this company is to swindle people into making roug...
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Re: New Rouge rewards
Hi DaneeBT,Check out the thread about Sephora’s new Rouge Rewards on
Temptalia’s Twitter! Sure the folks you relay all info to would
appreciate this feedback, too😉
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Complimentary products
Guys I would like to know how do get complimentary product in exchange
of an honest review ? thanks!
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Reaction to Moisturizer
Sooo I thought this " Origins Drink Up Intensive Overnight Hydrating
Mask With Avocado & Swiss Glacier Water " was amazing with first use.
Smells amazing and feels hydrating. However my 2nd time using...
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Exchange Policy
Hi, so I have a question about your exchange policy. Now I'm aware about
how you may be denied a return or money back when returning without a
receipt. However, I was in the process of sorting out my ...
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Re: Exchange Policy
Wow, I didn't know that they changed the return policy. Without a
reciept, I thought you could get a store credit. That's really
unfortunate, did you call customer service?
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Re: Exchange Policy
If it's been longer than 60 days, they won't exchange or return the
items. I've been in a similar situation, but now I just pay close
attention to the return period and make sure I take anything back ...
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Re: Exchange Policy
Hi alymariah, I'm so sorry to hear your local Sephora store was unable
to accept your return! Sephora now uses an approval process for all
returns without receipt through a third-party returns authori...
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Re: Exchange Policy
I didn't have the receipt but i do have the products on my purchase
history, I don't want money back or anything i would just like to swap
out shades
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Re: Exchange Policy
I saw on the back of the receipt that returns are within 30 days.
However, it doesn't specify an exchange policy.. or is that the same
thing? Like i said i don't want money back I'd really just like t...
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Cannot complete order – Credit card error!
I keep getting the following error when trying to place an o rder, but
my payment information is correct: "Payment error - your payment could
not be processed. Please verify that your card number, exp...
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Dr. Jart Water Fuse moisturizer
Anybody knows when Dr. Jart water fuse moisturizer coming back? I have
been waiting for so long. Any other similar moisturizer I can use in
replace for this?
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Re: Dr. Jart Water Fuse moisturizer
Hi @mischy19, I apologize that I was unable to find restock details for
this item on our site at this time. I recommend checking out Laneige
Water Bank Hydro Gel or Belif The True Cream Aqua Bomb. For...
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Sephora Auburn Eyebrow Pencil
I see Sephora is no longer carrying my favorite eyebrow pencil. It
matched my hair perfectly. (It’s difficult to find a pencil to match my
natural red hair) Any suggestions?? I tried the Anastasia pencil and
didn’t like it. Help!
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Re: Sephora Auburn Eyebrow Pencil
Hi @Gingercovergirl, I recommend checking out Fenty Beauty by Rihanna
Brow MVP Ultra Fine Brow Pencil & Styler Medium Brown in shade Soft Red,
Auburn, or True Red. I also recommend posting in the Ever...
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Missing samples
My samples haven’t been coming with my online orders. The last three or
four orders were supposed to have them and I haven’t gotten a single
one.
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Re: Missing samples
Hi @mckenziebieker, I will send you a PM to further assist you with
this. Best, Rebecca
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Payment Error
I've been trying to place an order since yesterday but kept getting
payment error. I tried two different cards that I 've used for multiple
orders before, at Sephora. Still not working. How can I solve this??
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$100 Rouge Reward
Okay, this is the third Tues/Thurs in a row that I've tried to get the
$100 Rouge Reward and LiTeRaLy cAnNoT. I get on Sephora Rewards Bazaar a
bit before 9 PST because you never have any idea when it...
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Re: $100 Rouge Reward
Hi @Edeye and @samanthasmom, I'm so sorry to hear you both were unable
to recently redeem the $100 Rouge Reward! The quantities are limited and
I'm truly sorry they tend to go out of stock very quickl...
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Re: $100 Rouge Reward
Will you guys ever be transparent about how many you post? Why doesn't
Sephora want people to be able to redeem the $100 reward?
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RE: $100 Rouge Reward
Same thing happened to me on Tuesday and the last few times I have
tried. I honestly think they are releasing maybe 2 rewards at a time.
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Order not showing up in recent orders
Hello! I placed an order on the 25th and I wanted to check the status
but nothing is showing up in my recent orders. I got an email
confirmation but nothing else.
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Two seperate orders, only received one
I recently made two seperate orders and I received the one, but the
other one didn’t come. I tried to use the “contact us” link in the app
but it wasn’t working and I wasn’t sure what number to call. ...
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return policy in Canada
I bought something back in early November and totally forgot about it. I
used it for the first time over the weekend and didn't like it as much
as I'd hoped. I'm wondering if I can still return the pr...
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Re: return policy in Canada
Hi @michkmich The return time frame is still the same. If you return a
gently used item with proof of purchase within 30 days, you can get a
refund. If you return it within 31-60 days, you can be offe...
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