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Points expiry without any intimation
I had 254 points on my card and they are gone. Just says they expire & I
didn’t get any notification/reminder/notification or an email stating
that they will/have expired!?!? Can anyone help me out with this?
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Re: Points expiry without any intimation
Hi @GeekyChick14! Points don’t expire as long as you have made a
purchase or redeemed a reward or free birthday gift within the last
year. Additionally, an email was sent out regarding this informatio...
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points gone?
did I miss something? what happened to insider points???? I have
zero...had close to 3000 ...
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Re: points gone?
Hi @mewkitty, Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. If you
think there has been a mistake, please send me a private m...
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Re: Valentines Day 3x fragrance point multiplier?
Hi @fitnessbby, Regretfully, we didn't host a fragrance point multiplier
promo for Valentine's Day this year. I'm sorry about that! All of our
promotions are sent via email; please stay tuned for our upcoming
promotions. Thank you! Always, Danee
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My 500 points are gone, but where is my $10 off ?
I signed up for the beta test where you agree to give up 500 points in
order to get $10 off a purchase. I never received an email (which I was
told I would) confirming this or telling me how to go abo...
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Insider Points
Hi I just made a purchase but didnt have my card with me, i still have
the receipt how can I get my points added to my balance?
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Re: Insider Points
Hi @acsizto! Please send a copy of your receipt to
"Customerservice@sephora.com" and the points will be added to your
account within 3 business days Best, Kevin
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Re: delete account
Hello @SPNchels, I can help with that. I am sending a private message to
further assist. Regards, Kevin
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Package not received
I haven’t had the time to call in yet but this seems to be the only way
to speak to someone at Sephora. I placed an order on 2/7 and the
tracking info shows delivered on 2/11 but I haven’t received th...
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Re: Package not received
Hi @christinaji97, I'm sorry to hear you haven't received your package!
I'll be sending you a PM in just a moment to help. Always, Danee
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Relatability
Am I missing something? It appears everyone in your gallery when
shopping for individual looks, are younger women. I love Sephora but I
feel isolated when searching for products that enhance an older ...
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Re: Relatability
Hi @Senior67, Thank you so much for taking the time to share this with
us! I'm truly sorry you feel isolated when searching for products and
that the appropriate products have not been recommended to ...
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Re: How do I change my birthday?
Hi @EunKwon1, I'm sorry your birthday was listed incorrectly! I've
updated your birthday for you. Happy belated birthday 🙂 Always, Danee
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Re: Delete Account
Hi @Anonymous, I will send you a PM to assist you further! Always, Danee
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Redeeming VIB Celebration Gift
Hello! I see in my account that I still have two full face makeovers
that are valid until December, 31 2020 but I am not sure how to redeem
them. Could you please help me?
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Re: Redeeming VIB Celebration Gift
Hello @ekelly2020! The makeover vouchers will have been sent to you in a
separate email. Please check your inbox for them! If you do not have
them, please reach out to your local store directly for fu...
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Change review rating
I just noticed that one of my product reviews is not rated correctly.
Can I change my rating?
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Re: Change review rating
Hi @1tiff, I'm sorry we're not able to update the rating for you. But if
you'd like me to remove the review so you can re-submit it with the
correct rating, please provide me with the brand/product name 🙂 Always,
Danee
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Re: Change review rating
@1tiff I've removed the review for you 🙂 It should be removed from the
product page in 24-48 hours.
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