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201,074 Posts
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Past Employee Paystubs needed
May I get some help receiving my paystubs from the past 4 months? My
number was --- Thank you
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Re: Past Employee Paystubs needed
Hi @Ssmith3d, we're happy to look into this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If y...
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Brand Partnership Opportunity: Sephora x Champion Cheer Central
Hello Sephora Partnerships Team, My name is Kimberly, and I represent
Champion Cheer Central (CCC), a national cheerleading and dance event
production company that hosts competitions throughout the Mi...
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Re: Brand Partnership Opportunity: Sephora x Champion Cheer Central
Hi @KimChampionChe, thank you for all the great work you do in your
community! We are not currently fulfilling donation or sponsorship
requests. To learn more about Sephora's community engagement and ...
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Leaking package
Today I received my package which was the perfume that I had ordered and
I am seriously upset and disappointed my package was not handled with
care, the perfume is leaking I will now just purchase one in store but I
will like a refund!
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Re: Leaking package
@Aves1234567 I'm sorry to hear that! I have removed the picture of the
package as the shipping label is visible and contains personal
information which we do not allow on BIC. It looks like your priva...
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Items disappear from results page of a search
I experience this every time I use the Sephora site. Here's an example:
I searched under the category "Skincare" and select "Sheet Masks," the
results will populate. I scroll down the page and some of...
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Re: Items disappear from results page of a search
I have the exact same issue!! And I have been experiencing this for
months, only recently I got very frustrated with this. It happens
exactly as you described: I search something (let's say "lipstick"...
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Re: Items disappear from results page of a search
Hi @Adora234, I'm sorry to hear this! If you're using the web browser,
please clear your cookies and cache or switch to another browser. You
may need to look up how to do this on your specific device....
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Re: Items disappear from results page of a search
@jlk444 That sounds frustrating! I haven't experienced this issue. Are
you able to provide a screen recording or which items are disappearing?
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Never got package and refund denied
I ordered a couple things last week, including my birthday gift, and my
package didn’t arrive! I’m not sure if it got stolen. I was told by
customer support that they can’t reimburse me or send me a new order.
I’m super disappointed!
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Re: Never got package and refund denied
@NYZMtl, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Gift Card Scam/Fraud/Help, Please
I received a Sephora gift card for Xmas 2025. When I used it this
February 2026 I was told at a physical store the balance was $0. This
appears to be fraudulent use of card. There are many reports of ...
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Re: Gift Card Scam/Fraud/Help, Please
@LoyalShopper, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Can’t read the replies people gave me.
So a while ago I had posted different paragraphs because I needed
suggestions, and recently people have given me some, except I can’t read
them! I have been tapping on the spot it says the number of replies but
it won’t bring me to the replies.
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Re: Can’t read the replies people gave me.
@MelinaBelle123 I'm sorry to hear that you are having trouble! Are you
viewing BIC from our mobile site or app? Have you tried deleting
reinstalling the app or clearing cookies/cache if you are on a browser?
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Re: Can’t read the replies people gave me.
Thank you for trying to help! I actually just figured it out.
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Same Day Delivery Charge
I was recently charged $61.95 CAD from Sephora because the same day
delivery subscription was renewed. Once I checked my bank statement, I
immediately cancelled the subscription. I don’t remember subs...
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Re: Same Day Delivery Charge
Hi @banana009, I'm sorry, the subscription must be cancelled prior to
the renewal date. Otherwise, it will automatically be charged. If you'd
like us to look into this further, we invite you contact o...
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Re: Same Day Delivery Charge
I tried contacting live chat, but the chat has been unavailable to me
all day. I called the number but there’s no one on the line. I didn’t
sign up for the subscription so I didn’t know I had it. I ne...
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Re: Same Day Delivery Charge
@banana009 It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, not the
app. Please send me a private message with your registered email address
for assistance.
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Re: Same Day Delivery Charge
The same thing happened to me and there’s no agents available when I
call
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Re: Same Day Delivery Charge
@genzguts That's unusual! It looks like your private messages are
currently turned off. Please send me a private message with your
registered email address or you can contact us through our live chat ...
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Christmas gift perfume - suddenly smelling like moth balls on me!
Hi! My husband bought me a big bottle of Joe Malone Orange Blossom for
Christmas this year, which I had tested many times at the store and
loved. I've used it for January and then in mid-February it s...
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Re: Christmas gift perfume - suddenly smelling like moth balls on me!
@TFrost3 I'm sorry to hear that! We did have an extended holiday return
policy, but unfortunately that ended at the end of January. You can view
our full return policy here: www.sephora.com/beauty/returns-exchanges
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W2 Form
Hello, I am a former employee of Sephora. I have changed addresses since
working there. How am I able to access my W2 forms?
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Re: W2 Form
@music4life96 We're happy to help! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact Sephora privatel...
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Re: W2 Form
@gabriellebey03 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact Sephora privately through Facebook ...
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Questions about Classes for Confidence
Hello, I run a program, Beauty Has No Limits, which provides modeling
and acting opportunities for the disability community.Is there a way to
connect with a Sephora in my area to arrange for some Clas...
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Re: Questions about Classes for Confidence
@HumanKindModels You can find more information here: Overview - Sephora
Classes for Confidence
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Issue with Gift Card
I volunteer for a group that purchased a $100 gift card for a family we
adopted at Christmas Time. The teenager scratched the numbers off
however you can still see the bar code and all of the numbers ...
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Re: Issue with Gift Card
@SJH8308, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: w-2
@margtz11, we're happy to help. I'm sorry to hear this! It looks like
your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser only, not the...
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Application withdrawal
Hi! I'm wondering how to withdraw my job application as the positions
labeled as closed now and the withdraw option is no longer listed. This
is for future sake if I can reapply for later.Thankyou
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Re: Application withdrawal
Hi @Mari9807, thank you for reaching out! If the position reopens you
should still be able to reapply. If you have any issues once the
position reopens, please feel free to reach back out at that time.
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