Gift Card Scam/Fraud/Help, Please

[LoyalShopper]

I received a Sephora gift card for Xmas 2025. When I used it this February 2026 I was told at a physical store the balance was $0. This appears to be fraudulent use of card.

There are many reports of this happening to others in this community group. I called the gift card number and was told it had been used twice at the end of December at a Florida location. I was told to go back to the person who gifted me the card so they could file a dispute with their credit card company. The Sephora agent at the gift card number offered no further help as to who used the card---which seemed strange. I hadn't used the card before and scratched the number off in front of the clerk. In fact, when I did this, it appeared someone had written over the printed number to make it clearer. When I gave the number, the gift card staffer saw the number go through but said balance was 0.

Given so many experiencing this, Sephora could find a better way to compensate those holding gift cards. Customers beware.

[LaurieBT]

@LoyalShopper, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!