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201,081 Posts
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Issue with Gift Card
I volunteer for a group that purchased a $100 gift card for a family we
adopted at Christmas Time. The teenager scratched the numbers off
however you can still see the bar code and all of the numbers ...
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Re: Issue with Gift Card
@SJH8308, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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1 Reply
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Re: w-2
@margtz11, we're happy to help. I'm sorry to hear this! It looks like
your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser only, not the...
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Application withdrawal
Hi! I'm wondering how to withdraw my job application as the positions
labeled as closed now and the withdraw option is no longer listed. This
is for future sake if I can reapply for later.Thankyou
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Re: Application withdrawal
Hi @Mari9807, thank you for reaching out! If the position reopens you
should still be able to reapply. If you have any issues once the
position reopens, please feel free to reach back out at that time.
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Missing Order - Beware of Ontrac Delivery!!!
My package is missing. The tracking says delivered but was not. I
checked the surrounding spot but nothing was found. The carrier that
Sephora hired has dropped my package on the pedestrian's public s...
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Re: Missing Order - Beware of Ontrac Delivery!!!
@RiccK123 Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our l...
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Re: Missing Order - Beware of Ontrac Delivery!!!
Hi, I already sent you a private message. Please check your inbox,
ma'am.
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Survey for $250 gift card
How many times can you enter to win the $250 gift card? Once per day?
What?
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18 Replies
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Re: Survey for $250 gift card
@SkyeHowe When you make a purchase in store, the receipt has a link to
asurvey. You can complete the survey and enter a weekly drawing for a
Sephora gift card by scanning the QR code on the receipt, o...
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Re: Survey for $250 gift card
hi my name is Kaylee. I think Sephora is a big influence for teenagers
etc I love Sephora and I grew up wanting to become a cosmetologist make
up has a big important role in my life. My mom always wan...
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Re: Survey for $250 gift card
Can someone please guide as to what to click on to fill out the survey
for the $250.00 drawing? The site can be a little overwhelming and there
are no specific instructions on my receipt. Thank You! 😊
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Re: Survey for $250 gift card
Can someone please guide me how to enter to win $50 sephora gift card ?
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Re: Survey for $250 gift card
Hi @oliveismydog, When you make a purchase in store, the receipt has a
link to asurvey. You can complete the survey and enter a weekly drawing
for a Sephora gift card by scanning the QR code on the re...
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9 Replies
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Re: Survey for $250 gift card
Hello!I was given a piece of paper today to enter to win the $250 gift
card. However, it’s not working. The link I was given is:
http://survey.medallia.com/sephora/usa
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8 Replies
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Re: Survey for $250 gift card
Hi @FunBun904, My apologies! The correct link is:
https://survey.medallia.com/sephorasws?unit=111 Best regards, Laurie
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Re: Survey for $250 gift card
Hello where can I check the results of the survey, if I won or not?
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Re: Survey for $250 gift card
Plz I need this plz so I can get my mom stuff for her birthday plzzzz
I'm being you.
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Re: Survey for $250 gift card
Hi @2269, if there are any updates or more information, you would be
notified via email.
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Donate
I am just a mom hosting a paraprofessional/autism awareness luncheon at
my son’s school. I wanted to gift the paras little goodies as a gift and
I wanted to know if there is anything that you can dona...
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1 Reply
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Re: Donate
Hi @autismom06, thank you for all the great work you do in your
community! We are not currently fulfilling donation or sponsorship
requests. To learn more about Sephora's community engagement and givi...
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Wrong sample
I ordered “Juliette has a gun -Juliette” perfume sample. I did not
receive it. I only received my Tatcha sunscreen sample.
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1 Reply
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Re: Wrong sample
@kenbino, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Missing Items In Order customer support wont help
This is my first time ordering from Sephora and more than half of my
items were missing and I called support and also chat with them but they
told me they can’t provide me with a refund because this h...
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1
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1 Reply
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Re: Missing Items In Order customer support wont help
@dshen, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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0 Replies
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Gift card number scratched off
Hello, I received a gift card recently for $100 and when I went to use
the card online and removed the sticker, the number on the back
scratched off. I went to the store with the gift receipt and the ...
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Re: Gift card number scratched off
Hello! I have the same exact issue. I was gifted a Sephora gift card for
Christmas and I accidentally scratched the numbers off. Everywhere tells
me to go in store to resolve it, but there are no stores within hours of
me. Please help!!!
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1 Reply
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Re: Gift card number scratched off
Hi @haibop, I'm sorry to hear this! I recommend calling the number on
the back of the card to see if they're able to assist with providing the
remaining card numbers.
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Re: Gift card number scratched off
The same thing happened to me! Gift card was a birthday gift. Peeled off
5 numbers in the gift card number while removing the foil.
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1 Reply
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Re: Gift card number scratched off
@mkper Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message wi...
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