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201,082 Posts
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Lost/Stolen Package
lost/stolen package: this is my first time ordering online, it is almost
my mom's birthday, it came yesterday and when i came home it was gone,
it was delivered at 10:44am and i came home around 1-2pm...
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Re: Lost/Stolen Package
@L1am I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Re: Lost/Stolen Package
it was delivered earlier than expected supposed to be mar 10 but was
delivered on march 8 which left me unprepared for it
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Parcel issue
Hi I ordered a body oil which is a gift for my girlfriend and when I
opened the package it has been seeming to have a leak in it, I’m really
disappointed as this is my a gift I need to give soon I nee...
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Re: Parcel issue
@ben6767676 Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our...
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Where did customer service go?
It’s been 2 weeks since I placed my order. It’s still sitting at the
warehouse. Chat isn’t working for some reason: “We can not connect”.
Would gladly cancel, but there is no such option. Feel like I ...
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1
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1 Reply
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Re: Where did customer service go?
@nokabuki I'm sorry to hear that you are having trouble connecting with
live chat and that your order has been delayed. I will be happy to look
into this for you. It looks like your private messages a...
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My Birthday was input incorrect
my account says my Birthday is July 15, My actual Birthday Is August
23Can you please change it!?
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Other support
Spoiler (Highlight to read) I sent several texts about an overwhelmed
worker and returned yesterday to find that her manager wants to punish
her. She needed support. My intent was to help the store be better.
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1 Reply
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Re: Other support
@marilyn4848 We'll be happy to look into this further. It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address and more detail...
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Price adjustment in Canada
Hello, I just ordered a ton of makeup online last night. This morning I
got a text saying I can get 10% if I order through the app. I chatted
with an associate online and they said it was too late to ...
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Re: Price adjustment in Canada
@Tofinolove I will be happy to look into this for you. It looks like
your private messages are currently turned off. Please send me a private
message with your order number or you can contact us by ph...
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2 Replies
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Re: Price adjustment in Canada
Hi there, I recently just purchased two items online and now they are
both listed as cheaper than when I bought them. It’s been two days since
I placed the order. Live chat was no help as they said Se...
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1 Reply
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Re: Price adjustment in Canada
Hi @zoedam1, I'm happy to look into this further. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)....
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Gift card scam
I have received a $50 gift card for Christmas. I used the card on the
27th for a purchase of $17. When I tried reusing the card, balance was
$0. Customer service is no help, told me to contact the per...
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1
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1 Reply
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Re: Gift card scam
@Tiffyyyxxo, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0 Replies
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Gift card empty - scam/fraud
I’m so frustrated! I went to Sephora two days ago to use a $50 gift card
I received last year for my birthday. Imagine my surprise to be told by
the cashier that the gift card was empty — yet the stic...
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5 Replies
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Re: Gift card empty - scam/fraud
I purchased using credit card $75 gift card from Sephora store
Heartland, gifted it to my niece and when she went to use it, it was
empty. When I contacted Sephora by phone and in person I was told th...
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1
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1 Reply
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Re: Gift card empty - scam/fraud
Hi @Sephoratheft, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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0 Replies
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Re: Gift card empty - scam/fraud
The exact same thing just happened to me!!! Received a gift card in
March from a friend because my house burned down, has been in a drawer
in the packaging since. Took it to a store today and they sai...
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Re: Gift card empty - scam/fraud
I had the same issue. My daughter turned 13 and received a gift card
from her friend. Debated forever to decide what she wanted and when she
finally went to use the gift card, the balance is zero. So ...
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0 Replies
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Re: Gift card empty - scam/fraud
@BrittyF I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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Former employee needing W2
Hi! I am a former employee in need of my W-2 and cannot access Dayforce
anymore. My address changed and I cannot access it online. If anyone can
assist me with retrieving a copy! Thank you in advance!
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Color IQ/Shade Match errors
Hi, I've been trying to add my shade match for a while without success,
and I've tried all the methods I could find to fix it. There is an
incorrect Color IQ saved to my profile and it seems there is ...
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1
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1 Reply
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Re: Color IQ/Shade Match errors
Hi @tennyanoush, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Trying to add my Color IQ but it keeps showing an error message
I'm trying to add the Morphe Lightform Foundation to my Beauty
Prefrences, but it keeps showing this message?I also tried on mobile,
which also didn't work. I've been looking at other posts, and they ...
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Re: Trying to add my Color IQ but it keeps showing an error message
Hi @Leielei, My apologies! Can you please check if you're able to save
it through the Sephora app? If you get this same error on the app,
please let us know. Best regards, Laurie
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Re: Trying to add my Color IQ but it keeps showing an error message
@Leielei This appears to be a known issue and we are currently looking
into it! We'll let you know as soon as we have more information.
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Re: Trying to add my Color IQ but it keeps showing an error message
hi, was this ever fixed? i'm having the same issue right now and i've
tried everything to fix it.
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transfer sephora points
Hi, I was wondering... Can you transfer your sephora points from one
account to another?Thank you.
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Re: transfer sephora points
Is there any way for me to transfer points to a new account?? I'm trying
to change my email to my new one, but it doesn't seem to be working... I
just want to hold onto the points that I have collected. How do I
transfer the points to a new account?
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Re: transfer sephora points
@tiawilly, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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Re: transfer sephora points
Can I transfer points from a previous email account to my new account?
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Re: transfer sephora points
Hi @Anonymous, If you have a duplicate account, I can link them together
and combine your points for you. I will send you a PM in just a moment.
Always, Danee
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Re: transfer sephora points
can I link/combine my two sephora accounts and transfer the points from
my previous account to this one ?
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