Never got package and refund denied

[NYZMtl]

I ordered a couple things last week, including my birthday gift, and my package didn’t arrive! I’m not sure if it got stolen. I was told by customer support that they can’t reimburse me or send me a new order. I’m super disappointed!

[LaurieBT]

@NYZMtl, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!