Color IQ/Shade Match errors

[tennyanoush]

Hi, I've been trying to add my shade match for a while without success, and I've tried all the methods I could find to fix it. There is an incorrect Color IQ saved to my profile and it seems there is no way to delete it.

Can you please add a feature to be able to delete Color IQ results? This is super frustrating.

In the meantime, how can I save my shade match to override the incorrect match? I keep getting an error to try again later. Please help.

[LaurieBT]

Hi @tennyanoush, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and the ColorIQ number you'd like to have removed, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!