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200,685 Posts
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Sephora favorites clean perfume sampler
Yesterday I added the brand new, clean fragrance sampler to my cart.
Today I received an error that the set cannot be shipped to my location,
and then the product completely disappeared from both the ...
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Re: Sephora favorites clean perfume sampler
Hi @EMHonzell, I'm sorry about this! It sounds like this item is
unavailable for purchase at this time. I'll share this feedback with our
teams and I recommend checking back on the site for updates ab...
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Cannot pay on Sephora card site down
This is like the 3rd time in a few weeks the site is down for my Sephora
Credit Card. What is the problem???
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Re: Cannot pay on Sephora card site down
@kdr8490 Comenity is currently experiencing system disruptions. Thank
you for your patience as they work to resolve this issue as quickly as
possible. We apologize this inconvenience.
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Missing package
I've been waiting two days for my package to come. It says delivered but
I never received my package. I asked around my neighbors and checked my
front porch multiple times. I waited a couple days like...
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Re: Missing package
This is exactly what I’m going through right now. I’ve spent thousands
of dollars at Sephora for the last ten or so years, it has been my go to
place for beauty and cosmetics and I was even a VIB ROUG...
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Re: Missing package
@elianamalez I'm sorry to hear about your experience. I will send you a
PM to help.
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Re: Missing package
Hi @Angela4901 I'm sorry to hear about this. I will send you a PM to
assist. Always, Danee
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Re: Missing Sample
Hi @nitsssa, I'm sorry about this! I'll send you a message. Best
regards, Laurie
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Missing Sample
I got my order in today however I realized I am missing a sample! I was
really looking forward to this sample, and quite upset about it. Did
anyone else have the same issue?
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Point multiplier event
I did not receive my additional points from the recent points multiplier
promotion. How can I get this corrected?
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Re: Point multiplier event
This happened to me as well I had to contact them directly however not
only did I not get the double points I did not receive my VIB status And
have contacted them three times after I spent the qualif...
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Re: Point multiplier event
Hi @allwouldenvy, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Missing points
Spoiler (Highlight to read) I bought something on 2nd july from the
Sephora Hollywood store and used my number but i never got the points.
And the points are essential for leveling up in rewards. Can ...
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Re: Missing points
I have a similar question. Months ago I used $40 of my Sephora Visa
rewards points to make a purchase, but a few days later I returned the
items. The store location told me that after 1 or 2 billing c...
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Re: Missing points
@Ellen52280 I'm sorry for the confusion! Our bank partner Comenity
Capital Bank has been experiencing servicing disruptions after a planned
system update that began in late June. As a result, Sephora ...
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No getting samples
Hello! my last 2 orders I didn’t get samples! Is anyone else having the
same issue?! Why would you offer them then?! #samples #VIB
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Error?
Everytime I try to check out it says error?? I’ve fixed my address with
my bank, updated my app. I’ve been trying since yesterday and it’s
frustrating. 😞
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1 Reply
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Missing samples
I placed a order and was looking forward to my samples. But there
weren’t there … pretty unfortunate
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Transfer VIB to new account
My Beauty Insider card was registered to an email that no longer
exists.How can I transfer points and VIB card to a new email?
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Package Never Arrived
I was checking my email today and noticed it said that my package was
delivered. I hadn't noticed the email initially and started to question
why it was taking so long because it was for my nephews. Could I get
some help?
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Customer support
Hello, My package says it has been delivered but havent received
anything. Is there an way to fix this
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hi
Hi, I have problems with login my account. Every time when I try to
login, it shows there is an error with my email and password. I have
reset my password, but it still does not work, please help. Thank you.
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Re: hi
Yes please, I've been using the Internet not the app I tried in the
log-in does not work.
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Re: hi
@Glamhny You can reply to DaneeBT's PM directly by selecting the
envelope or bell in the top right hand corner.
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Missing samples
Is anyone else experiencing missing samples lately? I added 2 to my last
order but none were in the box and none were on my shipping receipt. Is
someone pocketing them in the shipping area?! not the e...
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