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200,608 Posts
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Beauty Insider points not added.
Hi! I am missing points from a recent in-store transaction. Can someone
please help?! Thanks!
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In transit to sender
My package was supposed to arrive like 5 days ago but now it says that
it's in transit to sender. Can someone help me? Will I have my package
or a refund?
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Re: In transit to sender
Hi @naomigsp, I'm sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Sample missing from online order! Heartbreaking :(
Received my package today and I am heartbroken to find only one sample
with my online order. The perfume sample is missing. Why does Sephora
promise samples and then misses sending them across? It has...
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Re: Sample missing from online order! Heartbreaking :(
Hi @pash77, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Kosas concealer restock
Hi! Does anybody know when the kosas concealer in 6.5 will be restocked?
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Re: Kosas concealer restock
@riyapl We don't have a restock date available at this time. Please make
sure to sign up for the email alert on the product page, so you will be
notified once it is available again.
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Help finding credit card account number
Hello, I need to find my Sephora credit card account number. I haven’t
gotten my card in the mail yet but I’d like to cancel it. I’ve tried
calling the credit card customer service line at least 5 tim...
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Re: Help finding credit card account number
@plp2112 I'm so sorry for the difficulty you have experienced! We do not
have access to that information, so you would need to contact Comenity
directly for further assistance.
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10% off sign up for texts
Hi! I signed up for text messages to receive 10% off and I got the text
and confirmed but I haven’t gotten a code for 10% off?
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Re: 25%
@gguiliano I'm sorry to hear that you are having difficulty. Please give
us a call at 1-877-SEPHORA and a Beauty Advisor will be happy to help.
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Missing samples
My order came but it was missing a sample in it. This happened with my
last order too.
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Linking Phone Number to Account
How do I add my phone number to my account? I’ve been entering it in the
stores and supposedly have over 500 points, however my account says I
only have 69. How do I merge them?
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Link Phone number to my account
Hi, I signed up with my email but I can’t figure out how to add my phone
number to my account to use in store?
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Re: Delete Review
Hi, I need to delete my review on
https://www.sephora.com/product/the-professional-24hr-double-ended-lifting-volumizing-mascara-P501505
I did not see the comment about not reviewing until after August 2.
Please delete asap!! Thank you!
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Re: Delete Review
@tiffkitties I have removed this for you and it should come down from
our site within 24 hours.
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Re: Delete Review
Hi, I would also like to edit my most recent review please! It is on the
Murad City Skin Age Defense Broad Spectrum SPF 50
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Re: Delete Review
HI @Moni95, I've removed it for you. Please allow 24-48 hours for the
review to be removed from the product page! Always, Danee
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Re: Delete Review
I would like to edit my review for this product please:
https://www.sephora.com/product/mugler-alien-goddess-eau-de-parfum-P475133
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Re: Delete Review
@rwenck We don't have a way to edit reviews, so I have removed that for
you and it should come down from our site within 24 hours.
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Re: Delete Review
Hi @kattth12, Can you please confirm the brand/product name? We'll be
happy to remove it for you! Always, Danee
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Re: Delete Review
@kattth12 I have removed this for you and it should come down from our
site within 24 hours.
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Re: Delete Review
Hi. I just submitted a review for Nails Inc. Florals for spring but I
realize I made an error in it. Can it be deleted before it is posted?
Thanks very much.
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Re: Delete Past Reviews
Hi @emliu3, These have been removed and they will come down from the
site within 48 hours. Thank you! Best regards, Laurie
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Exchange without receipt
hiya, I bought a perfume in store for my boyfriend and got a printed
receipt I have since thrown away. I am now abroad and he tells me the
bottle is leaking, is there anyway he can exchange his gift i...
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