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200,633 Posts
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Point multiplier event
I did not receive my additional points from the recent points multiplier
promotion. How can I get this corrected?
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Re: Point multiplier event
This happened to me as well I had to contact them directly however not
only did I not get the double points I did not receive my VIB status And
have contacted them three times after I spent the qualif...
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Re: Point multiplier event
Hi @allwouldenvy, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Missing points
Spoiler (Highlight to read) I bought something on 2nd july from the
Sephora Hollywood store and used my number but i never got the points.
And the points are essential for leveling up in rewards. Can ...
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Re: Missing points
I have a similar question. Months ago I used $40 of my Sephora Visa
rewards points to make a purchase, but a few days later I returned the
items. The store location told me that after 1 or 2 billing c...
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Re: Missing points
@Ellen52280 I'm sorry for the confusion! Our bank partner Comenity
Capital Bank has been experiencing servicing disruptions after a planned
system update that began in late June. As a result, Sephora ...
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No getting samples
Hello! my last 2 orders I didn’t get samples! Is anyone else having the
same issue?! Why would you offer them then?! #samples #VIB
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Error?
Everytime I try to check out it says error?? I’ve fixed my address with
my bank, updated my app. I’ve been trying since yesterday and it’s
frustrating. 😞
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Missing samples
I placed a order and was looking forward to my samples. But there
weren’t there … pretty unfortunate
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Transfer VIB to new account
My Beauty Insider card was registered to an email that no longer
exists.How can I transfer points and VIB card to a new email?
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Package Never Arrived
I was checking my email today and noticed it said that my package was
delivered. I hadn't noticed the email initially and started to question
why it was taking so long because it was for my nephews. Could I get
some help?
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Customer support
Hello, My package says it has been delivered but havent received
anything. Is there an way to fix this
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hi
Hi, I have problems with login my account. Every time when I try to
login, it shows there is an error with my email and password. I have
reset my password, but it still does not work, please help. Thank you.
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Re: hi
Yes please, I've been using the Internet not the app I tried in the
log-in does not work.
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Re: hi
@Glamhny You can reply to DaneeBT's PM directly by selecting the
envelope or bell in the top right hand corner.
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Missing samples
Is anyone else experiencing missing samples lately? I added 2 to my last
order but none were in the box and none were on my shipping receipt. Is
someone pocketing them in the shipping area?! not the e...
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Password Reset
Hi- I have been trying to reset my password for my account but I am not
able to do so. I am still receiving emails from the company but just not
the ones related to the password reset- what to do in this situation?
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Comenity is the worst I’ve ever experienced
Sephora- your credit card company is the absolute worst I’ve ever
experienced— do not get this card unless you want major headaches. every
month when I go to pay the bill using my same device and same...
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Re: Comenity is the worst I’ve ever experienced
I agree. DO NOT SIGN UP WITH COMENITY. HOW COULD SEPHORA BE ASSOCIATED
EITH SUCH ASLEZY RIP OFF COMPANY?
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Re: Comenity is the worst I’ve ever experienced
Hi @Blakered, I am truly sorry to hear about this and thank you for
taking the time to share your feedback with us regarding Comenity. This
sounds frustrating and I have forwarded this to the appropri...
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Re: Comenity is the worst I’ve ever experienced
your company is the most unethical company I have dealt with
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Re: Review
Hi @EmilyAStrick, Reviews cannot be edited, but we can remove it for you
so that you can repost it. I'll send you a message shortly to help.
Best, Laurie
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Order tracking says delivered, but nothing has arrived
Hello. I'm writing regarding my order. I have noticed that the tracking
details say that my order was delivered on Tuesday. I looked around my
place and asked a my neighbors if they accepted any packa...
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Re: Order tracking says delivered, but nothing has arrived
Hi @Adonai0, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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Gift Card invalid number
I’m trying to purchase something from Sephora via the gift card I was
given last Christmas, i put the numbers in perfectly multiple times and
it continually says that the number is invalid when it’s not.
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Re: Gift Card invalid number
I feel your pain. I have the same problem and have called and tried live
chat with no help. For some reason their chat function will not accept a
photo of the gift card. I got this card for Christmas ...
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