Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,501 Posts
Post | Hearts | Replies |
|---|---|---|
|
Points
Hi!! I’ve been a loyal customer for years and I’ve been saving my points
for a big purchase / gift. I had close to (if not more than) 500 points
and i’m so sad and shocked to see they’re gone!!! I was...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points
Hi @kweenofcomedy, I'm sorry to hear about your points! Points will
expire if your account has been inactive for 12 consecutive months or
more. You can keep your account active by making a purchase or...
0
0
| 0 Hearts |
0 Replies
|
|
i can’t change my country to germany
i recently moved to germany and am looking to change my country from the
US to germany. option isn’t in the app — how do i go about?
0
5
| 0 Hearts |
5 Replies
|
|
Re: i can’t change my country to germany
Hi @mithus, Sephora USA does not ship internationally at this time. I
recommend visiting https://www.sephora.de/ to shop on their website.
Thank you! Regards, Danee
0
4
| 0 Hearts |
4 Replies
|
|
Re: i can’t change my country to germany
i know i can use the website but that is not what i am trying to do. i
want to change the country in my app.
0
1
| 0 Hearts |
1 Reply
|
|
Re: i can’t change my country to germany
@mithus Our app is only valid for the US and Canada! I recommend
reaching out to https://www.sephora.de/ directly to check if they have
an app available for their clients!
0
0
| 0 Hearts |
0 Replies
|
|
Re: i can’t change my country to germany
i’m not looking to order from sephora usa for any shipment, i want to
change my country from sephora usa to sephora germany so i can order
there instead. not looking for international shipping.
0
1
| 0 Hearts |
1 Reply
|
|
Re: i can’t change my country to germany
@mithus please visit the link I provided above to visit and shop on
their website. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Coupon
Hi I spent over $75 on 5/31/22 and the sales associate said I’d be
getting a 15% off coupon in my my email to use later. It was a spend now
save later deal. I never received my coupon and I’m sure the promo will
be ending soon.. thanks in advance
0
5
| 0 Hearts |
5 Replies
|
| 0 Hearts |
4 Replies
| |
|
Re: Coupon
I too did a spend now save later back in may/June and never got the 15%
to my email either. I assumed maybe it would auto apply at my next
purchase but it isn't... please help!
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Coupon
hi! I received a pm from you stating you would credit me the 15% when
you received my shipping info. I received the order a few days ago.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Coupon
@missmay05 Please reply directly to Keely's private message. Click the
bell/envelope icon in the top right corner of BIC, select the message,
then reply. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Bought in-store and want to earn point rewards
Hello, I just recently bought from an in-store Sephora store. However,
at that time I did not have a Sephora account to earn points. I just
created one account and would like to earn the points. How d...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
missing samples :(
I ordered some products from Sephora recently. I'm happy with the
products and they arrived on time! Unfortunately, the free samples i
ordered; "7 Virtues Vanilla Woods" and "Floral Street Sunflower P...
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: missing samples :(
Does that happen often? I got samples but just the wrong one.I am
thankful I even got a sample to begin with but I got duplicates.I
genuinely wanted to try new ones.I been buying full size after samples.
0
1
| 0 Hearts |
1 Reply
|
|
Re: missing samples :(
Hi @Justbeamermaid, Substitutions will be made for out of stock samples.
I understand this may be disappointing and I apologize we weren't able
to send the ones you originally selected at checkout! Regards, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Lys blush in epic
I keep ordering epic shade but they keep sending me classy not sure what
is the issue. i want epic 😔 what should i do?
0
1
| 0 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Missing Samples
I just received my item purchased online but didn't get any of the two
samples I picked.
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Missing Samples
Hello, i am also having this issue. I was so excited to try some samples
with my last purchase but didn’t get any 😞
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
unrecognizable error when i log i
I can’t log into the app because it says unrecognizable error. I had to
make a purchase from safari. This makes buying products very difficult.
0
1
| 0 Hearts |
1 Reply
|
|
Re: unrecognizable error when i log i
Hi @rapleyh Oh no! I will send you a PM to assist. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Beauty Offer
Did anyone else spend over 35 dollars to get the Sol de Janeiro
ElastiCreme Beauty Offer then receive only one packet when 7 are shown?
I called customer service and was told that the offer was only f...
2
4
| 2 Hearts |
4 Replies
|
|
Re: Beauty Offer
Holy wow, the exact same thing happened to me. I called customer service
as well and the guy was very nice, but he said that because the event
was over he couldn’t verify the amount of samples that wa...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Beauty Offer
and to top it off they had exactly the same offer available a couple of
days later!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Beauty Offer
@BeautysmyBestie I'm sorry to hear about your experience. I will send
you a PM.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Beauty Offer
Hi @batgitl, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
5 Replies
| |
| 0 Hearts |
4 Replies
| |
|
Re: Store recipt
I need help. I made a purchase in Sephora kohls. And my points for a
previous purchase is on here but not my other one. I have the receipt
but how do I upload it to get my points added to my account?
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
|
