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200,622 Posts
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Re: Sephora beauty insider points gone
Hi @babs8421 I'm sorry to hear about this! Points will expire if your
account has been inactive for 12 consecutive months or more. You can
keep your account active by making a purchase or redeeming a ...
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Re: Sephora beauty insider points gone
Hi @paris22, Points will expire if your account has been inactive for 12
consecutive months or more. You can keep your account active by making a
purchase or redeeming a reward or the birthday gift. I...
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Re: Sephora beauty insider points gone
I have over 10k points that are all gone, that is so ridiculous. I was
over for over a year due to the epidemic. How could Sephora do this to
their valuable customer?! I am asking my points back.
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Re: Sephora beauty insider points gone
Hi @Halloween2018, I will send you a private message. Best Wishes,
Janean
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Re: Sephora beauty insider points gone
@paris22 I'd suggest contacting customer service by either calling or
posting in the Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Missing orders
So someone told me to wait for my order to arrive until the end of the
next day. And now 2 days have passed already and no package arrived! And
the one who offered help is not responding anymore. Is this usual?
Missing packages from sephora!!
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Re: Missing orders
Hi @icojo I see that Laurie was recently assisting you and she is
currently out of the office which is why you have not received a
response. As she is out of the office, I will take a look into your o...
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Add points to account from receipt
I made a purchase but the Sephora representative couldn’t find my
account when I gave my phone number. I was hoping to add my points
through my receipt.
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Re: Add points to account from receipt
Hi @Quirkiful I will send you a PM to assist! Regards,Danee
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Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Why don’t I get the samples I select? There must be a secret rule about
minimum orders. It happened 3 times.
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Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Hi @joannw I'm sorry to hear that you haven't been receiving the samples
you chose. We do have to make substitutions if the samples you chose are
out of stock in the distribution center that is proces...
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RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
I get no samples not even substitutes NO more Mail order with Sephora
ever
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Re: RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail order...
Hi @joannw I'm sorry to hear that! I will send you a PM. Regards,Danee
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Re: RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Hi @joannw, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
With my last 3 mail orders I never get any samples or replacements. NO
more mail order ever fromyour bad mail order.
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Missing item -
Hi there I am missing the Caudalie exfoliating scrub from order - is
this currently out of stock? And was I charged for this item ? thank you
for your attention,Nichol
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Wrong Samples Sent
I received samples that I didn’t choose. I was really looking forward to
trying out the fragrance samples. How can I exchange what I received for
what I had chosen?
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Re: Wrong Samples Sent
Hi @makistler, Thank you for reaching out to us! Samples can be
substituted depending on availability when the order is fulfilled. I'm
sorry for any disappointment this may cause! Best, Laurie
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Re: Wrong Samples Sent
It’s confusing why the samples can’t be updated like every other product
on the website. The samples were still listed as available days after
this message. Disappointing
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Re: Wrong Samples Sent
Hi @makistler! We have multiple distribution centers and it is likely
that the samples you selected at checkout went out of stock at the
distribution center your order was shipped from. (They may stil...
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Re: Wrong Samples Sent
Hi, i was also sent the incorrect sample is there any way I can exchange
it at a later time? I ordered a Tom Ford sample, which I was very
excited for, and received a Chanel sample so I was very disappointed.
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Re: Wrong Samples Sent
@hexgirlheidi We do have to make substitutions if sample is unavailable
in the distribution center that is processing your order. I apologize
for the disappointment!
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Saphora credit card not working
I have seen other people post about this same issue. I try to check out
with my saphora card and get an error about checking my info and
everything is correct. Has anyone found a fix for this? #error
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Re: Saphora credit card not working
Hi @brewerspunky I'm so sorry for the trouble you're having using your
Sephora credit card! I recommend contacting Comenity Capital Bank
directly as they should be able to look into this for you. Plea...
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I would like to delete my account
Hello, I would like to delete my account. How can I proceed? Thank
you,RT
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Received wrong item
Hello, I just received an order today which was supposed to be The
Oridinary Niacinamide Serum but instead I received a Tatcha product. In
my previous order (from 8/29), I originally ordered 2 of The ...
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Linking Online Sephora Account to In Store Account
Hi, I just recently created an account on the app thinking that it would
link to the account I already have in store but I guess it didn’t. Now I
have two accounts. Would it be possible to combine them?
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Re: Linking Online Sephora Account to In Store Account
Hi @gilda102 I will send you a PM to help!Regards, Danee
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Dr. Jart+ water fuse B.B. cream
Has this product been discontinued?? I have been a faithful user of this
everyday for years and now I can’t find on Sephora or at any other
retailers. If it is discontinued do you recommend another dr...
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Re: Dr. Jart+ water fuse B.B. cream
@rachelEj, I am not seeing it listed on the site anymore:( I suggest the
Dr. Jart+ BB Dis-A-Pore Beauty Balm inCOLOR: fair to light skintones
with neutral undertones. https://www.sephora.com/product/b...
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