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198,913 Posts
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Points not added
Spoiler (Highlight to read) Hello, I shopped today at Sephora in store ,
entered my phone number but my points are not added!!!!please advise.
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I didn't get my samples, and my orders were shipped incorrectly. Is this common? What do I do?
So, I ordered a couple small items and requested two samples, and then
later that day, I decided to buy two more items, and requested samples
with those. I mean... I did buy actual products, you'd thi...
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Re: I didn't get my samples, and my orders were shipped incorrectly. Is this common? What do I do?
@ChristineD1222 I'm sorry to hear that! I will send you a PM to help.
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Re: I didn't get my samples, and my orders were shipped incorrectly. Is this common? What do I do?
What do I do about a lip gloss I bought that smells rancid?
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Reclamo
Order number--- lina ocampo No recibí mi delivery, a quien puedo
reclamar? IT Cosmetics Mini Bye Bye Under Eye Full Coverage Anti-Aging
Waterproof Concealer-20.0 Medium (for neutral undertones)Quantit...
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Re: Reclamo
Hi @linaOc, I'm sorry to hear this! I'll send you a message shortly. The
order number was removed from your post for security purposes. Thank
you! Best regards, Laurie
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Curbside is a joke?
Curious. Why do y’all offer curbside delivery—worse, advertise and
market curbside delivery—when your app seems to NOT get any response
from the store??? Waiting 20 minutes after showing up and using ...
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Re: Curbside is a joke?
Hi @andiamazing, I'm sorry to hear this! I'll send you a message
shortly. Best regards, Laurie
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Order not receiver
I ordered a package on July 27 so excited to see my products, they were
supposed to get delivered today. I saw the tracking email showing it has
been delivered. Went outside and could not find my parc...
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Re: Order not receiver
Hi @Niksssss, I'm sorry to hear this! I'll send you a message shortly.
Warm regards, Laurie
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No samples for the recent order
For the recent order I didn't receive any samples, I was disappointed as
I was excited to try out the samples. For the past 2 years Sephora has
stopped to provide samples in my order and I always feel...
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Re: No samples for the recent order
Hi @at1320, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Private messages
I am trying to send a private message and it is saying I have reached my
maximum amount for today. But I Haven’t sent any. Is there a way to fix
this? Thank you.
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Re: Private messages
@LaurieBT I signed out and signed in it didn’t work but I did download
the app and it finally sent from the app! Thanks for your help!!
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Re: Private messages
@ather, I'm glad to hear this and I apologize for any inconvenience this
may have caused! Best regards, Laurie
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Re: Private messages
Hi @ather, I'm sorry about this! Can you please try signing out and
signing back in? If you're using the desktop browser, please also try
clearing your cookies/cache. If you're using the app, please t...
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Re: 100 points rewards
Hi @Jessicalovelsj, I'm sorry the size isn't listed! I've reached out
for more information and I'll be happy to let you know once I hear back.
Best regards, Laurie
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issue
i got charged for an order that didn’t go through and i want to know how
i can get a refund for my money back
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My card was charged twice.
The New Site asked me to resend my information so I did and they charged
me twice. How can I fix that?
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Hi Bubblybrit. Oh no! It certainly shouldn't have done t...
Hi Bubblybrit. Oh no! It certainly shouldn't have done that. I'll be
happy to take a look at your account and will send you a message with
more information.
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Re: Hi Bubblybrit. Oh no! It certainly shouldn't have done t...
I ordered my package twice and my card was most definitely charged but
yet said that there was still an error. How is there an error but yet my
card that was charged $99.94 + says otherwise? I need bo...
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Re: Hi Bubblybrit. Oh no! It certainly shouldn't have done t...
Hi @vf188 I will look into it then send you a PM.Regards, Danee
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Entered the wrong shipping address
Hii! I placed an order last week and received a notification yesterday
that my order had been delivered. When I got home, I couldn't find the
package so went online to double-check that it had really ...
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Re: Entered the wrong shipping address
Hi @MegMoxey, I'm sorry to hear this! I'll send you a message shortly.
Warm regards, Laurie
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my package is being sent to my old address
i totally forgot that my address wasn’t changed in the app, my package
is still in reno and i’m unsure if there’s anything i can do! help!
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Re: my package is being sent to my old address
Hi @slitsavage I will send you a PM to assist. Regards,Danee
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entered wrong shipping address
i thought i had changed my address to my permanent address, but the
shipping address stayed at my old temporary address. what can i do?
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$100 reward
I got the $100 reward by using 1000 points, got a confirmation email
letting me know that I will receive another email to activate. The
following email just has a button that says shop now (takes me t...
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Promo code- text message
I signed up for texts successfully but did not receive a promo code.
Seems a common issue?
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Re: Promo code- text message
Hi @nicoles00 Oh no! I'll look into it then send you a PM. Regards,
Danee
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Re: Birthdate
Hi @jen7202, Only our Customer Service Team will be able to update your
birthday for you! If you would like assistance, please send me a private
message with your registered email address and birth month and date.
Thanks! Regards,Danee
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Re: Birthdate
Thanks for getting back to me, but I was able to get it changed when I
went into one of the stores.Have a great evening...
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