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200,567 Posts
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Re: Double Charging
I just GOT DOUBLE CHARGED TODAY. I have to drive all the way back to get
my money they are annoying cashiers and unlikeable. Sephora should learn
how genuine and helpful people can grow business. Why ...
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Re: Double Charging
SAME... charged double. just got off chat window with customer service.
They will no do nothing to make this right. They want me to call my bank
to ask for pending charges to be dropped - spend anothe...
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4 Replies
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Re: Double Charging
Totally understand your feelings! The customer service couldn’t help
anything!I have purchased with Sephora many many years, and not only in
the US, also in China, Hong Kong, all by online shopping, b...
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Re: Double Charging
Here's the entire conversation we had: (I even included a picture of my
bank transactions)Live Beauty HelpHi there. What can we help you with
today?26 mins agoCustomer Service26 mins agoLive Beauty He...
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Re: Double Charging
This is awful! Please tell me you have received your money!! I am sorry
you have to go through this!!!!!
____________________________________________________________________ An
update on my situation:...
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Re: Double Charging
Hi @MMBeauty101, I am so sorry about this! I'll take a look further and
I'll send you a message. Warm regards, Laurie
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Re: Double Charging
Update on this for those of you who are having the same issue: **Please
note I have been waiting for more than 2 weeks for this problem to be
resolved** Response from Danee (same day):Hi there, I'm so...
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Re: Double Charging
Hi @MMBeauty101, I'm so sorry to hear about your store experience! I
will send you a PM to further assist. Always, Danee
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Sephora has the QC issue with Lancôme eye makeup remover
I had purchase Lancôme eye makeup remover couple times, first time was
several months ago, the liquid(left one on my photo) is still very clear
and transparency, but lately I purchased it again, it se...
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Re: Sephora has the QC issue with Lancôme eye makeup remover
Hi @KendraChang I'm so sorry to hear about this and thank you for
bringing it to our attention! I will send you a PM to further assist.
Regards, Danee
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Payment Error
The app says my payment didn’t go through, but the money has already
been deducted from my debit card. I checked my order history and the
order wasn’t there either.
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1 Reply
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Changing shipping address
Hi! I recently placed an order on August 29, 2022 and it was scheduled
to come on September 1st, 2022. I did not receive it on the day it was
expected to come and I went to go look at the tracking and...
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1 Reply
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Re: Changing shipping address
Hi @Dmir, I'm sorry to hear this and I'll send you a message. Best
regards, Laurie
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Sephora credit
I have a Sephora credit that they put in a cardi can only use it in the
storescanI call in an order over the phone to any Sephora store
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1 Reply
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Re: Sephora credit
Hi @foi1, Regretfully, Store Merchandise Credit cannot be redeemed
online. I apologize for any disappointment this may cause! However, it
will never expire and can be redeemed in any freestanding Sephora store.
Thank you! Best regards, Laurie
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promotion
i spent 80$ and on the order i applied the promotion that you get 500
point for spending at least 75$ but even though i bought it, i am not
getting the points. does it take a while to get the points o...
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Re: promotion
Hi @ughizy, I'm sorry to hear this! I'll take a look further and I'll
send you a message. Best, Laurie
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samples?
i was supposed to get perfume samples in my order and i was so excited
to give one to my mom because it was her favourite scent but they didn’t
come in my package 😭 im just wondering why does it always so there will
be samples but then there’s not?
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free samples
Hello, I just placed my first order. I signed up for a profile so that I
could get my free samples. I did not find a place on the final screen to
add my selections? I wanted to add the eye concealer, ...
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1 Reply
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Re: free samples
Hi @VeronicaTobouk, I'm sorry to hear this! I'll send you a message.
Best regards, Laurie
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Incorrect Items Received
is there any suggestions given when you receive an incorrect order? Four
days ago I order the Atelier Cologne Pomelo Paradis. When I received my
order yesterday night, I got a bumble and bumble hair c...
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1 Reply
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Re: Incorrect Items Received
Hi @Mikeaccino I'm sorry to hear you received the incorrect item! I see
that a refund was processed because the item you originally ordered was
not in stock; because the item is not available, we're n...
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Delete a review
How do I get a review deleted? I missed marking the incentive button in
my recent review for the Laura Mercier Ultra-Blur Talc-Free Translucent
Loose Setting Powder
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1 Reply
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App won't let me review anything.
Everytime I try to put a review for something I've bought, I'll type out
the review, add a picture and answer the do you recommend question. Once
I hit next/continue the app will show the loading sign...
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1 Reply
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Re: App won't let me review anything.
Hi @QueenSerenityRo I'm so sorry to hear about this! I recommend making
sure the app is fully up-to-date. If you continue having issues posting
your review on the app, please try our mobile site or desktop. I'm sorry
for the trouble! Regards, Danee
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Price match
Does Sephora price match? Kiehls is having 25% family and friends off
right now but will Sephora price match it?
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1 Reply
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Re: Price match
Hi @jeanneri Regretfully, we are unable to price match sale prices,
discounts, or special offers. I'm sorry about that! Regards, Danee
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1 Reply
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Re: Remove review
Hi @Oosk I've removed it for you! Please allow 24-48 hours for it to be
removed from the product page. Regards, Danee
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Unable to join Beauty Insider
Hello,When I try to sign up for the beauty insiders program, I get a
prompt saying "Create BI Account failed". Please help.
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1
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1 Reply
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Re: Unable to join Beauty Insider
Hi @andrenova, I'm sorry to hear this! I'll send you a message to
assist. Best, Laurie
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Package not received
Dear Sephora, my order says it’s delivered but I have not received it.
Please could you check ? Thank you,
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1 Reply
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Re: Package not received
Hi @KS9298, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Missed my birthday reward /gift
Hi, I am a VIB member and August was my birthday and I didn’t get a
chance to get a gift nor make a purchase to get rewards. My question is
can I still get it my gift and make a purchase to get the bday rewards?
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1 Reply
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Re: Missed my birthday reward /gift
Hi @Bellafricaine, Please call us at 1-877-SEPHORA (1-877-737-4672)
prior to submitting your order, and a Beauty Advisor will be happy to
make sure the birthday gift is added for you. Thank you! Best, Laurie
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Birth date
Hello When I first signed up for my account I entered a random birth
date but now I want to change it to my actual birthday (22nd of august).
Could you help me please?
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1 Reply
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