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Post in Customer Support

Debit card return deposited $0

I recently returned a mens fragrance and the cashier scanned my receipt and then I clicked OK on the card reader confirming the amount, the cashier said I didn't have to enter my card so I didn't. About 12 hours later I decided to check my bank app and the return shows up in my bank statements but it shows that it deposited $0

 

It shows up as "$145.13 on card **** - $0"

 

I just find it weird because I have returned a mens fragrance before and they had me insert my card and it was almost instantly back in my bank. Should I go back to the location for help or is this normal and it will show up as deposited soon?

Re: Debit card return deposited $0

Hi @Maddox34

 

Sorry to hear that! I recommend contacting the Sephora store directly so that this can be looked into and for further assistance. Thank you!


Regards,

Danee

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