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200,284 Posts
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Missing samples.
Just received my order and i have 2 missing sample without replacement.
I love having sample as it became my references for my next purchase.
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Oh Snap! Daily deals 2022 Where is the list?
Dear Customer Service, Before you always posted a list with each day's
"Oh Snap" products. That way it was easy to plan our shopping. Why did
you stop? Please, post the current list. Sincerely yours,Adila
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Re: Oh Snap! Daily deals 2022 Where is the list?
Hi @Adulichka, I'm sorry that we don't have a list for this promo
available, but I'm happy to share your feedback regarding this with our
teams for the future. Thank you! Warm regards, Laurie
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Re: Oh Snap! Daily deals 2022 Where is the list?
Another "Oh Snap" without a list. Please, create a list which allows us
to know ahead what would be available each day. Sincerely yours,Adila
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Order I just placed
Hi I just placed an order but I will like to pick it up at Sephora in
Greenwich CT tomorrow instead of been ship at my address. How can I
change the address now?
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No samples for past 3 orders
Hello, I have not been getting any samples with my online orders. At
first I thought it was a mistake but it has happened the last 3 times in
a row. Not sure how to resolve this issue.
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Re: No samples for past 3 orders
Hi @sstarko96, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Insane policy of not being able to use store credit online
Bought the wrong thing by mistake online. First attempt to return to a
store within 30 days I left the return at home. So I go to a store at
like 35 days with the receipt and my purchase still shrink ...
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Re: Insane policy of not being able to use store credit online
So use the store credit at a later time? They gave you a refund outside
the 30 day limit. It was an accident you forgot the item to return it
but that is not Sephora’s fault, nor is it their fault you...
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Re: Insane policy of not being able to use store credit online
Hi @Kimberlykaod I'm so sorry we are unable to accept Store Merchandise
Cards as a form of payment on our website and thank you for sharing your
feedback with us regarding our return policy and Store ...
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Only received 1/2 of my order
Spoiler (Highlight to read)See picture See picture I ordered 2 but
only received 1 of the ordinary Rose Hip Seed Oil
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Re: Only received 1/2 of my order
Hi @hodder, I'm sorry to hear this! I'll send you a message shortly.
Warm regards, Laurie
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Re: Missing package
Hi @sapphron, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Re: How do I become a BIC member?
@Dincho You are a BIC member as soon as you created your BIC profile.
You can find more information about our community here>
https://community.sephora.com/t5/Trending-at-Sephora/Demystifying-the-Community-Rank-System/td-p/6244348
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Re: How do I become a BIC member?
Thank you ☺️ I didn’t know that. And, thank you for the link for very
helpful information
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Is it worth complaining about missing samples?
I was really looking forward to the perfume samples because I'm trying
to find a new scent and just don't want to blindly buy fragrances
online. So annoying. I want to up my Sephora status but not get...
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Re: Is it worth complaining about missing samples?
@trinapin I'm sorry to hear that you didn't receive samples with your
order. I will send you a PM to help.
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Online Payment Error
For the last week, I have attempted multiple times to purchase items and
I get an error that my credit card info is incorrect. I have used
multiple cards and payment methods, none of which work on the...
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Re: Online Payment Error
Having the same error this morning. I went to my personal account info
to add new credit card info instead at the checkout and it worked when I
proceeded to checkout!!! Hopefully this helps!! Xoxo
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Re: Online Payment Error
I'm also having the same issue. Ive tried 2 different cards, both of
which I've used with sephora, and they get payment errors. Is this issue
getting fixed internally?
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Re: Online Payment Error
Hi @acleland, I'm sorry about this! I'll send you a message. Best,
Laurie
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Re: Online Payment Error
The pm with the contact info to Comenity isn’t a solution. They tell me
it’s not an issue with them and send me to Sephora. It’s been going on
for months.
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Forgot Birthday Reward
I forgot to redeem my birthday reward yesterday. Any chance I can still
get it if I order today?
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How can I change the shipping address on my order?
Hello everyone, I'm very reluctant to post this as I understand the
customer service representatives have a tough gig, however, I really
need a better solution. I've always had such a good experience ...
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Re: How can I change the shipping address on my order?
Hi rozzbee, I'm so sorry to hear that! We can absolutely contact UPS on
your behalf and reroute the order to the correct address. Please contact
us at 1-877-737-4672 (select option 2) and we can assist you now to have
this resolved.
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Re: How can I change the shipping address on my order?
I also have a similar issue! My question is that if my label has been
created, but I have not gotten the notification that it has been picked
up by the carrier, then can I change the address? Or bette...
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Re: How can I change the shipping address on my order?
@PeridotPoppy I will send you a PM to help.
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Re: How can I change the shipping address on my order?
Hi @Anonymous I see that you have now been assisted with this by email.
Please send me a PM if you need additional assistance.
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Re: How can I change the shipping address on my order?
i have the same problem dianabt wrote:Hi rozzbee, I'm so sorry to hear
that! We can absolutely contact UPS on your behalf and reroute the order
to the correct address. Please contact us at 1-877-737-4...
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