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Post in Customer Support
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SwetaR
NEWCOMER I
‎04-18-2025 04:37 PM
‎04-18-2025 04:37 PM

Wrong samples again

Received the wrong samples again. Unfortunately I received a sample for blonde hair but I have dark brown hair 😑

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LaurieBT
MOD
‎04-18-2025 04:56 PM
‎04-18-2025 04:56 PM

Re: Wrong samples again

@SwetaR, I'm so sorry for any disappointment! In general, samples can be substituted depending on availability at the location where your order is packed. I'll share your feedback with our teams for continued improvements, and I apologize for the trouble. 

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