Wrong Samples

[AlfiSahrin]

• I ordered something from Sephora and selected two samples. I was so excited that one of them was a perfume I wanted to buy or was considering to. One of them came as I wanted but the other one didn’t come in. I was sent a wrong sample which is a cologne. I can’t use masculine colognes and I have no one to give it to:( I just wish if it was replaced I was asked to pick. Or at least notified it wouldn’t come.  

[suzieg]

The same thing here.  I got 2 samples of the same thing - men's cologne - that I will never use.  I've been a Rouge for years and always order the first day of the sale.  I'm really tired of not getting anything remotely close to what I requested.  It's happened so many times now that I wonder why they bother.

[AlfiSahrin]

That’s unfortunate:( Because even when I selected it, it showed available. 

[DaneeBT]

@AlfiSahrin Sorry to hear that!  Please note, substitutions will be made for out-of-stock samples. This is listed on our website here > https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our samples page here > https://www.sephora.com/beauty/free-beauty-samples We understand this is disappointing and we're sorry we were unable to send the sample that you selected at checkout!