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199,372 Posts
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Same Day Delivery order stolen by driver!
Do not use this service! As you will see by multiple other complaints on
this site, you will not receive a refund from Sephora. I was on holidays
and decided to try the offer for free same-day deliver...
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3
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Re: Same Day Delivery order stolen by driver!
Same Day Delivery order stolen by driver too! very disappointed I made
two orders and the driver only delivered one of them, and uploaded the
same photo as proof of delivery of both orders. Don't pay ...
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1
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1 Reply
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Re: Same Day Delivery order stolen by driver!
@Yari1984 Sorry to hear that! It looks like your private messages are
turned off. You can adjust your preferences in your Community settings
(on the browser only, not the app). Please send me a private message
with your order number so I can assist.
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Re: Same Day Delivery order stolen by driver!
Hi @JeanetteNN, I'm so sorry to hear this! I'll send you a message
shortly so I can look into this further. Best, Laurie
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how do i add my phone number to my account?
when i shop at in store, i put my phone number to get points and when i
get my receipt, it says i have a lot of points. when i check my account
on the app or the site, it says i have 0. i think this i...
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5
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5 Replies
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Re: how do i add my phone number to my account?
@isabella081409 We will be happy to help combine your accounts. It looks
like your private messages are currently turned off. Please send me a
private message with your phone number or you can contact...
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4 Replies
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3 Replies
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Re: how do i add my phone number to my account?
I am having the same issue how do I add my phone number to my account?
When I go onto my app it says i am logged in but when I actually go to
check out and put in my number it doesn’t work and says I ...
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1
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1 Reply
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Re: how do i add my phone number to my account?
@LuVmAkEuPyum I can help! It looks like your private messages are turned
off. You can adjust your preferences in your Community settings (on the
browser only, not the app). Please send me a private me...
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0
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0 Replies
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Re: how do i add my phone number to my account?
@colors166, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0
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0 Replies
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Question about payment
I just made a purchase on Sephora, got it delivered and money was taken
out of my account but why is there a $0.10 pending purchase still?
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Same day deliver cancelled by uber?
I ordered two items yesterday as I had something important today, hoping
to get the package today as it was stated on the website. I saw it was
being shipped and carried by an uber driver, and all of ...
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2
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2 Replies
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Re: Same day deliver cancelled by uber?
@young1225 I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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1
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1 Reply
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Re: Same day deliver cancelled by uber?
I just turn that setting ON. can you please send me the message so I can
reply with the order information?
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0 Replies
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Forgot to add promo code
For my latest order I forgot to add the code for the drunk elephant
products …Help!!!
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2
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2 Replies
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Re: Forgot to add promo code
@Tonyri Oh no! Regretfully, an order cannot be modified once placed. It
looks like your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser ...
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1
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1 Reply
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0 Replies
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Veho delivery
I'm so disappointed with Sephora. First, they sent me an expired YSL
foundation, but I decided to give them another chance and placed another
order. They delivered it today to an unsafe location, and ...
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5
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5 Replies
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Re: Veho delivery
@monicabmd I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately through Facebook, X,
or Instagram.
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4
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4 Replies
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Re: Veho delivery
Hello, I truly hope you can help me with the products or the refund,
please. I've been trying to send you private messages, but it seems
they're blocked.
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3
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3 Replies
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Re: Veho delivery
@monicabmd I've removed your order number from your post, as we don't
recommend posting that publicly. You can adjust your account settings
(the gear icon) on a desktop or mobile web browser, not the app.
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2 Replies
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Re: Veho delivery
hola. please i need your help, I'm going through this same situation, my
order is lost and Sephora doesn't want to take responsibility or help me
with the search for my package that hasn't been delivered.
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1
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1 Reply
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Re: Veho delivery
@daily33 I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0 Replies
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How to link Comenity to Sephora App
I have the Sephora Visa card and it works fine, however, I can't view or
redeem rewards through Sephora and I can't figure out how to resolve it
Comenity knows nothing so they are useless. Wondering i...
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1
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1 Reply
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Re: How to link Comenity to Sephora App
@JanieV, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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0
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0 Replies
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MISSING ITEM HELP PLEASE
@LaurieBT Hi! Spoiler (Highlight to read) Order = Can you please help me
once again?? An Isamaya Sculpting Stick in Maple didn't arrive in my
order # -- and CS said they won't replace it or refund me....
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5
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5 Replies
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Re: MISSING ITEM HELP PLEASE
@tobik, I'm sorry to hear this! I'm having trouble sending you a private
message on my end. If you would like to send me a private message with
your order number, I'll look into this. Please note that...
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4 Replies
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Re: MISSING ITEM HELP PLEASE
@LaurieBT Hi @LaurieBT I have another MISSING ITEM case. Please help
with a refund. I've DM'd you with my private, important details and the
ORDER NUMBER too. I received only 2 @Fara Homidi lip liners, but I paid
for 3. Please help 💔💔 Tobi
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1 Reply
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Re: MISSING ITEM HELP PLEASE
Thanks @LaurieBT you're the best! I've private messaged you my order
number. Fingers crossed. 💔❤️
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Re: MISSING ITEM HELP PLEASE
@LaurieBT is my 0rdEr with a missing Isamaya Sculpting counter stickbin
Maple ...I'm having issues posting, replying and sending DMs to you (and
the community too), feels like a glitch.
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Changing birthday
Hello I needed to change my birthday when I made my account I hadn’t
realized I put the wrong date I accidentally put February 10 rather than
July 10.
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1 Reply
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Re: Changing birthday
@ag7765, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like t...
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0 Replies
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Touchland Crocs Case?
Did anyone see the post the other day about the Touchland Crocs case? I
looked at it, put it in my loves for when it was available and now it’s
gone? Did I miss something, or was it an error? I’d like to get one of
these for my daughter.
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1 Reply
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Re: Touchland Crocs Case?
@AmandaLJ0476, my apologies, it looks like this is not listed on the
Sephora Canada website. I recommend keeping an eye on the site for any
updates and apologize for the inconvenience.
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OFFICIAL RULES: Sephora Merch Giveaway 2025
ABBREVIATED RULES FOR SOCIAL POSTS No purchase necessary, 50 U.S./DC,
18+ Ends 11:59 p.m. PT 7/17/25. Void where prohibited. See Official
Rules at link in bio for details. OFFICIAL RULESNO PURCHASE NE...
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GIFT CARD
Hello, I was trying to get the sticker off my gift card to see the
numbers for my birthday, and the numbers ripped off. I didn’t realize
the card was made out of paper and tried to fix it, but it broke. What
can I do?
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Re: GIFT CARD
@FUNNY25, I'm sorry to hear this! The gift card number is needed to
redeem the gift card online. I'd recommend checking with your local
Sephora store to see if the card can still be redeemed in store.
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