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201,069 Posts
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Reviews not posting
I try and post reviews but it says I am only allowed 1 review per
product BUT I have not left a review before for the products its saying
the message. I spoke to Employee in chat and they say they don...
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Re: Reviews not posting
@SwtAnnii24 I'm sorry to hear that you are having trouble. I see that
you recently reviewed Byoma Nourishing Body Oil. Are you looking for the
review for that product or a different one?
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Re: Reviews not posting
Hello, no the review i am trying is for AG CareRe:Coil Curl Activator
Curl Cream It says I cannot submit more then one review per product but
I have not successfully reviewed it yet.
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Lost gift card
I lost my Sephora gift card after only spending some of it. I've been
through all the forums and saw the tip to call Sephora for them to
cancel with the original gift receipt. I called and they said i...
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Re: Lost gift card
Hey, same here. My husband accidentally threw my gift card away along
with other gift cards... he thought that it works like other gift cards
- once you enter all the information, the system will reme...
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Re: Lost gift card
@Ying98 If you used it on an order or with your rewards account in
store, we may be able to locate it. It looks like your private messages
are currently turned off. Please send me a private message wi...
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Broken Lipstick
I recieved my parcel today, when I swatched the merit lip blush I
noticed it was wobbly. Then I twisted it up and saw the lipstick bullet
was coming out of the packaging
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Re: Broken Lipstick
@crisyrj It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live chat...
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Return policy
New return policy is incredibly restrictive. Today I attempted to return
(or exchange) two cleansers purchased last month. I was informed I was
two days beyond the allowable return window and nothing ...
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Re: Return policy
@Dia0411 I'm sorry for any confusion with the return policy and will
share your feedback with the appropriate team.
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Received a damaged item
<p>I got my order this morning and the pallet is in such a bad condition
I couldn’t open it 🥲</p>
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Re: Received a damaged item
@fatinH Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our liv...
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How to tag a product when posting a picture in the gallery!
So I post a picture in the gallery. Then I write a description ( or
story) to go with my picture. Then I want to tag the products I used. I
hit tag and it starts the search process. Sometimes I write ...
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Re: How to tag a product when posting a picture in the gallery!
@sissyboi72 I'm sorry to hear that! Can you please provide an example of
an item you unable to tag and what you are typing into to the search so
we can look into this further?
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Re: How to tag a product when posting a picture in the gallery!
I couldn't tag either of these 2 items
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Re: How to tag a product when posting a picture in the gallery!
@sissyboi72 Can you let me know what you were typing in and what type of
device you are using? I just tried typing in "Slip Tint" and "Gloss Bomb
Universal" and both came up right away on my computer.
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Re: How to tag a product when posting a picture in the gallery!
I was using my smart phone. Samsung. I tried both those to slip tint and
gloss bomb Universal it wouldn't work. @keelybt
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Re: How to tag a product when posting a picture in the gallery!
@sissyboi72 Thanks for confirming! Are you on the app (if so, what is
the version number) or a mobile browser (if so which one)? and what
model phone do you have? Also, if you can provide a picture of...
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Re: How to tag a product when posting a picture in the gallery!
So it's been 24 hours since I posted the picture to the gallery and the
picture still hasn't posted. So I went somewhere were I know I got
really good connection. I tried again. This time everything s...
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Re: How to tag a product when posting a picture in the gallery!
@sissyboi72 I'm glad to hear that! Please let me know if you continue to
experience any issues.
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Review
I submitted a review for a product im testing for a brand, and im not
sure if it went through or not? Are you able to see if it did?
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Re: Review
@ItsxAlli I see your review for the Natasha Denona HY-GLAM™ Setting
Powder was submitted and is currently pending moderation. It can take up
to 72 hours to complete moderation and post.
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VEHO MISSING PACKAGE replacement denied!
Has anyone else had issues with Sephora using Veho for delivery and then
refusing to help when something goes wrong? I’m dealing with a missing
order that was marked as delivered but never actually ar...
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1 Reply
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Re: VEHO MISSING PACKAGE replacement denied!
@SASSY1717 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number. You can adjust your account settings (the gear...
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Armani Lip Power Long Lasting Lipstick in Shade 109 Intimate
When will this ever be restocked? Or will it ever be restocked? I’ve had
a notification set up for months now. I just got a notification that
“the lipstick you are waiting for is in” and excitedly cli...
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Re: Armani Lip Power Long Lasting Lipstick in Shade 109 Intimate
@jordantaylor121 I regret we do not have a restock date for this
formula.
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I need to fix my review please
Hi, I forgot to add a line to my review I just submitted. Is it possible
to have my review edited or removed so I can re-write it again? If it
can be edited, can I just have it added [I received this ...
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Re: I need to fix my review please
@JezzaTenchita I have removed it for you. Please allow 24 hours for it
to be removed from our site.
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Not receiving a refund on packages worth $330usd
I am being denied a refund or even a store credit on 2 packages that was
missing. Both worth up to $330usd. This is crazy. I buy month and even
weekly items for them not to be considerate and refund m...
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Re: Not receiving a refund on packages worth $330usd
@MakeupByAylinS I'll be happy to take a look. It looks like your private
messages are currently turned off. Please send me a private message with
your order numbers. You can adjust your account settin...
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Re: Not receiving a refund on packages worth $330usd
I was told it’s because it’s a warehouse it’s being shipped. But that so
sad that I am not able to receive items to my location so I have to send
it to a warehouse for me to get my items. And because of that they don’t
care to issue a refund
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Sephora credit card not linked to my account
Hello, does anyone know how to link your Sephora credit card to your
Beauty Insider Account? I got the card in the mail last week and I
noticed it doesn’t show on my account, it’s still says that my ...
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Re: Sephora credit card not linked to my account
@vickyssx I'm sorry to hear that! We can open a ticket for this. It
looks like your private messages are currently turned off. Please send
me a private message with your registered email address. You ...
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Help in deleting a review left on the wrong product
Hi Sephora Team. I made a mistake and just submitted a review on the
wrong product. I was reviewing a travel hair dryer but left it on the
Dyson Supersonic Nural™ Hair Dryer in Ceramic Pink # instead....
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Re: Help in deleting a review left on the wrong product
@abc1111 I have removed this for you and it should come down from our
site within 24 hours.
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Basket is currently empty
My basket says it's currently empty and yet the item I want to buy is
showing up in my basket...please help?
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Re: Basket is currently empty
@SusyNosy I'm sorry to hear that you are having trouble. Please contact
us by phone at 1-877-737-4672 or through our live chat for assistance>
https://www.sephora.com/beauty/customer-service
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Expired Points Question
Hi! I just realized my 9916 points expired when I was about to make a
purchase today. I saw some other posts saying there should be
notification/email about the expiring points, but I went through my ...
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