Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
199,982 Posts
Post | Hearts | Replies |
|---|---|---|
|
Sephora Gift card
Hi,I rcvd a sephora gift card and was planning to use it to use at
Sephora in Kohls (for online shopping).It is not allowing me to do it .
The same products are not available on the sephora online store . Need
help
0
0
| 0 Hearts |
0 Replies
|
|
Page will automatically logs me out, freezes, and wont add items to car
cant add to cart, cant login, page keeps acting like it is waiting to
load but stays stuck. Page will automatically logs me out, freezes, and
wont add items to cart. I clear cookies, data etc. will no avail.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Page will automatically logs me out, freezes, and wont add items to car
@Kathleen2017 I'm so sorry to hear about this! Are you experiencing this
issue on both the app and desktop browser? Have you tried using a
different browser as well as an incognito window?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Page will automatically logs me out, freezes, and wont add items to car
Yes, I have tried safari and chrome. Problem persists
0
1
| 0 Hearts |
1 Reply
|
|
Re: Page will automatically logs me out, freezes, and wont add items to car
@Kathleen2017 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
and the make and model of your device or you can contact...
0
0
| 0 Hearts |
0 Replies
|
|
Huda Beauty and Sephoras Lies
How dare you lie to appease the Jewish community and say you’re removing
Huda Beauty from the fall campaign. Not only do you stand with all the
hatred she spews about Jewish people, but you also lie t...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora don't provide any help for missing package
The customer service keeps saying "Unfortunately, there aren't any
additional options we can explore on our end at this time"
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora don't provide any help for missing package
@angryangel , I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora don't provide any help for missing package
I believe I have my private message open. I have sent you a message.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Refund denied
I ordered a package worth 255$ of makeup and I never got it the delivery
driver left the package who knows where, I live an apt building and it
looks like they could’ve left it anywhere as it only had...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Refund denied
@jasmine746 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately on Facebo...
0
0
| 0 Hearts |
0 Replies
|
|
Birthday change
I was wondering if i could have my birthdate changed. Right now it's the
date of when I joined the app but my actual birthday is on 7th September
1967.
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Birthday change
Can I get help with mine being update it’s September 19 , every time I
try to redeem my birthday gift. It says I cannot and I realize my
birthday date on my account December 24.thank you
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Fleet Optics lost my package!
My package was supposedly delivered inside my building by Fleet Optics.
We’ve reviewed the camera and it shows the driver brought in packages
and only took a picture of the front lobby door not the pa...
1
16
| 1 Hearts |
16 Replies
|
|
Re: Fleet Optics lost my package!
This happened to me last Thursday, they delivered mine at the backyard
gate even if it clearly stated on the instruction that it should be
delivered by the "Front Door." The moment I saw their email c...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Fleet Optics lost my package!
@jianeur I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Fleet Optics lost my package!
@jianeur I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Fleet Optics lost my package!
Hi @hanna93, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: Fleet Optics lost my package!
Fleet Optics is nothing but lazy thieves. I was supposed to receive my
package yesterday but the driver put that he was "unable to deliver due
to incomplete address/no unit number given". I don't even...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Fleet Optics lost my package!
The same thing happened to me!! The driver took a picture of the package
and walked back out with it and into his car!! I have it all on video
and found it impossible to get ahold of this company!! Th...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Fleet Optics lost my package!
Hi Mads54! That’s awful and unacceptable! On the other hand, Sephora has
gotten back to me very quickly and was nice and helpful. I just hope
when I order in the future, Canada Post would be used to d...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: Fleet Optics lost my package!
Hello! same situation here too, they called me at 12:34pm to drop off my
package and asked for my buzz number but my code doesnt work for some
reason so i said leave in the lobby but the call wasn’t c...
1
4
| 1 Hearts |
4 Replies
|
|
Re: Fleet Optics lost my package!
Same thing happened to me today. I had 2 packages dropped off in my
lobby and the courier didnt contact me but left it there. Picture was
sent of the packages in the mailroom. I went to grab my packag...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Fleet Optics lost my package!
Hi @wendy320 I'm so sorry to hear about this! I'm sending you a PM.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Fleet Optics lost my package!
Hi there, that’s unfortunate! It seems to happen quite often with
Fleetoptic. When I contacted Fleetoptic, they were not helpful. But when
I filed a claim here at Sephora, I’ve received a PM from them...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Cancel Online Order
Hi,I placed an online order for a birthday gift, but didn’t realize it
would not arrive in time for a 2 week vacation. Is there any way to
cancel it if it hasn’t been shipped yet?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancel Online Order
@nisi01 It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live chat ...
0
0
| 0 Hearts |
0 Replies
|
|
Donation Request
Hello,My name is Sarah and I'm looking to collect donations for a
fundraiser that we are having for my sorority at Florida State
University Our Philanthrooy is a non-profit 501c that supports Jewish
W...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Donation Request
@Sarahfaith330 Thank you for all the great work you do in your
community! We are not currently fulfilling product donation requests. To
learn more about Sephora's community engagement and giving, plea...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora have a reward card?
So how do you rack up the points, in store give a number or email
address I'll probably do in store pick up and online shopping, how do
they keep track, I want Sephora reward card,... Welcome ....and ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora have a reward card?
Hi @jon3ll3, clients receive one point per dollar spent. We also have
point multiplier events frequently. I recommend subscribing to our
promotional emails (https://www.sephora.com/beauty/email-subscr...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
|
