Sephora credit card Application issues
I have submitted my credit card application and I have never heard back.
I have tried on 4 separate occasions from the beginning of 2024 to 2025,
and I have not heard back from anyone because it conti...
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Re: Sephora credit card Application issues
@LadyHades I’m having the same issue, it’s been this way for me for
months now with no resolution and I can’t even re-apply because
according to sephora it’s “under review” for the past 7 months now.
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Re: Sephora credit card Application issues
@LadyHades, I'm sorry to learn of your experience! Please know that as
credit card applications are managed and processed directly by Comenity
Capital Bank, we do not have any insight into credit card...
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Delivery issues
My order shows delievered but not received. Proof of delivery shows a
house without any house number . I am looking for help. Plz suggest how
can i contact corporate office to file my complaint.
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text promo code
Hello I tried several times to receive the 10% text code, but I never
got it. Now the time limit has passed, and I can’t try again. so I tried
creating a new account, but that didn't work either.Could you please
help me get the promo code?Thank you.
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Re: text promo code
@cooh344 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your phone
number and registered email address or you can contact u...
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Re: Sample not included
@CoolR1 I have removed your order number from your post as we do not
permit that posted publicly. It looks like your private messages are
currently turned off. Please send me a private message with yo...
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Changing birthday
Hello I needed to change my birthday when I made my account I hadn’t
realized I put the wrong date I accidentally put February 10 rather than
July 10.
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Re: Changing birthday
hi! i accidentally made my birthday january 1st when i made my account.
i would like to change it to december 28th if possible. thank you so
much!
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Re: Changing birthday
Heyy there I’m soo sorry I just made this account yesterday and I put my
birthday for today my actual birthday is September 4 2007 could u pls
change it if u can that would be wonderful I would really appreciate it
thank h and have a good evening 🙂
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Re: Changing birthday
@ag7765, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like t...
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I can't submit product review
Hi, I am unable to submit a review for
https://www.sephora.com/product/golden-hour-24hr-lightweight-skin-tint-with-hyaluronic-acid-P517007.
I tried multiple devices and browsers but no luck. Would you please
help? Thank you.
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Re: I can't submit product review
@kirinchu I'm sorry to hear that you are having trouble! Our technical
team is looking into the issue. In the meantime if you haven't already,
please try clearing your cookies/cache or deleting and reinstalling the
app.
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Review Submission Error
I've been trying to post a review for the Make Up For Ever HD Skin Full
Cover Multi-Use Waterproof Concealer and every time I try to submit it
says "submission error: an error occurred during the subm...
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Re: Review Submission Error
Hi, I am getting errors when submitting a review as well. Can you give
guidance on how to fix the error? I have tried multiple browsers and
devices and I get the same error.
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Re: Review Submission Error
After re-downloading the app I finally seemed to have successfully
submitted a review. It would be nice if this worked on the web as well.
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Re: Review Submission Error
Same! Different product, but I've been trying to review since Saturday.
Using a different browser/device/clearing cookies doesn't fix the
problem, it's super frustrating.
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Re: Review Submission Error
@mooonbae I'm sorry for the trouble! We hope to have this issue resolved
soon and appreciate your patience.
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Re: Review Submission Error
@8385holl Our technical team is looking into this issue and hope to have
it resolved soon. In the meantime, if you haven't already, please try
clearing your browser's cookies/cache or deleting and reinstalling the
app.
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Re: Review Submission Error
@kelwave Sorry to hear that! It looks like your private messages are
turned off. You can adjust your preferences in your Community settings
(on the browser only, not the app). Please send me a private...
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Re: Review Submission Error
Hi @DaneeBT you asked me the following question on a different post that
I made a few days ago however I'm not able to reply to it. It gave me a
blank page. To answer your questions: - On mobile, have...
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Re: Review Submission Error
@alona20 I'm sorry to hear that you were having trouble. I see that you
now have submitted 2 new reviews.
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Broken Summer fridays
I bought a summer Friday’s lip butter balm on January 3, and I’ve been
lightly using and I have been noticing leaking, so I was looking at the
tube and relised the whole base is ripping off. I don’t u...
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Re: Broken Summer fridays
exact same thing just happened to me. my cap is on it still and i can’t
get it off without ripping the entire tip off 😞 literally 96% full
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Re: Broken Summer fridays
@rhaemaddy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Broken Summer fridays
I had the same problem! I bought mine at the end of January and went
into a store yesterday to show them and they told me I needed to reach
out to Summer Fridays directly and tell them that their cont...
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Re: Broken Summer fridays
Same this also happened to me and I never press that hard, but the area
around the applicator ripped and now it leaks everywhere.So I can't take
it anywhere and it leaks from the side when I try to us...
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Re: Broken Summer fridays
The same thing happened to me! I️ always keep it zipped in a pocket of
my purse and I’ve lightly used it. I️ noticed it starting to leak and
now the whole top is about to rip off. Really frustrating b...
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1 Reply
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Re: Broken Summer fridays
@eldel35, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: Broken Summer fridays
The same thing happened to me the whole top came off in the lid on
almost a full product but Sephora will not help because I bought it a
couple months ago. I didn’t use it when I first bought it so th...
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Re: Broken Summer fridays
@jilliannwatt I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number. You can adjust your account settings (the g...
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Re: Broken Summer fridays
@MarinaVald0, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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1 Reply
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Re: Broken Summer fridays
@MarinaVald07, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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1 Reply
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