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Post in Customer Support
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VIB Card not showing up to add to Apple Wallet

When I first became a VIB I ordered my kit which came with my VIB card. I was also prompted on the Sephora website on my phone to add my Beauty Insider card to my Apple Wallet. I accidentally deleted the card in my Apple Wallet and no longer have the actual card I got in my VIB kit. I want to add my VIB card back into my Apple Wallet can you help?
1 Reply

Re: VIB Card not showing up to add to Apple Wallet

Hi laurwithlyme!

Regretfully, Beauty Insider cards cannot be added to Apple Wallet, at this time. This is something that we are currently looking into. I'm sorry about that! 

 

Always,

Danee

 

Re: VIB Card not showing up to add to Apple Wallet

Is there any progress on this issue? I used to have my card in Apple Passbook (but then Apple changed to Apple Wallet) and I deleted the card and now I canโ€™t get it back in Wallet. 

Re: VIB Card not showing up to add to Apple Wallet

Hi mnakashima, 

 

We're sorry you are still unable to add your BI Card to your Wallet. We are currently working to improve our client's experiences with Apple Wallet. Thank you for your continued patience!

Bisous, 

 

Sian

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