Unable to add sample to order

[Taomskn]

I can't add samples to order. It came up to say SKU has duplicated. This is on the app. I tried web browser too but it redirect back to app. I tried restarting my phone. I tried uninstall and reinstall. Nothing works. This happens over the course of a month now. Does anyone else experience this?

[LaurieBT]

Hi @Taomskn,

I'm sorry for the trouble! Our teams are working to fix this issue on the app as soon as possible. Please use the web browser in the meantime. If the browser redirects you to the app, you can try removing the app from your device. Alternatively, please call 1-877-SEPHORA (1-877-737-4672) or chat online here > https://www.sephora.com/beauty/contact-us where an agent can make sure the samples get added to your order. I'll send you a message shortly to follow up. Thank you!

Best,

Laurie